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To assist individuals who are preparing to sit the ITIL v3 Foundation Examination an authorized practice examination paper is available in English for free download subject to agreeing the specified terms and conditions.   To access the free ITIL download (PDF) please click the phrase: ITIL…[ more ]
59 words, last edited in the morning of 13th Jul 2010
This article is from Free Downloads - ITIL PDF and has been viewed 12563 times.
Tags: ITIL v3,Foundation Sample Examination Paper,free download,ITIL download,ITIL PDF
 

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ITIL v3 Qualification Scheme Explained
The ITIL v3 Qualification scheme is somewhat complex. Individuals and organizations alike will benefit from the clear and concise information contained within the Qualifications brochure as a free download (PDF).   Although produced in 2008 it still remains relatively current and up to date.  …[ more ]
117 words, last edited in the morning of 13th Jul 2010
This article is from Free Downloads - ITIL PDF and has been viewed 4544 times.
Tags: ITIL v3,Qualification Scheme,free download,itil download,ITIL PDF
 

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MACANTA business and service management consulting
As a colleague and I once agreed: "They just don't get it do they?"   What I thought was a clear distinction and fairly well explained in ITIL and other supporting publications seem to be eluding many organisations and individuals.   May…[ more ]
162 words, last edited in the morning of 24th May 2010
This article is from Free Downloads - ITIL PDF and has been viewed 4904 times.
Tags: The Lost World Of Problem Management,Karen Ferris,Problem Management,ITIL,IT Service Management,Incident and Problem Management,ITIL Problem Management
 

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Authors : Jenny Dugmore and Sharon Taylor, March 2008   Commissioned by the Office of Government Commerce (OGC) in the UK, the official owners of ITIL (Information Technology Infrastructure Library), the document is described as an 'Alignment White Paper' and contains a table that identifies the differences between…[ more ]
86 words, last edited in the morning of 6th May 2008
This article is from Free Downloads - ITIL PDF and has been viewed 9424 times.
Tags: ITIL v3, ISO/IEC 20000, Office of Government Commerce, Information Technology Infrastructure Library,
 

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Authors : Machteld Meijer, Mark Smalley and Sharon Taylor January 2008   Commissioned by the Office of Government Commerce (OGC) in the UK, the official owners of ITIL (Information Technology Infrastructure Library), the document is described as an 'Alignment White Paper' providing a comparison between…[ more ]
97 words, last edited in the morning of 6th May 2008
This article is from Free Downloads - ITIL PDF and has been viewed 5379 times.
Tags: ITIL v3, Office of Government Commerce, Information technology Infrastructure Library, Application services Library
 

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A comprehensive and professionally produced download produced by the itSMF organization. The free download provides a high-level overview of ITIL V3. It is aimed at a general audience and is valuable to both an individual and organization who have simply heard of ITIL and also those that are…[ more ]
125 words, last edited in the morning of 20th Nov 2007
This article is from Free Downloads - ITIL PDF and has been viewed 52710 times.
Tags: ITIL download,ITIL v3,Intro Overview,free download,IT Service Management