ITIL v3 (ITIL version 3) ITIL v2 (ITIL version 2) and ISO20000 portal from ITILnews

ITILNews Newsletter October 2010

NB: This article has been archived, indicating it is either out of date or no longer relevant

Sharing information, experiences and knowledge with organizations and individuals interested in the Information Technology Infrastructure Library (ITIL). Please use the "subscribe" option at the top left hand side of the web site to add your e-mail address to the recipient list to receive future newsletters. We normally send out…

read article

567 words, last edited in the afternoon of 15th Oct 2010

This article is from Archive - Archived Articles and has been viewed 7722 times.

Tags: ITIL News,ITIL newsletter

ITIL Change Management - Management Information Reporting (MIR)

ITIL Change Management Following the article 'MIR - The Key' this article is a further step in the same direction to discuss the content and use of Management Information Reporting (MIR). It may be read as a stand alone article or as one of the series that…

read article

3108 words, last edited in the morning of 11th Oct 2010

This article is from Service Transition - Change Management and has been viewed 39995 times.

Tags: ITIL,Change Management,Management Information Reporting,MIR

itSMF Professional Development Days Taking Care of Business

The itSMF Professional Development Days (Canada) will be going on the road again this year (2010) and we would like to invite you to join us at one of four venues across the country. This year's theme is "Taking Care of Business". This series of one-day events…

read article

320 words, last edited in the morning of 8th Oct 2010

This article is from Events and Webinars - Past Events and has been viewed 9490 times.

Tags: itSMF Canada,Professional Development Days,Taking Care of Business

ITIL v3 - London Metropolitan Police Service implement by end of 2010

UK, London: The Directorate of Information (DoI) on behalf of the London Metropolitan Police Service will implement ITIL v3 by the end of 2010. The Directorate of Information (DoI) in the United Kingdom provides the London Metropolitan Police Service (MPS) with technology, communications and information…

read article

207 words, last edited in the morning of 24th Sep 2010

This article is from What is ITIL? - Business Strategy and has been viewed 10915 times.

Tags: ITIL v3,London Metropolitan Police Service,The Directorate of Information

ITIL Lifecycle Process Model

The ITIL Lifecycle Process Model provides a high-level view of how the ITIL Core publications fit together. In addition it positions where the various components of ITIL come into play. To view the ITIL Lifecycle Process Model click here (opens in a new window).

read article

59 words, last edited in the morning of 20th Sep 2010

This article is from What is ITIL? - Business Strategy and has been viewed 16497 times.

Tags: ITIL Lifecycle Process Model,ITIL Core publications

ITIL Change Management Process, Roles and Responsibilities

The ITIL Change Management process is comprehensively described within the official publications, but within this article we attempt to provide a high level overview of the stages of the Change Management process, the various roles that need to be undertaken at each stage and also details of the…

read article

155 words, last edited in the morning of 20th Sep 2010

This article is from Service Transition - Change Management and has been viewed 160847 times.

Tags: ITIL,Change Management Process,Roles and Responsibilities

ITIL v3 Continual Service Improvement Book

2nd impression Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office) ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit ITIL Refresh Register. Alongside the…

read article

340 words, last edited in the afternoon of 17th Sep 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 10019 times.

Tags: ITIL v3,Continual Service Improvement Book

ITIL v3 Service Transition Book

read article

329 words, last edited in the afternoon of 17th Sep 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 12008 times.

Tags: ITIL v3,Service Transition Book

ITIL Suggested Service Asset and Configuration Management KPIs

At ITILnews.com we are committed to providing value to the Service Management marketplace. This article provides those of you responsible for Service Asset and Configuration Management with a suggested set of Key Performance Indicators KPIs that you can utilise. % of software licenses used …

read article

592 words, last edited in the afternoon of 17th Sep 2010

This article is from Service Transition - Service Asset & Configuration Management and has been viewed 33662 times.

Tags: ITIL,Service Asset,Configuration Management,KPIs

ITIL Newsletter 09 2010

NB: This article has been archived, indicating it is either out of date or no longer relevant

Sharing information, experiences and knowledge with organizations and individuals interested in the Information Technology Infrastructure Library. Note this e-newsletter is a trial-run for the newsletter which is being sent our my e-mail in October 2010. Please use the "subscribe" option at the top left hand side of the web…

read article

666 words, last edited in the morning of 14th Sep 2010

This article is from Archive - Archived Articles and has been viewed 9907 times.

Tags: ITIL Newsletter,ITIL news

Advertise here

You can advertise here from as little as $US10 per week.

NB: We are an independent web site not affiliated to any supplier / vendor / company and are wholly funded through low-cost advertising.

**All these articles are marked with the Manager icon** -

ITILnews.com marks each article added with one or more of the icons you can see at the top right hand side of the screen - being either General, Practitioner, Foundation, Guru or Manager. You can click on these icons to list only articles relevant to that icon. You are now viewing all the articles on ITILnews.com with the Manager icon checked.

Keeping up-to-date with ITIL...