Replaced by 2012 edition - click for link to new edition.
42 words, last edited in the morning of 8th Nov 2010
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 14435 times.
Tags: ITIL v3 Foundation Handbook
This guide provides a quick reference to the processes covered by the ITIL V3 PPO syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for PPO.
282 words, last edited in the morning of 8th Nov 2010
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 8796 times.
Tags: ITIL V3,Intermediate Capability Handbook
This guide provides a quick reference to the processes covered by the ITIL V3 SOA syllabus. It is designed as a study aid for students taking the ITIL Capability qualification for SOA.
287 words, last edited in the morning of 8th Nov 2010
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 9526 times.
Tags: Service Offerings and Agreements,ITIL V3,Intermediate Capability Handbook
A six-step process to planning service management implementation. Relationships, roles, organisation and structure. Enablers and blockers to successful service management.
536 words, last edited in the morning of 8th Nov 2010
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 12049 times.
Tags: ITIL,Planning to Implement Service Management,Hard Copy
Basingstoke 1st November 2010: 365 iT plc announces the acquisition of Fox IT Ltd, the global independent service management & governance specialist which is a premier provider of consultancy and education solutions in the field of IT Service Management (ITSM). Terms were not disclosed. With over 120…
638 words, last edited in the afternoon of 2nd Nov 2010
This article is from Press Releases - ITIL and has been viewed 14591 times.
Tags: 365 iT,IT Service Management,latest acquisition
How often have we heard the great and the good say 'if you can't measure it, you can't manage it?'. The answer is numerous times, but the saying is spot on. Whether embarking on an ITIL implementation or continuing your ITIL journey, you need to…
350 words, last edited in the morning of 29th Oct 2010
This article is from Service Operation - Continual Service Improvement and has been viewed 13853 times.
Tags: Continual Service Improvement,ITIL implementation,Management Information,Service Management Consultancy
NB: This article has been archived, indicating it is either out of date or no longer relevant
Sharing information, experiences and knowledge with organizations and individuals interested in the Information Technology Infrastructure Library (ITIL). Please use the "subscribe" option at the top left hand side of the web site to add your e-mail address to the recipient list to receive future newsletters. We normally send out…567 words, last edited in the afternoon of 15th Oct 2010
This article is from Archive - Archived Articles and has been viewed 7707 times.
Tags: ITIL News,ITIL newsletter
ITIL Change Management Following the article 'MIR - The Key' this article is a further step in the same direction to discuss the content and use of Management Information Reporting (MIR). It may be read as a stand alone article or as one of the series that…
3108 words, last edited in the morning of 11th Oct 2010
This article is from Service Transition - Change Management and has been viewed 39940 times.
Tags: ITIL,Change Management,Management Information Reporting,MIR
The itSMF Professional Development Days (Canada) will be going on the road again this year (2010) and we would like to invite you to join us at one of four venues across the country. This year's theme is "Taking Care of Business". This series of one-day events…
320 words, last edited in the morning of 8th Oct 2010
This article is from Events and Webinars - Past Events and has been viewed 9458 times.
Tags: itSMF Canada,Professional Development Days,Taking Care of Business
UK, London: The Directorate of Information (DoI) on behalf of the London Metropolitan Police Service will implement ITIL v3 by the end of 2010. The Directorate of Information (DoI) in the United Kingdom provides the London Metropolitan Police Service (MPS) with technology, communications and information…
207 words, last edited in the morning of 24th Sep 2010
This article is from What is ITIL? - Business Strategy and has been viewed 10902 times.
Tags: ITIL v3,London Metropolitan Police Service,The Directorate of Information
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