How often have we heard the great and the good say 'if you can't measure it, you can't manage it?'. The answer is numerous times, but the saying is spot on. Whether embarking on an ITIL implementation or continuing your ITIL journey, you need to…
350 words, last edited in the morning of 29th Oct 2010
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Tags: Continual Service Improvement,ITIL implementation,Management Information,Service Management Consultancy