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ISO/IEC 20000 Updated to reflect ITIL Version 3
A somewhat lame and unenthusiatic announcement has been issued to say that an ISO working group is beginning the revision programme for the Service Management standard. The announcement eludes to an expectation that 'an effective liaison between the ITIL Refresh developers to ensure a continuing alignment to the maximum extent possible.'
Reading between the lines the major review of ISO/IEC 20000 will not be happening in a hurry. Possibly the time, effort and investment that has been recently spent on bringing about the standard has an influence on the immediate need to update to the unproven ITIL Version 3. In addition the response and adoption of ITIL Version 3 could possibly influence the speed at which the current standard based on ITIL version 2 is revised.
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Tags; ISO/IEC 20000, ITIL Version 3
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