Qualifications - Qualifications Overview

ITIL v3 Qualification Scheme – Candidate Numbers and Pass Rates [3 comments]

The following information has been provided by APM Group, who administers the overall ITIL Qualification Scheme, and provides details of all the examinations undertaken, ITIL v2 and ITIL v3. The information is distributed to the Examination Institutes (EIs) for information purposes. Details regarding the percentage of candidates who passed the examinations are only provided from January 2010 onwards.

Due to the number of ITIL v3 Intermediate courses the following abbreviations have been used within the tables below.

Intermediate- Service Lifecycle

SS - Service Strategy

SD - Service Design

ST - Service Transition

SO - Service Operation

CSI - Continual Service Improvement

Intermediate- Service Capability

SOA - Service Offerings and Agreements

RCV - Release Control and Validation

PPO - Planning, Protection and Optimization

OSA - Operational Support and Analysis

MALC - Managing Across the Life Cycle

OCTOBER 2009

ITIL v2	Foundation	Practitioner	Manager
No. of Candidates	3260	250	650

ITIL v3	Foundation	Foundation Bridge	Managers Bridge
No. of Candidates	18500	1040	370

ITIL v3	Intermediate- Service Lifecycle					Intermediate- Service Capability
Course	SS	SD	ST	SO	CSI	SOA	RCV	PPO	OSA	MALC
No. of Candidates	170	170	200	250	190	140	190	130	330	60

NOVEMBER 2009

ITIL v2	Foundation	Practitioner	Manager
No. of Candidates	2880	260	670

ITIL v3	Foundation	Foundation Bridge	Managers Bridge
No. of Candidates	17140	960	350

ITIL v3	Intermediate- Service Lifecycle					Intermediate- Service Capability
Course	SS	SD	ST	SO	CSI	SOA	RCV	PPO	OSA	MALC
No. of Candidates	150	175	255	170	170	150	190	65	285	65

DECEMBER 2009

ITIL v2	Foundation	Practitioner	Manager
No. of Candidates	2860	230	1070

ITIL v3	Foundation	Foundation Bridge	Managers Bridge
No. of Candidates	16380	790	300

ITIL v3	Intermediate- Service Lifecycle					Intermediate- Service Capability
Course	SS	SD	ST	SO	CSI	SOA	RCV	PPO	OSA	MALC
No. of Candidates	140	110	180	190	130	190	190	90	270	80

JANUARY 2010

ITIL v2	Foundation	Practitioner	Manager
No. of Candidates	2700	100	320

ITIL v3	Foundation	Foundation Bridge	Managers Bridge
No. of Candidates	9000	480	230
% Pass Rate	87	93	66

ITIL v3	Intermediate- Service Lifecycle					Intermediate- Service Capability
Course	SS	SD	ST	SO	CSI	SOA	RCV	PPO	OSA	MALC
No. of Candidates	110	100	130	150	110	60	140	100	120	80
% Pass Rate	76	80	60	79	51	86	85	79	84	58

FEBRUARY 2010

ITIL v2	Foundation	Practitioner	Manager
No. of Candidates	2750	80	330

ITIL v3	Foundation	Foundation Bridge	Managers Bridge
No. of Candidates	10500	500	200
% Pass Rate	87	89	68

ITIL v3	Intermediate- Service Lifecycle					Intermediate- Service Capability
Course	SS	SD	ST	SO	CSI	SOA	RCV	PPO	OSA	MALC
No. of Candidates	180	180	160	120	230	120	180	70	150	90
% Pass Rate	76	78	60	83	53	73	72	84	82	55

MARCH 2010

ITIL v2	Foundation	Practitioner	Manager
No. of Candidates	3370	110	540

ITIL v3	Foundation	Foundation Bridge	Managers Bridge
No. of Candidates	17700	780	400
% Pass Rate	86	88	70

ITIL v3	Intermediate- Service Lifecycle					Intermediate- Service Capability
Course	SS	SD	ST	SO	CSI	SOA	RCV	PPO	OSA	MALC
No. of Candidates	120	210	270	350	210	150	200	120	340	120
% Pass Rate	79	67	62	75	55	76	78	83	74	56

APRIL 2010

ITIL v2	Foundation	Practitioner	Manager
No. of Candidates	2545	120	770

ITIL v3	Foundation	Foundation Bridge	Managers Bridge
No. of Candidates	14300	640	300
% Pass Rate	88	94	70

ITIL v3	Intermediate- Service Lifecycle					Intermediate- Service Capability
Course	SS	SD	ST	SO	CSI	SOA	RCV	PPO	OSA	MALC
No. of Candidates	170	190	165	170	180	200	210	130	300	135
% Pass Rate	69	74	71	83	57	76	85	86	75	69

MAY 2010

ITIL v2	Foundation	Practitioner	Manager
No. of Candidates	1580	110	620

ITIL v3	Foundation	Foundation Bridge	Managers Bridge
No. of Candidates	17600	750	360
% Pass Rate	87	86	71

ITIL v3	Intermediate- Service Lifecycle					Intermediate- Service Capability
Course	SS	SD	ST	SO	CSI	SOA	RCV	PPO	OSA	MALC
No. of Candidates	175	120	200	330	180	160	230	140	200	125
% Pass Rate	76	82	65	73	56	74	81	82	85	51

The following table provides the totals and averages from the figures provided above. The percentage pass rate is based on five months data.

TOTALS and AVERAGES

ITIL v2	Foundation	Practitioner	Manager
No. of Candidates	12945	1260	4970

ITIL v3	Foundation	Foundation Bridge	Managers Bridge
No. of Candidates	121120	5940	2510
Average % Pass Rate	87	90	69

ITIL v3	Intermediate- Service Lifecycle					Intermediate- Service Capability
Course	SS	SD	ST	SO	CSI	SOA	RCV	PPO	OSA	MALC
No. of Candidates	1215	1255	1560	1730	1400	1170	1340	845	1995	755
Average % Pass Rate	75.2	76.2	63.6	78.6	54.4	77	80.2	82.8	80	57.8

You may also be interested in this article: ITIL Foundation Examination Statistics

3 VISITOR COMMENTS...

2010-10-01 by "thiagoaugusto"

Is it possible to obtain this, ordered by country ?

2010-10-04 by "tony"

Currently the ITIL pass rates are not broken down by country. Be assured if we are able to obtain such information in the future we will be publishing them on ITILnews.

2010-11-29 by "cmcgan"

Would you please update this data from June onward? This is relevant to build a business case for funding for ITIL training. Would you also have the total number of certified ITIL V3 Experts?

Replies to the post above;

2010-12-03

Many thanks for your request to update the Candidate Numbers and Pass Rates. We managed to track down the raw data earlier this year and following considerable time collating and analysing the data we were able to provide the data you refer to. We do not expect the additional six months of raw data to available (if at all) until early next year. Once we have it we will process it as before and publish accordingly. We are sorry we cannot assist further at this time.

(There is 1 comment awaiting publication).