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Austrian Broadcasting company uses ITSM software
ORS, (Austrian Broadcasting Services) has chosen IT service management software developed by iET Solutions to centralize all the information needed to monitor and manage its national network of transmitter stations at around 450 locations. The iET ITSM software was chosen for its flexibility. Today ORS manages around 80,000 data records…
1324 words, last edited in the afternoon of 18th Jun 2013
This article is from Press Releases - ITIL and has been viewed 18929 times.
Tags: Austrian Broadcasting company,Austrian Broadcasting Services,ITSM software,IT service management,ITIL
macro4 ITSM software update
RSS web feeds make it easy for IT staff and employees to subscribe to relevant service information updates   New functionality being introduced toMacro 4's iET ITSM software includes the innovative use of RSS web feeds for speedy, automated dissemination of information and new dashboard reporting…
821 words, last edited in the afternoon of 19th Apr 2013
This article is from Press Releases - ITIL and has been viewed 31580 times.
Tags: RSS web feeds,at-a-glance reporting,Macro 4,ITSM software
SIT13: Service Desk & IT Support Show: Exhibitor Show Highlights 2013
NB: This article has been archived, indicating it is either out of date or no longer relevant
SITS The Service Desk & IT Support Show returns to London's Earls Court on 23-24 April, with over 100 leading suppliers demonstrating 250+ products and services. The UK's biggest showcase for the IT Service Management and IT support industry, the following is just a taste of some of the latest…
2401 words, last edited in the afternoon of 4th Apr 2013
This article is from Archive - Archived Articles and has been viewed 24249 times.
Tags: SIT13,Service Desk & IT Support Show,Exhibitor Show Highlights,2013
Service Management - Framework
With the right framework, enterprises of almost any size - small to large - can implement effective functional Service Management organizations. The framework described in this article enabled a successful implementation at a large financial services company. As a result, the company has realized important benefits. In addition to cutting…
216 words, last edited in the morning of 15th Mar 2013
This article is from ITIL News - Previously and has been viewed 14014 times.
Tags: Service Management Framework,Getting Started
Establishing ITIL Major Incident process
Define   1. Review Service Level Agreement(s) and Service Catalogue(s) - Working with the Business Relationship Manager and Business representatives determine the mission critical services and components. In addition consider the implications of security breaches and also software virus attacks.   2. Identify IT Service Continuity…
1375 words, last edited in the morning of 5th Mar 2013
This article is from Service Operation - Incident Management and has been viewed 45273 times.
Tags: ITIL,Major Incident,significant disruption
MI5 James Bond
Bond, James Bond - shaken not stirred. Now Special Agent 007 can add ITIL to his repertoire. It is official MI5 has adopted ITIL best practice. The British Intelligence Agency has a series of ITIL related job opportunities that it is looking to fill.   If…
151 words, last edited in the morning of 7th Jan 2013
This article is from ITIL News - Previously and has been viewed 10392 times.
Tags: ITIL,James Bond,ITIL best practice,British Intelligence Agency,ITIL job
ITIL provides great benefit to numerous organizations around the globe, but a word of advice - BE PRAGMATIC !   ITIL needs to work for your organization and not the other way round.   In some situations you may need to adapt ITIL or…
159 words, last edited in the morning of 7th Jan 2013
This article is from ITIL News - Previously and has been viewed 9728 times.
Tags: ITIL Advice,adapt ITIL,implemented ITIL,transitioning knowledge,third party consultancies
ITIL non-proprietary status challenged
The owners of ITIL, the UK Government Cabinet Office, have gone out to tender with a 'joint venture'.   The alarm bells are starting to ring. One of the fundamental strengths of ITIL is that it is non-proprietary, although a few questions were raised with the appointment of…
114 words, last edited in the morning of 7th Dec 2012
This article is from ITIL News - Previously and has been viewed 11320 times.
Tags: ITIL,non-proprietary,UK government Cabinet Office
COBIT 5 A Management Guide
This Management Guide provides readers with two benefits. First, it is a quick-reference guide to IT governance for those who are not acquainted with this field. Second, it is a high-level introduction to ISACA's open standard COBIT 5.0 that will encourage further study. This guide follows the process structure of…
239 words, last edited in the morning of 3rd Dec 2012
This article is from Press Releases - Training and has been viewed 6789 times.
Tags: COBIT 5,Management Guide,Van Haren
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