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What are the operational challenges Brazilian IT Service Managers face?
Have you ever wanted to know how ITIL is running in other organisations? In other countries? In other cultures?  Brazilians have a good reputation worldwide for managing IT services, however we all know that nothing is perfect or always black and white. In this book, Daniel Ramalho has…
240 words, last edited in the evening of 10th Oct 2016
This article is from Publications - Overview and has been viewed 382 times.
Tags: operational challenges,Brazilian,IT Service Managers
Hot on the heels of the announcement some timeago that the owners of ITIL, (Information Technology Infrastructure Library) the OGC (Office of Government Commerce) together with the TSO (The Stationary Office) are participating in a joint venture to introduce ITIL and Prince2 into China, they have…
239 words, last edited in the afternoon of 9th Jul 2010
This article is from Publications - Overview and has been viewed 5482 times.
Tags: ITIL v3,ITIL v3 books,Core Publication,Chinese Translation,Information Technology Infrastructure Library,Office of Government Commerce,The Stationary Office
ITIL Lite: A Road Map to Full or Partial ITIL Impl
Author:Malcolm Fry Publisher:TSO (The Stationery Office) 'ITIL Lite: A Road Map to Full or Partial ITIL Implementation' is aimed at encouraging organisations to adopt ITIL v3 by selecting and implementing key ITIL V3 components. For many reasons not every organisation cannot adopt the whole of ITIL…
166 words, last edited in the morning of 19th Apr 2010
This article is from Publications - Overview and has been viewed 9750 times.
Tags: ITIL Lite,Road Map,Full or Partial,ITIL Implementation,improve key processes,ITIL V3
The five ITIL Version 3 Core publications are now available in Spanish; each publication is produced as a PDF (Portable Document Format) and can be purchased individually or as a complete set. The details are as follows:   Estrategia del Servicio PDF  ISBN 9780113312504 …
189 words, last edited in the afternoon of 8th Apr 2010
This article is from Publications - Overview and has been viewed 6069 times.
Tags: ITIL V3,Core Publication,Spanish Translation
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Small-Scale Implementation
The 'ITIL V3 Small-Scale Implementation' has been updated to reflect the Service Lifecycle approach of ITIL Version 3. Guidance is provided to smaller organizations that are either considering introducing ITIL or are looking to improve their current Service Management activities. Also included are suggested combined job roles to…
81 words, last edited in the morning of 28th Aug 2009
This article is from Publications - Overview and has been viewed 8092 times.
Tags: ITIL v3 Publication,Small-Scale Implementation,Service Lifecycle
The PDF describes how to build a department to run and manage ITIL processes, explaining in a structured and logical manner how to build an ITIL based Service Management Department that will both support and supplement both ITIL version 2 and 3 processes.   If you…
68 words, last edited in the morning of 24th Aug 2009
This article is from Publications - Overview and has been viewed 8141 times.
Tags: ITIL Publication,Building an ITIL based,Service Management Department
Published on the 15th July 2009, the ITIL V3 Guide to Software Asset Management target audience is anyone involved in the governance, management and use of software assets within an organization. contains a practical approach to the management of software assets.   Aligned with…
140 words, last edited in the morning of 27th Jul 2009
This article is from Publications - Overview and has been viewed 18662 times.
Tags: ITIL 3 Publication,ITIL V3,Guide to,Software Asset Management,ISO/IEC 20000
Translated Publications ITIL Version 3
ITIL V3 Glossary - Translations available for free download   The OGC ITIL V3 Glossary has been translated into the following languages and are available to download for free:   ·         Brazilian Portuguese Translation ·         Chinese Translation ·        …
175 words, last edited in the morning of 18th Aug 2008
This article is from Publications - Overview and has been viewed 6417 times.
Tags: Translated Glossary of Terms, ITIL version 3,free download,ITIL V3,ITIL V3 Glossary
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ITIL Version 3 publishers OGC / TSO have corrected some inaccuracies in the recently launched (November 2006) ITIL V3 Study Aid "Passing your ITIL Foundation Exam".  The corrections are as follows: Page 89 6.6 SAMPLE QUESTIONS AND ANSWERS 6.6.1 Questions…
159 words, last edited in the morning of 31th Jan 2008
This article is from Publications - Overview and has been viewed 5950 times.
Tags: ITIL v3 Study Aid, ITIL V3, Corrections to Foundation Study Aid, IBSN, 978-0-11-331079-1, Passing your ITIL Foundation Exam
ITIL Version 3 core publication renamed
Following the review of the five ITIL 'core publications' the edition 'Service Strategies' has been renamed to 'Service Strategy'.
20 words, last edited in the afternoon of 31th Jan 2007
This article is from Publications - Overview and has been viewed 5581 times.
Tags: ITIL Version 3,Core Publication,Service Strategy,Service Strategies
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