Software-as-a-Service (SaaS) is more than just a cloud-based delivery model. It is a service approach that IT organizations are considering for meeting their IT service management needs. With a SaaS model, IT organizations can focus their staff and infrastructure on high-priority activities and initiatives while still enjoying access to IT…
2412 words, last edited in the afternoon of 9th Jul 2010
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Tags: ITIL,Cloud-based,SaaS,Software as a Service,IT service management,delivery model,service management