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 | Océ Managed Print Services included in Gartner Magic Quadrant 12 November 2010 Following the successful Europe-wide launch, Océ Managed Print Services offering has now been included in the 2010 edition of the Gartner magic Quadrant. This edition evaluates: Vendors based on their completeness…[ more ] 1138 words, last edited in the morning of 25th Nov 2010 This article is from Press Releases - ITIL and has been viewed 3461 times. Tags: Managed print services,Gartner Magic Quadrant,Vendor capabilities and evaluation,Process documentation,Printer fleet integration | ||
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 | EasyVista Solution Delivers More Than 270 Percent Return On Investment With Payback In Less Than 12 Months For Enterprises Looking To Replace Their Legacy Solutions New York, NY, November 08, 2010: EasyVista Inc., a global leader in IT Service Management, today announced a report from…[ more ] 660 words, last edited in the morning of 10th Nov 2010 This article is from Press Releases - ITIL and has been viewed 2183 times. Tags: Total Economic Impact,Codeless IT Service Management | ||
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 | Basingstoke 1st November 2010: 365 iT plc announces the acquisition of Fox IT Ltd, the global independent service management & governance specialist which is a premier provider of consultancy and education solutions in the field of IT Service Management (ITSM). Terms were not disclosed. With over 120…[ more ] 588 words, last edited in the afternoon of 2nd Nov 2010 This article is from Press Releases - ITIL and has been viewed 2453 times. Tags: 365 iT,IT Service Management,latest acquisition | ||
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AsiaPac - Managed Print Services are at the heart of Ricoh's Managed Document Services. Ricoh is focusing on its customers' end-users and incorporating change management by providing support and engaging employees in the process. The end-result is long-term improvements in document processing and business efficiency. …[ more ] 118 words, last edited in the morning of 1st Nov 2010 This article is from Press Releases - ITIL and has been viewed 2076 times. Tags: ITIL,Incorporating ITIL,Service offering,Information Technology Library Infrastructure,change management,business efficiency,continuous improvement | |||
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 | Frankfurt, Germany, October 2010 (German version) With its new product, ISO 20000 Gap Analysis, procise gmbh (www.procise.com ) is now meeting the wishes and specifications of its customers. In the course of the continually increasing significance of stabile and efficient IT…[ more ] 500 words, last edited in the morning of 8th Oct 2010 This article is from Press Releases - ITIL and has been viewed 2865 times. Tags: ISO 20000,Gap Analysis | ||
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 | Frankfurt, October 2010 (English version) Die Frankfurter procise gmbh bietet Unternehmen mit eigenem IT Service Management jetzt eine Gap-Analyse nach IS0 20000 an. Damit baut der Managementberatungs- und Technologiedienstleister sein Portfolio, das in den Bereichen Strategieberatung, Prozess-Design und Geschäftsprozessoptimierung für internationale Kunden liegt, weiter aus. …[ more ] 418 words, last edited in the morning of 4th Oct 2010 This article is from Press Releases - ITIL and has been viewed 2358 times. Tags: | ||
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Hornbill partners with Pink Elephant UK to provide one stop solution for best-of-breed ITIL service management software, accredited training and consultancy services A customer-focused partnership was announced today, whereby Hornbill, the leading enterprise service management solution provider has teamed up with Pink Elephant, the world's…[ more ] 793 words, last edited in the afternoon of 29th Sep 2010 This article is from Press Releases - ITIL and has been viewed 2131 times. Tags: ITIL suppliers,customer services,service management software | |||
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NAAFI's newly centralised service desk reaps efficiencies and improves customer service with new Fast Track ITIL processes and customer SelfService The Navy, Army and Air Force Institutes (NAAFI) has selected Hornbill's Supportworks ITSM Foundations service desk software for its new centralised service desk, supporting thousands of staff…[ more ] 797 words, last edited in the morning of 13th Sep 2010 This article is from Press Releases - ITIL and has been viewed 2484 times. Tags: ITIL,Fast Track ITIL,NAAFI,service desk software | |||
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 | July 2010: STG, Inc. in the USA has been awarded the Drug Enforcement Administration's (DEA) IT Support Services contract for five years covering Worldwide Field Offices and Head Quarters. STG is able to offer the DEA best-in-breed ITIL / IT service management (ITSM)- STG is…[ more ] 85 words, last edited in the morning of 24th Aug 2010 This article is from Press Releases - ITIL and has been viewed 1921 times. Tags: ITIL,Service Provider,IT Support Services | ||
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 | Music Royalty fee collection organisation streamlines IT support operations with consolidated support desk, reaping efficiencies with improved processes. PRS for Music, the not-for-profit membership organisation that collects royalty fees from music users on behalf of writers and publishers, is extending its use of Hornbill's Supportworks ITSM Enterprise…[ more ] 997 words, last edited in the afternoon of 9th Jul 2010 This article is from Press Releases - ITIL and has been viewed 2567 times. Tags: PRS for Music,shared service desk,ITIL adoption,Hornbill Supportworks,ITSM service management software,service desk software,service management software | ||
