Keep up-to-date with ITIL news. Low volume to-the-point bulletins...
Unlimited Web Hosting - Kualo

Continual Service Improvement - Measurement - Metrics - KPIs - Stats - Management Information

ITIL Practitioner
ITIL Foundation
ITIL Guru
ITIL Manager
Continual Service Improvement - Measurement - Metrics - KPIs - Stats - Management Information
How often have we heard the great and the good say 'if you can't measure it, you can't manage it?'.  The answer is numerous times, but the saying is spot on.   Whether embarking on an ITIL implementation or continuing your ITIL journey, you need to…
read article
350 words, last edited in the morning of 29th Oct 2010
This article is from Service Operation - Continual Service Improvement and has been viewed 14165 times.
Tags: Continual Service Improvement,ITIL implementation,Management Information,Service Management Consultancy

ITILNews Newsletter October 2010

ITIL General
ITIL Practitioner
ITIL Foundation
ITIL Guru
ITIL Manager
NB: This article has been archived, indicating it is either out of date or no longer relevant
Sharing information, experiences and knowledge with organizations and individuals interested in the Information Technology Infrastructure Library (ITIL).   Please use the "subscribe" option at the top left hand side of the web site to add your e-mail address to the recipient list to receive future newsletters. We normally send out…
read article
567 words, last edited in the afternoon of 15th Oct 2010
This article is from Archive - Archived Articles and has been viewed 7915 times.
Tags: ITIL News,ITIL newsletter

ITIL Change Management - Management Information Reporting (MIR)

ITIL Guru
ITIL Manager
ITIL Change Management - Management Information Reporting
ITIL Change Management    Following the article 'MIR - The Key' this article is a further step in the same direction to discuss the content and use of Management Information Reporting (MIR). It may be read as a stand alone article or as one of the series that…
read article
3108 words, last edited in the morning of 11th Oct 2010
This article is from Service Transition - Change Management and has been viewed 41078 times.
Tags: ITIL,Change Management,Management Information Reporting,MIR

itSMF Professional Development Days Taking Care of Business

ITIL General
ITIL Practitioner
ITIL Foundation
ITIL Guru
ITIL Manager
itSMF Professional Development Days Taking Care of Business
The itSMF Professional Development Days (Canada) will be going on the road again this year (2010) and we would like to invite you to join us at one of four venues across the country. This year's theme is "Taking Care of Business". This series of one-day events…
read article
320 words, last edited in the morning of 8th Oct 2010
This article is from Events and Webinars - Past Events and has been viewed 9802 times.
Tags: itSMF Canada,Professional Development Days,Taking Care of Business

ITIL v3 - London Metropolitan Police Service implement by end of 2010

ITIL General
ITIL Practitioner
ITIL Foundation
ITIL Guru
ITIL Manager
London Metropolitan Police Service implement ITIL v3
UK, London: The Directorate of Information (DoI) on behalf of the London Metropolitan Police Service will implement ITIL v3 by the end of 2010.   The Directorate of Information (DoI) in the United Kingdom provides the London Metropolitan Police Service (MPS) with technology, communications and information…
read article
207 words, last edited in the morning of 24th Sep 2010
This article is from What is ITIL? - Business Strategy and has been viewed 11235 times.
Tags: ITIL v3,London Metropolitan Police Service,The Directorate of Information

ITIL Lifecycle Process Model

ITIL General
ITIL Practitioner
ITIL Foundation
ITIL Guru
ITIL Manager
The ITIL Lifecycle Process Model
The ITIL Lifecycle Process Model provides a high-level view of how the ITIL Core publications fit together. In addition it positions where the various components of ITIL come into play.   To view the ITIL Lifecycle Process Model click here (opens in a new window).  
read article
59 words, last edited in the morning of 20th Sep 2010
This article is from What is ITIL? - Business Strategy and has been viewed 16891 times.
Tags: ITIL Lifecycle Process Model,ITIL Core publications

ITIL Change Management Process, Roles and Responsibilities

ITIL Practitioner
ITIL Foundation
ITIL Guru
ITIL Manager
ITIL in Practice
ITIL Change Management Process Roles and Responsibilities
The ITIL Change Management process is comprehensively described within the official publications, but within this article we attempt to provide a high level overview of the stages of the Change Management process, the various roles that need to be undertaken at each stage and also details of the…
read article
155 words, last edited in the morning of 20th Sep 2010
This article is from Service Transition - Change Management and has been viewed 164242 times.
Tags: ITIL,Change Management Process,Roles and Responsibilities

ITIL v3 Continual Service Improvement Book

ITIL General
ITIL Practitioner
ITIL Foundation
ITIL Guru
ITIL Manager
ITIL Continual Service Improvement Book
2nd impression Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office)   ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit ITIL Refresh Register. Alongside the…
read article
340 words, last edited in the afternoon of 17th Sep 2010
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 10283 times.
Tags: ITIL v3,Continual Service Improvement Book

ITIL v3 Service Transition Book

ITIL General
ITIL Practitioner
ITIL Foundation
ITIL Guru
ITIL Manager
ITIL Service Transition Book
2nd impression Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office)   ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit ITIL Refresh Register. Service Transition…
read article
329 words, last edited in the afternoon of 17th Sep 2010
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 12542 times.
Tags: ITIL v3,Service Transition Book

ITIL Suggested Service Asset and Configuration Management KPIs

ITIL Practitioner
ITIL Foundation
ITIL Guru
ITIL Manager
ITIL Service Asset Configuration Management KPIs
At ITILnews.com we are committed to providing value to the Service Management marketplace.  This article provides those of you responsible for Service Asset and Configuration Management with a suggested set of Key Performance Indicators KPIs that you can utilise.   % of software licenses used …
read article
592 words, last edited in the afternoon of 17th Sep 2010
This article is from Service Transition - Service Asset & Configuration Management and has been viewed 34588 times.
Tags: ITIL,Service Asset,Configuration Management,KPIs
Advertise here

You can advertise here from as little as $US10 per week.

Contact us to find out more.

NB: We are an independent web site not affiliated to any supplier / vendor / company and are wholly funded through low-cost advertising.

All these articles are marked with the Manager icon - ITIL Manager

ITILnews.com marks each article added with one or more of the icons you can see at the top right hand side of the screen - being either General, Practitioner, Foundation, Guru or Manager. You can click on these icons to list only articles relevant to that icon. You are now viewing all the articles on ITILnews.com with the Manager icon checked.

Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...

YOUR WEB SITE IS DOWN...


uptimerobot web site monitoring

If you have a web site, monitor it's uptime, it's SSL certificate status and it's domain name renewal at uptimerobot.com