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The Future of ITIL according to samanage
For something that touted itself as the best thing to happen to IT service management, the silver bullet to all of IT woes, ITIL is no longer seen that way by many of the people who actually work in today's modern IT environment. The past several years have seen an…[ more ]
232 words, last edited in the morning of 23th Aug 2016
This article is from Free Downloads - ITIL PDF
Tags: future of ITIL,retirement of ITIL
 

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An Introductory Overview of ITIL 2011
As part of the continual improvement and refinement of ITIL in 2011 the ITIL V3 or version 3 books were revised following feedback from those adopting or utilising ITIL, especially around clarity and consistency across the five ITIL core publications. As a consequence minor alterations were made and in some…[ more ]
84 words, last edited in the afternoon of 1st Aug 2016
This article is from Free Downloads - ITIL PDF and has been viewed 345 times.
Tags: Introductory Overview,ITIL 2011,PDF,Download,ITIL V3 books,ITIL version 3 books,ITIL core publications
 

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MACANTA business and service management consulting
As a colleague and I once agreed: "They just don't get it do they?"   What I thought was a clear distinction and fairly well explained in ITIL and other supporting publications seem to be eluding many organisations and individuals.   May…[ more ]
162 words, last edited in the morning of 24th May 2010
This article is from Free Downloads - ITIL PDF and has been viewed 7662 times.
Tags: The Lost World Of Problem Management,Karen Ferris,Problem Management,ITIL,IT Service Management,Incident and Problem Management,ITIL Problem Management
 

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Authors : Jenny Dugmore and Sharon Taylor, March 2008   Commissioned by the Office of Government Commerce (OGC) in the UK, the official owners of ITIL (Information Technology Infrastructure Library), the document is described as an Alignment White Paperâ„¢ and contains a table that identifies the differences between…[ more ]
90 words, last edited in the morning of 6th May 2008
This article is from Free Downloads - ITIL PDF and has been viewed 13289 times.
Tags: ITIL v3, ISO/IEC 20000, Office of Government Commerce, Information Technology Infrastructure Library,
 

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A comprehensive and professionally produced download produced by the itSMF organization. The free download provides a high-level overview of ITIL V3. It is aimed at a general audience and is valuable to both an individual and organization who have simply heard of ITIL and also those that are…[ more ]
125 words, last edited in the morning of 20th Nov 2007
This article is from Free Downloads - ITIL PDF and has been viewed 69874 times.
Tags: ITIL download,ITIL v3,Intro Overview,free download,IT Service Management
 

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ITIL 2011 Glossary of Terms - Free Downloads
The publication of the updated ITIL Core Publications on Friday 29th July 2011, entitled ITIL 2011, has resulted in the ITIL Glossary of Terms to be updated and translated accordingly. Six languages have been completed so far, with the remaining languages being updated and will be published in…[ more ]
268 words, last edited in the morning of 4th Aug 2011
This article is from Free Downloads - On Other Sites and has been viewed 20073 times.
Tags: ITIL 2011,Glossary of Terms,Free Downloads,ITIL pdf
 

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To assist with understanding the somewhat overly complicated ITIL Version 3 qualification scheme a free tool has been produced to enable the individual to calculate the number of credits associated with the courses already undertaken and also provide suggestions on future courses to consider. To access the tool click on…[ more ]
61 words, last edited in the afternoon of 24th Nov 2008
This article is from Free Downloads - On Other Sites and has been viewed 9543 times.
Tags: Free ITIL Tool, ITIL V3, Course Credits, Calculator and Planner
 

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The Stationary Office (TSO) in the UK has announced the official ITIL Version 3 Glossary of Terms has been translated into French and is available to download for free subject to agreement to the terms of use by clicking here.   Info moved here.  [ view article ]
48 words, last edited in the afternoon of 30th Nov 2007
This article is from Free Downloads - On Other Sites and has been viewed 47821 times.
Tags: ITIL V3, ITIL V3 download,ITIL Version 3,Glossary of Terms
 

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ITIL Glossary
ITIL V3 Glossary - Translations available for free download   The OGC ITIL V3 Glossary has been translated into the following languages and are available to download for free:   ·         Brazilian Portuguese Translation ·         Chinese Translation ·         Danish Translation…[ more ]
165 words, last edited in the morning of 24th Feb 2007
This article is from Free Downloads - ITIL V3 Glossary and has been viewed 11026 times.
Tags: ITIL Glossary,free download,ITIL V3