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ITIL) and cloud-based asset management capabilities
Utilizing IT Infrastructure (ITIL) and cloud-based asset management capabilities, Dell is deploying managed infrastructure services to support the six year IT outsourcing contract with TUI Travel. TUI Travel operates across one hundred and eighty countries, although initially Dell will offer services to UK, Germany, France, Spain, the Netherlands and Switzerland.
Dell with a standardized tool set and cloud based infrastructure will work with TUI Travel to drive cost savings whilst improving productivity.
The scope of the outsourcing agreement includes 24/7 Service Desk support for desk / laptops and printers, managed deployment services and the modernization of the printer estate.
You may also be interested in this article: Latest iET ITSM software receives certification for twelve ITIL processes
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Tags; Dell,ITIL,outsourcing contract,cloud-based asset management capabilities,TUI Travel
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