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The Future of ITIL according to samanage
For something that touted itself as the best thing to happen to IT service management, the silver bullet to all of IT woes, ITIL is no longer seen that way by many of the people who actually work in today's modern IT environment. The past several years have seen an…[ more ]
232 words, last edited in the morning of 23th Aug 2016
This article is from Free Downloads - ITIL PDF and has been viewed 468 times.
Tags: future of ITIL,retirement of ITIL
 

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An Introductory Overview of ITIL 2011
As part of the continual improvement and refinement of ITIL in 2011 the ITIL V3 or version 3 books were revised following feedback from those adopting or utilising ITIL, especially around clarity and consistency across the five ITIL core publications. As a consequence minor alterations were made and in some…[ more ]
84 words, last edited in the afternoon of 1st Aug 2016
This article is from Free Downloads - ITIL PDF and has been viewed 727 times.
Tags: Introductory Overview,ITIL 2011,PDF,Download,ITIL V3 books,ITIL version 3 books,ITIL core publications
 

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MACANTA business and service management consulting
As a colleague and I once agreed: "They just don't get it do they?"   What I thought was a clear distinction and fairly well explained in ITIL and other supporting publications seem to be eluding many organisations and individuals.   May…[ more ]
162 words, last edited in the morning of 24th May 2010
This article is from Free Downloads - ITIL PDF and has been viewed 7769 times.
Tags: The Lost World Of Problem Management,Karen Ferris,Problem Management,ITIL,IT Service Management,Incident and Problem Management,ITIL Problem Management
 

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Authors : Jenny Dugmore and Sharon Taylor, March 2008   Commissioned by the Office of Government Commerce (OGC) in the UK, the official owners of ITIL (Information Technology Infrastructure Library), the document is described as an Alignment White Paperâ„¢ and contains a table that identifies the differences between…[ more ]
90 words, last edited in the morning of 6th May 2008
This article is from Free Downloads - ITIL PDF and has been viewed 13451 times.
Tags: ITIL v3, ISO/IEC 20000, Office of Government Commerce, Information Technology Infrastructure Library,
 

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A comprehensive and professionally produced download produced by the itSMF organization. The free download provides a high-level overview of ITIL V3. It is aimed at a general audience and is valuable to both an individual and organization who have simply heard of ITIL and also those that are…[ more ]
125 words, last edited in the morning of 20th Nov 2007
This article is from Free Downloads - ITIL PDF and has been viewed 70858 times.
Tags: ITIL download,ITIL v3,Intro Overview,free download,IT Service Management