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SIT13: Service Desk & IT Support Show: Exhibitor Show Highlights 2013
NB: This article has been archived, indicating it is either out of date or no longer relevant
SITS The Service Desk & IT Support Show returns to London's Earls Court on 23-24 April, with over 100 leading suppliers demonstrating 250+ products and services. The UK's biggest showcase for the IT Service Management and IT support industry, the following is just a taste of some of the latest…
2401 words, last edited in the afternoon of 4th Apr 2013
This article is from Archive - Archived Articles and has been viewed 26884 times.
Tags: SIT13,Service Desk & IT Support Show,Exhibitor Show Highlights,2013
Service Management - Framework
With the right framework, enterprises of almost any size - small to large - can implement effective functional Service Management organizations. The framework described in this article enabled a successful implementation at a large financial services company. As a result, the company has realized important benefits. In addition to cutting…
216 words, last edited in the morning of 15th Mar 2013
This article is from ITIL News - Previously and has been viewed 15982 times.
Tags: Service Management Framework,Getting Started
Establishing ITIL Major Incident process
Define   1. Review Service Level Agreement(s) and Service Catalogue(s) - Working with the Business Relationship Manager and Business representatives determine the mission critical services and components. In addition consider the implications of security breaches and also software virus attacks.   2. Identify IT Service Continuity…
1375 words, last edited in the morning of 5th Mar 2013
This article is from Service Operation - Incident Management and has been viewed 54467 times.
Tags: ITIL,Major Incident,significant disruption
MI5 James Bond
Bond, James Bond - shaken not stirred. Now Special Agent 007 can add ITIL to his repertoire. It is official MI5 has adopted ITIL best practice. The British Intelligence Agency has a series of ITIL related job opportunities that it is looking to fill.   If…
151 words, last edited in the morning of 7th Jan 2013
This article is from ITIL News - Previously and has been viewed 12433 times.
Tags: ITIL,James Bond,ITIL best practice,British Intelligence Agency,ITIL job
ITIL provides great benefit to numerous organizations around the globe, but a word of advice - BE PRAGMATIC !   ITIL needs to work for your organization and not the other way round.   In some situations you may need to adapt ITIL or…
159 words, last edited in the morning of 7th Jan 2013
This article is from ITIL News - Previously and has been viewed 11655 times.
Tags: ITIL Advice,adapt ITIL,implemented ITIL,transitioning knowledge,third party consultancies
ITIL non-proprietary status challenged
The owners of ITIL, the UK Government Cabinet Office, have gone out to tender with a 'joint venture'.   The alarm bells are starting to ring. One of the fundamental strengths of ITIL is that it is non-proprietary, although a few questions were raised with the appointment of…
114 words, last edited in the morning of 7th Dec 2012
This article is from ITIL News - Previously and has been viewed 13479 times.
Tags: ITIL,non-proprietary,UK government Cabinet Office
COBIT 5 A Management Guide
This Management Guide provides readers with two benefits. First, it is a quick-reference guide to IT governance for those who are not acquainted with this field. Second, it is a high-level introduction to ISACA's open standard COBIT 5.0 that will encourage further study. This guide follows the process structure of…
239 words, last edited in the morning of 3rd Dec 2012
This article is from Press Releases - Training and has been viewed 10337 times.
Tags: COBIT 5,Management Guide,Van Haren
Navvia ITSM Products and Services
ATLANTA, October 29, 2012 - Consulting-Portal, a leading IT Service Management (ITSM) software and services firm, is announcing our rebranding to Navvia.   Navvia reflects the evolution of our company and combines Consulting-Portal's proven ITSM services with ITOptimizer, a SaaS BPM (Business Process Management) product, now…
372 words, last edited in the morning of 3rd Dec 2012
This article is from Press Releases - ITIL and has been viewed 12186 times.
Tags: Navvia,Consulting-Portal,ITSM Products and Services
We are often asked what is the difference between a Change and a Release...   A release is simply a large, complex change that may require a significant management into the production environment. ITIL defines a Change and Release as follows: Change: The addition,…
122 words, last edited in the morning of 3rd Dec 2012
This article is from ITIL News - Previously and has been viewed 12718 times.
Tags: ITIL Change and Release
ITIL adopted by BankservAfrica, South Africa
November 2012: BankservAfrica, an automated clearing house is using ITIL best practices to improve and lower the cost of services to clients, and provide a framework that will enable the organisation to identify and implement continual operational improvements. Marvel's MSM Expert, an integrated ITIL-based solution has been chosen to assist…
136 words, last edited in the morning of 9th Nov 2012
This article is from ITIL News - Previously and has been viewed 9871 times.
Tags: ITIL adoption,BankservAfrica, South Africa
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