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Service Management - Framework
With the right framework, enterprises of almost any size - small to large - can implement effective functional Service Management organizations. The framework described in this article enabled a successful implementation at a large financial services company. As a result, the company has realized important benefits. In addition to cutting…
216 words, last edited in the morning of 15th Mar 2013
This article is from ITIL News - Previously and has been viewed 13547 times.
Tags: Service Management Framework,Getting Started
MI5 James Bond
Bond, James Bond - shaken not stirred. Now Special Agent 007 can add ITIL to his repertoire. It is official MI5 has adopted ITIL best practice. The British Intelligence Agency has a series of ITIL related job opportunities that it is looking to fill.   If…
151 words, last edited in the morning of 7th Jan 2013
This article is from ITIL News - Previously and has been viewed 10012 times.
Tags: ITIL,James Bond,ITIL best practice,British Intelligence Agency,ITIL job
ITIL provides great benefit to numerous organizations around the globe, but a word of advice - BE PRAGMATIC !   ITIL needs to work for your organization and not the other way round.   In some situations you may need to adapt ITIL or…
159 words, last edited in the morning of 7th Jan 2013
This article is from ITIL News - Previously and has been viewed 9370 times.
Tags: ITIL Advice,adapt ITIL,implemented ITIL,transitioning knowledge,third party consultancies
ITIL non-proprietary status challenged
The owners of ITIL, the UK Government Cabinet Office, have gone out to tender with a 'joint venture'.   The alarm bells are starting to ring. One of the fundamental strengths of ITIL is that it is non-proprietary, although a few questions were raised with the appointment of…
114 words, last edited in the morning of 7th Dec 2012
This article is from ITIL News - Previously and has been viewed 10896 times.
Tags: ITIL,non-proprietary,UK government Cabinet Office
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COBIT 5 A Management Guide
This Management Guide provides readers with two benefits. First, it is a quick-reference guide to IT governance for those who are not acquainted with this field. Second, it is a high-level introduction to ISACA's open standard COBIT 5.0 that will encourage further study. This guide follows the process structure of…
239 words, last edited in the morning of 3rd Dec 2012
This article is from Press Releases - Training and has been viewed 6437 times.
Tags: COBIT 5,Management Guide,Van Haren
Navvia ITSM Products and Services
ATLANTA, October 29, 2012 - Consulting-Portal, a leading IT Service Management (ITSM) software and services firm, is announcing our rebranding to Navvia.   Navvia reflects the evolution of our company and combines Consulting-Portal's proven ITSM services with ITOptimizer, a SaaS BPM (Business Process Management) product, now…
372 words, last edited in the morning of 3rd Dec 2012
This article is from Press Releases - ITIL and has been viewed 7025 times.
Tags: Navvia,Consulting-Portal,ITSM Products and Services
ITIL adopted by BankservAfrica, South Africa
November 2012: BankservAfrica, an automated clearing house is using ITIL best practices to improve and lower the cost of services to clients, and provide a framework that will enable the organisation to identify and implement continual operational improvements. Marvel's MSM Expert, an integrated ITIL-based solution has been chosen to assist…
136 words, last edited in the morning of 9th Nov 2012
This article is from ITIL News - Previously and has been viewed 7567 times.
Tags: ITIL adoption,BankservAfrica, South Africa
iET Solutions
The attached case study from iET Solutions discusses how SBB, Switzerland's largest travel and transport company, is benefiting from implementing ITSM, including improved management of multiple outsourced service providers. Download PDF: Swiss Railway SBB iET ITSM the missing link between IT service providers and SBB Informatik (420kb PDF) …
55 words, last edited in the afternoon of 1st Oct 2012
This article is from ITIL News - Previously and has been viewed 7946 times.
Tags: Swiss Railway,iET,ITSM,missing link,IT service providers,Informatik
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SMART Suite ITIL Help Desk
Civil Service Employees Pension Fund (CSEPF) IT Management needed improvement in following IT Service Management Areas : Need to enhance employee service response time for its IT Help Desk. Improve accountability and visibility of IT Service and Support. Improve Quality of…
173 words, last edited in the evening of 2nd Jul 2012
This article is from Press Releases - ITIL and has been viewed 7394 times.
Tags: SMART Suite,ITIL Help Desk,Government & Public Sector
ITIL Change Management banking crisis in the news
The world media are having a feeding frenzy after an IT software change at a major banking organization in the UK failed, disrupting many payments into and out of customers accounts, primarily locking their funds for several days.   Numerous stories were published regarding members of the public…
232 words, last edited in the evening of 2nd Jul 2012
This article is from Service Transition - Change Management and has been viewed 20281 times.
Tags: ITIL,ITIL Change Management,customer confidence,post implementation verification plan,IT software change,major bank
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