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An Introductory Overview of ITIL 2011
As part of the continual improvement and refinement of ITIL in 2011 the ITIL v3 or version 3 books were revised following feedback from those adopting or utilising ITIL, especially around clarity and consistency across the five ITIL core publications. As a consequence minor alterations were made and in some cases, minor additions occurred to ensure ITIL remained current and met industry demand(s).

The following link provides a free download, please click here.

https://www.tsoshop.co.uk/gempdf/itSMF_An_Introductory_Overview_of_ITIL_V3.pdf
 
 
 
 
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