Eighty percent of IT Service Management and ITIL programs and projects have failed to meet their objectives and are deemed a failure by the sponsor. Despite the high-profile success of ITSM and ITIL projects in organizations like Proctor & Gamble and BMO Financial, most ITSM projects will fail. This is…
2030 words, last edited in the morning of 13th Jan 2011
This article is from ITIL News - Previously and has been viewed 15252 times.
Tags: ITSM Projects,A Tragedy,How To Avoid,Your Organization