ITIL v3 (ITIL version 3) ITIL v2 (ITIL version 2) and ISO20000 portal from ITILnews

www.ITILnews.com - Simple, free, practical ITIL knowledge and news

Like a scene from Indiana Jones the walls are closing in and you are desperately trying to find a solution or a way out. The global economy seems to be closing down, providing similar pressures, pushing, driving and dragging individuals, organizations and multi-nationals to deliver more for less.…

read article

443 words, last edited in the morning of 11th Jun 2010

This article is from Press Releases - ITIL and has been viewed 10432 times.

Tags: www.ITILnews.com,ITIL knowledge,ITIL case studies,ITIL whitepapers,ITIL course syllabus,ITIL exam results,free ITIL downloads,ITIL job vacancies

What is Event Management?

Let's start by providing the ITIL definitions for an 'Event' and 'Event Management': Event - A change of state that has significance for the management of a Configuration Item or IT Service. Event Management - The…

read article

201 words, last edited in the afternoon of 1st Jun 2010

This article is from Service Operation - Event Management and has been viewed 35345 times.

Tags: Event Management,ITIL definitions,IT Operations Management,Service Desk,Configuration Item,IT Service,Application Management,IT Operations Management,Service Desk,Event Monitoring,Standard Operating Procedures

What is Incident Management from an ITIL perspective?

Incident Management is responsible for handling all incidents. These are classed as faults, bugs, failures or issues that have been reported by users / customers either via telephoning a Service Desk, self logging through an intranet portal or by monitoring tools. The definition of an…

read article

317 words, last edited in the afternoon of 1st Jun 2010

This article is from Service Operation - Incident Management and has been viewed 18833 times.

Tags: Incident Management,ITIL perspective,Service Desk,IT service,configuration items,Service Level Agreements,Operational Level Agreements

The Lost World Of Problem Management

As a colleague and I once agreed: "They just don't get it do they?" What I thought was a clear distinction and fairly well explained in ITIL and other supporting publications seem to be eluding many organisations and individuals. May…

read article

194 words, last edited in the morning of 24th May 2010

This article is from Free Downloads - ITIL PDF and has been viewed 11438 times.

Tags: The Lost World Of Problem Management,Karen Ferris,Problem Management,ITIL,IT Service Management,Incident and Problem Management,ITIL Problem Management

ITIL A Project Manager's Perspective

If you are a Project Manager working in an IT environment, you may have heard the acronym ITIL® (IT Infrastructure Library, a set of books similar in nature to PMI's PMBOK Guide) or ITSM (IT Service Management - the concept of IT as a "service" to the business).…

read article

1061 words, last edited in the afternoon of 20th May 2010

This article is from ITIL News - Previously and has been viewed 12817 times.

Tags: ITIL,Project Managers Perspective,IT Infrastructure Library,IT Service Management

PROLIN ITSM as a Service Launches Smart Client 7 for HP Service Desk

PROLIN Provides Frictionless Path to the Future of ITSM Woodside, California - April 27, 2010 - PROLIN, a pioneer in Service Desk software for IT Service Management (ITSM) and innovator in SaaS-based ITSM product development, today announced the company's re-formation and the commercial release of…

read article

510 words, last edited in the afternoon of 20th May 2010

This article is from Press Releases - ITIL and has been viewed 11619 times.

Tags: PROLIN,ITSM as a Service,Smart Client 7,HP Service Desk,Service Desk software,IT Service Management,ITSM,Saas

A great time to be in or invest in ITIL?

I believe that most would rightly accuse me of understatement for saying that both the commercial and government IT worlds are not comfortable places to be at the moment, whether permanently employed or contractor although things are looking better than they did twelve months ago, overall the short…

read article

707 words, last edited in the afternoon of 14th May 2010

This article is from What is ITIL? - Business Strategy and has been viewed 12679 times.

Tags: invest in ITIL,ITIL implementations,government IT,service management,service desk team,economies of scale,Best Practise,ITIL disciplines,Colin Mayers,Mayers Consulting,ITIL Managers Certificate,ISO20000 Internal Auditor,Consultant Certificate,Prince 2 Practitioner

ITIL V3 Technical Service Catalogue � Multi-Suppliers

Imagine having an environment where several third party suppliers are involved in delivering your end-to-end services to your customer community, irrespective whether they are internal or external customers. All is great until it fails or goes wrong. If you like 'bun-fights' you may need to…

read article

321 words, last edited in the afternoon of 14th May 2010

This article is from Service Design - Service Catalogue Management and has been viewed 22777 times.

Tags: ITIL V3,Technical Service Catalogue,Multi-Suppliers,Configuration Items

What is Knowledge Management from an ITIL perspective?

The primary role of Knowledge Management is to improve the quality of decision making by ensuring that accurate, reliable and trustworthy information is available throughout the Service Lifecycle. In order to achieve this, effective sharing of knowledge in most scenarios requires the development and ongoing…

read article

414 words, last edited in the afternoon of 10th May 2010

This article is from Service Transition - Knowledge Management and has been viewed 73607 times.

Tags: Knowledge Management,ITIL perspective,Service Lifecycle,Configuration Management System,Configuration Management Database,Service Knowledge Management System,SKMS

What is Service Validation and Testing from an ITIL perspective?

Service Validation and Testing defines the testing of services during the Service Transition phase. This will ensure that new or changed services are fit for purpose (this is known as utility) and fit for use (this is known as warranty). Service Validation and Testing's goal…

read article

292 words, last edited in the afternoon of 10th May 2010

This article is from Service Transition - Service Validation & Testing and has been viewed 40714 times.

Tags: Service Validation & Testing,ITIL perspective,Service Transition

Advertise here

You can advertise here from as little as $US10 per week.

NB: We are an independent web site not affiliated to any supplier / vendor / company and are wholly funded through low-cost advertising.

**All these articles are marked with the Practitioner icon** -

ITILnews.com marks each article added with one or more of the icons you can see at the top right hand side of the screen - being either General, Practitioner, Foundation, Guru or Manager. You can click on these icons to list only articles relevant to that icon. You are now viewing all the articles on ITILnews.com with the Practitioner icon checked.

Keeping up-to-date with ITIL...