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To assist individuals who are preparing to sit the ITIL v3 Foundation Examination an authorized practice examination paper is available in English for free download subject to agreeing the specified terms and conditions.   To access the free ITIL download (PDF) please click the phrase: ITIL…[ more ]
59 words, last edited in the morning of 13th Jul 2010
This article is from Free Downloads - ITIL PDF and has been viewed 12710 times.
Tags: ITIL v3,Foundation Sample Examination Paper,free download,ITIL download,ITIL PDF
 

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ITIL v3 Qualification Scheme Explained
The ITIL v3 Qualification scheme is somewhat complex. Individuals and organizations alike will benefit from the clear and concise information contained within the Qualifications brochure as a free download (PDF).   Although produced in 2008 it still remains relatively current and up to date.  …[ more ]
117 words, last edited in the morning of 13th Jul 2010
This article is from Free Downloads - ITIL PDF and has been viewed 4601 times.
Tags: ITIL v3,Qualification Scheme,free download,itil download,ITIL PDF
 

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MACANTA business and service management consulting
As a colleague and I once agreed: "They just don't get it do they?"   What I thought was a clear distinction and fairly well explained in ITIL and other supporting publications seem to be eluding many organisations and individuals.   May…[ more ]
162 words, last edited in the morning of 24th May 2010
This article is from Free Downloads - ITIL PDF and has been viewed 4952 times.
Tags: The Lost World Of Problem Management,Karen Ferris,Problem Management,ITIL,IT Service Management,Incident and Problem Management,ITIL Problem Management
 

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Authors : Jenny Dugmore and Sharon Taylor, March 2008   Commissioned by the Office of Government Commerce (OGC) in the UK, the official owners of ITIL (Information Technology Infrastructure Library), the document is described as an 'Alignment White Paper' and contains a table that identifies the differences between…[ more ]
86 words, last edited in the morning of 6th May 2008
This article is from Free Downloads - ITIL PDF and has been viewed 9555 times.
Tags: ITIL v3, ISO/IEC 20000, Office of Government Commerce, Information Technology Infrastructure Library,
 

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Authors : Machteld Meijer, Mark Smalley and Sharon Taylor January 2008   Commissioned by the Office of Government Commerce (OGC) in the UK, the official owners of ITIL (Information Technology Infrastructure Library), the document is described as an 'Alignment White Paper' providing a comparison between…[ more ]
97 words, last edited in the morning of 6th May 2008
This article is from Free Downloads - ITIL PDF and has been viewed 5436 times.
Tags: ITIL v3, Office of Government Commerce, Information technology Infrastructure Library, Application services Library
 

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A comprehensive and professionally produced download produced by the itSMF organization. The free download provides a high-level overview of ITIL V3. It is aimed at a general audience and is valuable to both an individual and organization who have simply heard of ITIL and also those that are…[ more ]
125 words, last edited in the morning of 20th Nov 2007
This article is from Free Downloads - ITIL PDF and has been viewed 53115 times.
Tags: ITIL download,ITIL v3,Intro Overview,free download,IT Service Management
 

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ITIL 2011 Glossary of Terms - Free Downloads
The publication of the updated ITIL Core Publications on Friday 29th July 2011, entitled ITIL 2011, has resulted in the ITIL Glossary of Terms to be updated and translated accordingly. Six languages have been completed so far, with the remaining languages being updated and will be published in…[ more ]
241 words, last edited in the morning of 4th Aug 2011
This article is from Free Downloads - On Other Sites and has been viewed 12828 times.
Tags: ITIL 2011,Glossary of Terms,Free Downloads,ITIL pdf
 

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The ITIL v3 Software Endorsement Scheme assesses vendor software to ensure that it does align to the relevant ITIL v3 processes as claimed. If successful the software is awarded the appropriate scheme logo and the vendor is able to market the software as ITIL v3 Software Endorsement Scheme…[ more ]
199 words, last edited in the morning of 5th Aug 2010
This article is from Free Downloads - On Other Sites and has been viewed 10300 times.
Tags: ITIL v3,Service Management Toolset,Assessment criteria,Free Download,Software Endorsement Scheme
 

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At the beginning of the millennium a considerable amount of interest was shown around IT Service Management. Microsoft Corporation was no exception and having explored the world recognized that ITIL owned by the British Government was a good sound foundation. Microsoft developed a proprietary product based upon ITIL…[ more ]
190 words, last edited in the morning of 8th Jun 2009
This article is from Free Downloads - On Other Sites and has been viewed 10326 times.
Tags: ITIL V3,Microsoft Operational Framework,MOF 4
 

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To assist with understanding the somewhat overly complicated ITIL Version 3 qualification scheme a free tool has been produced to enable the individual to calculate the number of credits associated with the courses already undertaken and also provide suggestions on future courses to consider. To access the tool click on…[ more ]
61 words, last edited in the afternoon of 24th Nov 2008
This article is from Free Downloads - On Other Sites and has been viewed 6846 times.
Tags: Free ITIL Tool, ITIL V3, Course Credits, Calculator and Planner
 

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