Each of the 'core' publications will have a consistent structure with the base structure as follows:
- Introduction
- Overview
- Context
- Purpose
- Usage
- Principles of best practice
- Process fundamentals
- Methods, practices and tools
- Implementing Service and Service Management strategies
- Measurement and control
- Challenges, critical success factors and risks
- Summary
- Annexes
'Core' publications will include life-cycle sub-topic guidance on:
- Industry best practices
- Business perspective, issues and value propositions
- Outsourced IT environments
- Security considerations
- Organizational model considerations
- Scalability considerations
- References to complementary best practices
- Linkages to other ITIL core processes and guidance topics
- Metrics
- Quick wins
- Links to case studies and template products
- Return On Investment (ROI) information
- Staffing skills, roles and responsibilities
- Qualification opportunities
- Considerations for governance
- Considerations for legislated requirements
- Data elements
- Knowledge management
- Technology opportunities and requirements
- Examples
- Relationship management
- Maturity assessment
- Improvement blueprint