ITIL v3 (ITIL version 3) ITIL v2 (ITIL version 2) and ISO20000 portal from ITILnews

ITIL v3 - What are the ITIL Core Books or Publications

The bedrock of ITIL v3 is comprised of five publications, which together are referred to as the ITIL Core books or publications. The five titles are: Service Strategy A view of ITIL that aligns business and IT so that each brings out…

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353 words, last edited in the afternoon of 16th Jul 2010

This article is from ITIL Version 3 - Core Publication Structure and has been viewed 43313 times.

Tags: ITIL v3,ITIL Core Books,Service Strategy,Service Design,Service Transition,Service Operation,Continual Service Improvement

ITIL v3 Qualification Scheme Explained

NB: This article has been archived, indicating it is either out of date or no longer relevant

The ITIL v3 Qualification scheme is somewhat complex. Individuals and organizations alike will benefit from the clear and concise information contained within the Qualifications brochure as a free download (PDF). Although produced in 2008 it still remains relatively current and up to date. …

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129 words, last edited in the morning of 13th Jul 2010

This article is from Archive - Archived Articles and has been viewed 12301 times.

Tags: ITIL v3,Qualification Scheme,free download,itil download,ITIL PDF

ITIL Version 3 Exam Languages

The ITIL v3 certification scheme operates at four levels: ITIL v3 Foundation in IT Service Management ITIL v3 Intermediate Level - Service Lifecycle and Service Capability Streams ITIL v3 Expert Certificate ITIL v3 Master Qualification The following information has…

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1190 words, last edited in the afternoon of 7th Jul 2010

This article is from ITIL V2 / V3 Qualifications - Overview and has been viewed 13498 times.

Tags: ITIL v3,Certification Scheme,Exam Languages,ITIL v3 Foundation,IT Service Management,Intermediate Level,Service Lifecycle,Service Capability Streams,Expert Certificate,Master Qualification

The Current State of ITIL Adoption and Implementation

The Information Technology Infrastructure Library (ITIL) is a best practice framework that is publicly available for use by the IT industry. While ITIL has been in existence for over twenty years, the global adoption of ITIL has increased significantly under ITIL V2 in the last five years, and…

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792 words, last edited in the morning of 1st Jul 2010

This article is from Press Releases - ITIL and has been viewed 23343 times.

Tags: adoption of ITIL,ITIL Implementation,ITIL,ITIL v2,ITIL v3,Robert Ryan,Information Technology Infrastructure Library

ITpreneurs ITIL Expert Program � Achieve ITIL Expert, Effectively and Efficiently!

New York, NY - The ITIL Expert Level is one of the most desired qualifications for IT professionals. Recent research has revealed that the ITIL Expert enhances job performance, leads to better IT Service Management implementations and is a key enabler to achieving career ambitions for IT professionals. …

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465 words, last edited in the afternoon of 22th Jun 2010

This article is from Events and Webinars - Past Events and has been viewed 10169 times.

Tags: ITpreneurs,ITIL Expert Program,ITIL Expert,ITIL v3 Experts

www.ITILnews.com - Simple, free, practical ITIL knowledge and news

Like a scene from Indiana Jones the walls are closing in and you are desperately trying to find a solution or a way out. The global economy seems to be closing down, providing similar pressures, pushing, driving and dragging individuals, organizations and multi-nationals to deliver more for less.…

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443 words, last edited in the morning of 11th Jun 2010

This article is from Press Releases - ITIL and has been viewed 13520 times.

Tags: www.ITILnews.com,ITIL knowledge,ITIL case studies,ITIL whitepapers,ITIL course syllabus,ITIL exam results,free ITIL downloads,ITIL job vacancies

What is Event Management?

Let's start by providing the ITIL definitions for an 'Event' and 'Event Management': Event - A change of state that has significance for the management of a Configuration Item or IT Service. Event Management - The…

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201 words, last edited in the afternoon of 1st Jun 2010

This article is from Service Operation - Event Management and has been viewed 41717 times.

Tags: Event Management,ITIL definitions,IT Operations Management,Service Desk,Configuration Item,IT Service,Application Management,IT Operations Management,Service Desk,Event Monitoring,Standard Operating Procedures

What is Incident Management from an ITIL perspective?

Incident Management is responsible for handling all incidents. These are classed as faults, bugs, failures or issues that have been reported by users / customers either via telephoning a Service Desk, self logging through an intranet portal or by monitoring tools. The definition of an…

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317 words, last edited in the afternoon of 1st Jun 2010

This article is from Service Operation - Incident Management and has been viewed 22318 times.

Tags: Incident Management,ITIL perspective,Service Desk,IT service,configuration items,Service Level Agreements,Operational Level Agreements

The Lost World Of Problem Management

As a colleague and I once agreed: "They just don't get it do they?" What I thought was a clear distinction and fairly well explained in ITIL and other supporting publications seem to be eluding many organisations and individuals. May…

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194 words, last edited in the morning of 24th May 2010

This article is from Free Downloads - ITIL PDF and has been viewed 13661 times.

Tags: The Lost World Of Problem Management,Karen Ferris,Problem Management,ITIL,IT Service Management,Incident and Problem Management,ITIL Problem Management

ITIL A Project Manager's Perspective

If you are a Project Manager working in an IT environment, you may have heard the acronym ITIL® (IT Infrastructure Library, a set of books similar in nature to PMI's PMBOK Guide) or ITSM (IT Service Management - the concept of IT as a "service" to the business).…

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1061 words, last edited in the afternoon of 20th May 2010

This article is from ITIL News - Previously and has been viewed 16131 times.

Tags: ITIL,Project Managers Perspective,IT Infrastructure Library,IT Service Management

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