Keep up-to-date with ITIL news. Low volume to-the-point bulletins...
Home Page
The majority of organizations recognize ITIL as a major contributor to Data Centre Effectiveness, but its success in the 1990s resulted in the establishment of an international standard in the 21st century, ISO/IEC 20000. This article provides advice for any organization considering ISO/IEC 20000 accreditation.
 
When embarking on an ISO/IEC 20000 implementation it is important to understand the journey could be long.
 
Although ITIL Version 3 has the centre stage, ITIL v2 is the foundation for the current ISO 20000 accreditation, it is strongly recommended to baseline how mature your current processes are before committing a large amount of time and obviously cost.
 
Many organisations use external consultancies to assess their ITIL processes with a view to utilising them to assist with their ITIL or ISO 20000 implementations or improvement projects.
 
For those who are new to ISO 20000, it is broken down into two parts, the ‘Shalls’ (ISO/IEC 20000-1) and the ‘Shoulds’(ISO/IEC 20000-2). In order to achieve the accreditation your organisation must conform to and show evidence of achieving the ‘Shalls’.
 
For example each process shall establish a policy, process/plan and procedure, not having any of these documents available and demonstrating their implementation for external auditors, will result in failure to achieve accreditation.
 
The ‘Shoulds’ (Part 2) is to be used in conjunction with the ‘Shalls’ (Part 1). Typically many organizations are already using elements of Part 2, normally without formally recognising it. For example competence, awareness and training, most staff are performing work to a level of competence, they are ITIL aware and some may have been ITIL trained.
 
Perhaps one of the biggest questions to an organization pursing the ISO/IEC 20000 accreditation objective is should my staff pursue ITIL Version 3 qualifications or those of ITIL Version 2.
 
Should you have any questions or require further information regarding ISO/IEC 20000 please contact usby using the comments box at the botttom of the page...
 
 
Be the first to leave a comment about the above article...There is 1 comment awaiting user validation. There is 1 comment awaiting publication.

Please submit any comments you have about this article.

Your feedback will help add value to the content for other ITILnews.com visitors and help us develop the content for the benefit of all.

You will need to provide and verify your e-mail address but your personal information will not be published or passed on to others. To identify each post we take the part of your email address before the @ sign and use that as the identifier, so if you are john.smith@itilnews.com your post will be marked "by john.smith".

NB: We respond personally to every post, if it calls for it.

If you prefer to respond without posting your comment please use our contact form.


Click the REVIEW button below to preview your comments.

 
Tags; ISO/IEC 20000,Data Centre Effectiveness,ITIL Version 3,ITIL V2,ITIL processes,ITIL Version 3 qualifications
 
This article has been viewed 19090 times.
NB: This page is © Copyright ITILnews.com and / or the relevant publishing author. You may copy this article only in it's entirety, including any author bio and / or credits, and you must link back to www.itilnews.com.

Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...