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COBIT 5 A Management Guide
This Management Guide provides readers with two benefits. First, it is a quick-reference guide to IT governance for those who are not acquainted with this field. Second, it is a high-level introduction to ISACA's open standard COBIT 5.0 that will encourage further study. This guide follows the process structure of…
239 words, last edited in the morning of 3rd Dec 2012
This article is from Press Releases - Training and has been viewed 4903 times.
Tags: COBIT 5,Management Guide,Van Haren
ITIL : Why are businesses failing to provide consistent customer service?
James Gay, CEO, ICCM Solutions   Every business person will have heard the old adage that a happy customer tells one person about good service, and an unhappy customer tells ten people.   Today the importance of customer service remains a high priority for growing…
991 words, last edited in the morning of 31th Oct 2011
This article is from Press Releases - Training and has been viewed 5243 times.
Tags: ITIL,consistent customer service,
ILX London - Free ITIL Benefits Seminar
From ILX...   Benefits of the ITIL seminar for attendees: Hear from an expert ITIL trainer delivering a detailed overview of ITIL Benefits of ITIL to yourself as an individual, your company and your projects …
210 words, last edited in the morning of 24th Oct 2011
This article is from Press Releases - Training and has been viewed 4889 times.
Tags: ILX London,Free ITIL Benefits Seminar,overview of ITIL,Benefits of ITIL,ITIL training,ITIL framework
ILX launches ITIL 2011 courses to reflect APM update
LONDON - Wednesday 10th August 2011 - ILX Group plc, the global software company delivering innovative Best Practice training solutions, today launched its updated ITIL® 2011 courses to reflect the latest changes to the methodology.  The ITIL® 2011 update is designed to address issues noted by ITIL® practitioners…
664 words, last edited in the morning of 15th Aug 2011
This article is from Press Releases - Training and has been viewed 4438 times.
Tags: ILX Group,Best Practice training,ITIL 2011,APM update,Change Control Log,Change Advisory board
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PMG Service Catalog Quick Start Program with Third Sky
New Offering Includes Modeling Workshop, Mentoring and Usage of PMG Service Catalog Suite Atlanta, Ga. - August 24, 2010 - Leading full service IT Service Management (ITSM) solutions provider Third Sky, Inc., and PMG.net Inc., the technology leader for enterprise service catalogs, today announced availability…
702 words, last edited in the morning of 27th Sep 2010
This article is from Press Releases - Training and has been viewed 5930 times.
Tags: Third Sky,PMG,Service Catalog,Quick Start Program
ITIL service management for UK SMEs seminar
IT Service Management is a multi-million pound global industry.  Delivering quality service solutions is now not just about the technology.  How you deal with service breaks, how you manage change, dealing with performance issues, implementing and delivering the benefits of new technology and managing customer satisfaction at the right cost is crucial…
528 words, last edited in the morning of 5th Aug 2010
This article is from Press Releases - Training and has been viewed 4799 times.
Tags: IT Service Management,ITIL Service Lifecycle,UK seminar,Barry Corless
FORT LAUDERDALE, FL - December 1, 2009 - ITSM Academy announced today they are now Licensed by the Florida Department of Education, Commission on Independent Education, as a Career School with the ability to grant occupational IT Service Management (ITSM) diplomas. ITSM Academy's program is the first of…
687 words, last edited in the afternoon of 8th Feb 2010
This article is from Press Releases - Training and has been viewed 5479 times.
Tags: ITSM Academy,Career School,Occupational ITSM Diplomas
Canada (Press Release) May 27, 2008 -- 4/27/08 (Lexington, North Carolina) A trusted source for accredited IT Service Management (ITSM) training and certification programs, itSM Solutions today, announced a partnership with Career Academy to launch an online series of ITIL Version 3 Mentored Learning Training…
815 words, last edited in the morning of 3rd Jun 2008
This article is from Press Releases - Training and has been viewed 5103 times.
Tags: Mentored Learning Training,ITIL V3 Training,IT Service Management
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