For something that touted itself as the best thing to happen to IT service management, the silver bullet to all of IT woes, ITIL is no longer seen that way by many of the people who actually work in today's modern IT environment. The past several years have seen an evolution as technology has become more than a tool that assists day-to-day tasks. Business objectives rely upon digital tools, and if you're in the technology industry, your bread and butter is the software at your fingertips. While ITIL may have been useful, probably invaluable, to businesses 25 years ago when only a select few were able to understand the complexity of technology, that's all changed now.
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