Previously ISO/IEC 20000 examinations were administered by the itSMF in the UK. Both ISEB, part of the British Computer Society (BCS) in the UK and Exin in Holland are now preparing to launch ISO/IEC 20000 examinations. In this article we explore the offerings from EXIN.
EXIN and TÜV SÜD Akademie have been jointly developing a new, multi-level IT qualification program for ISO/IEC 20000: IT Service Management according to ISO/IEC 20000. The program will comprise of four courses:
- ISO/IEC 20000 Foundation Level
- ISO/IEC 20000 Professional Level
- ISO/IEC 20000 IT Management Track
- ISO/IEC 20000 IT Auditing Track.
The program has been designed for IT professionals who are already experienced in other successful standards and best practices, such as ITIL®, MOF, COBIT, ISO 9000, CMMI and ASL.
The Foundation level familiarizes the candidates with the basic objectives and contents of the ISO/IEC 20000 standard, the requirements, guidance and recommendations as described In this standard. It is expected that the exams will be available in languages including Spanish and Japanese.
The entry level has been lowered from what was previously availble by the itSMF in the UK. The program is now aimed at operational staff, team leaders, supervisors, managers, consultants, auditors and assessors.
The program will replace the Service Quality Management Foundation (SQMF) and Service Quality Management Advanced (SQMA) examinations offered by EXIN. The Foundation (SQMF) examination will be replaced on 1st March 2008 and the Advanced (SQMA) on the 1st July 2008. The SQMF gains you exemption at Foundation level, while SQMA provides you with exemption at Professional level.