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ITIL 2011 (ITIL v4) free download
As we await details of a free download providing a summary of the updates we have pulled together the following information highlighting some of the high level updates...   ITIL Service Strategy   The concepts have been clarified, without changing the overall message. The…
461 words, last edited in the afternoon of 2nd Aug 2011
This article is from ITIL Book Store - ITIL Books Introduction and has been viewed 27010 times.
Tags: ITIL,free download,ITIL Service Strategy,ITIL Service Design,ITIL Service Transition,ITIL Service Operation,ITIL Continual Service Improvement,ITIL CSI
ITIL 2011 ITIL v4
ITIL 2011: ITIL 2011 is simply a continuous improvement exercise that has incorporated over five hundred changes, plus additional suggestions, roles, process flows, inputs and outputs that have been identified since the launch in 2007.   ITIL 2011 Translations: Translation of the ITIL 2011 Core Publications…
377 words, last edited in the morning of 1st Aug 2011
This article is from ITIL Book Store - ITIL Books Introduction and has been viewed 14638 times.
Tags: ITIL 2011,continuous improvement,ITIL 2011 Core Publications,ITIL 2007,V3 editions
5 Key reasons why ITSM fails
Someone on Twitter recently asked me "what are the 5 main reasons IT Service Management projects fail".  I really didn't have to give it much thought.  After 30 years practicing ITSM the reasons are pretty much top of mind.  So I quickly rattled off the following: …
879 words, last edited in the morning of 7th Jun 2011
This article is from Management Tools - Advice and Guidance and has been viewed 20868 times.
Tags: Key Reasons,IT Service Management Initiatives,ITSM,
Bring Your Own Device (BYOD) and ITIL
As we all know technology is changing all the time and new products are constantly hitting the market place.   When I started my IT career I turned up to work and was given a desk, telephone, Desktop PC and mobile phone. Nowadays there are iPhones, iPads, Kindles,…
614 words, last edited in the morning of 24th May 2011
This article is from Service Strategy - Service Generation and has been viewed 23250 times.
Tags: Service Delivery,Bring Your Own Device,BYOD,ITIL,ITIL framework
Smart Questions for your SaaS vendor
As the economy finally starts to look up, cloud adoption has become inevitable, according to writer Roy Wang in a recentÂForbes blog post. Businesses of all sizes are no longer trying to decide when to embrace cloud computing, they are now planning how to most effectively do so. In fact,…
532 words, last edited in the morning of 20th May 2011
This article is from ITIL News - Previously and has been viewed 12869 times.
Tags: Smart Questions for your saas vendor,SaaS IT management
Enterprise Service Catalog Best Practices
Atlanta, Ga. - April 27, 2011 - PMG.net Inc., the technology leader for enterprise service catalogs and business process automation, celebrated a highly successful 2011 user conference at the Capital City Club in downtown Atlanta. The two day event - focused on enterprise service catalog best practices - attracted customers…
642 words, last edited in the morning of 20th May 2011
This article is from Events and Webinars - Past Events and has been viewed 14612 times.
Tags: Enterprise Service Catalog,Best Practices,User Conference
ITOG - a community of like-minded ITSM professionals passionate about improving the state of Service
Consulting-Portal is pleased to invite you to the 8th IT Optimization Group Event (ITOG) to be held June 6, 2011. The ITOG is a community of like-minded ITSM professionals passionate about improving the state of Service Management within the industry. On June 6th…
210 words, last edited in the evening of 12th May 2011
This article is from Press Releases - ITIL and has been viewed 12950 times.
Tags: Consulting-Portal,IT Optimization Group,ITOG
Fox IT partners with VMware to take ITIL IT Service Management (ITSM) into the cloud
Fox IT has partnered with VMware to take IT Service Management (ITSM) into 'the cloud'.   ITSM 2.0 is a new ITSM framework that has been designed to help organizations manage their IT functions in this shift, covering and integrating both on-premise and cloud infrastructures. ITSM…
408 words, last edited in the morning of 9th May 2011
This article is from ITIL News - Previously and has been viewed 11902 times.
Tags: IT Service Management, ITSM, cloud solutions, Consumer Management, Portfolio Management, Zone Management, Private Operations Management, Public Operations Management
SaaS on rise while ITSM governance remains weak says ITSM survey
The rise of SAAS (Software as a Service) as a viable ITSM tool is one of the many findings from our 6th Annual IT Service Management Industry Survey.   This article summarizes some of the key findings from this year's survey. A link to the full set of…
828 words, last edited in the afternoon of 29th Apr 2011
This article is from ITIL News - Surveys and has been viewed 13286 times.
Tags: ITSM survey,SaaS on rise,ITSM governance,Software as a Service
HDI World Conference Enterprise Service Catalog from PMG
Cost cutting capabilities of business process automation software will be displayed   Atlanta, Ga. - March 15, 2011 - PMG.net Inc., the technology leader for enterprise service catalogs and business process automation, today announced its participation in HDI 2011, the 21st annual world conference for…
511 words, last edited in the morning of 4th Apr 2011
This article is from Press Releases - ITIL and has been viewed 14539 times.
Tags: HDI World Conference,Enterprise Service Catalog,PMG
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Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...