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ITIL service management for UK SMEs seminar
IT Service Management is a multi-million pound global industry.  Delivering quality service solutions is now not just about the technology.  How you deal with service breaks, how you manage change, dealing with performance issues, implementing and delivering the benefits of new technology and managing customer satisfaction at the right cost is crucial…
528 words, last edited in the morning of 5th Aug 2010
This article is from Press Releases - Training and has been viewed 6582 times.
Tags: IT Service Management,ITIL Service Lifecycle,UK seminar,Barry Corless
ITIL Change Management hange Request Evaluation Ch
Whilst viewing some blogs we spotted a great checklist to assist individuals and Change Advisory Boards (CABs) when evaluating Change Requests.   The blog was produced by 'Milt' and titled the seven R's of Change Management', but we at ITILnews believe there was one missing, which…
145 words, last edited in the morning of 3rd Aug 2010
This article is from Service Transition - Change Management and has been viewed 25168 times.
Tags: ITIL Change Management,Change Requests,Check List,Change Advisory Boards
A brief history of ITIL and how it has developed over the last twenty years or so can be found by clicking here.   ITIL has evolved through three iterations or versions and the current version is referred to as ITIL v3, this is simply because…
229 words, last edited in the morning of 28th Jul 2010
This article is from What is ITIL? - Overview and has been viewed 29524 times.
Tags: What is ITIL,ITIL v2,ITIL v3,ITIL v3 Qualification Scheme
ITIL and Business Intelligence
Introduction   I hate the word 'holistic', it conjures up images of questionable medical techniques involving scented candles and crystals.   But when it comes to describing how Business Intelligence implementation should be approached, holistic fits the bill perfectly.   An overall…
1712 words, last edited in the afternoon of 23th Jul 2010
This article is from Continual Service Improvement - Service Reporting and has been viewed 11000 times.
Tags: Business Intelligence,Valuable Information,Falling Through the Gaps,Service Level Agreements,Operational Level Agreements,Crystal Reports
ITIL v3 - What is in  name ?
Whilst writing the article on Service Management Reporting the subject of naming services and some of the potential pitfalls around it started to have a life of their own, so what follows are some of the things I have found and some thoughts on ways around the possible mistakes.…
893 words, last edited in the morning of 20th Jul 2010
This article is from Service Transition - Service Asset & Configuration Management and has been viewed 9038 times.
Tags: ITIL v3,ITIL,service management,service management reporting,Unique Identifier
ITIL v3 free PDF download
The ITIL v3 Qualification scheme is somewhat complex. Individuals and organizations alike will benefit from the clear and concise information contained within the Qualifications brochure.   Although produced in 2008 it still remains relatively current and up to date.   Pages ten and eleven…
144 words, last edited in the afternoon of 19th Jul 2010
This article is from ITIL V2 / V3 Qualifications - Overview and has been viewed 17546 times.
Tags: ITIL v3,Qualification Scheme,PDF download,ITIL pdf
ITIL v3 Core Books ITIL v3 Core Publications
The bedrock of ITIL v3 is comprised of five publications, which together are referred to as the ITIL Core books or publications. The five titles are: Service Strategy A view of ITIL that aligns business and IT so that each brings out…
353 words, last edited in the afternoon of 16th Jul 2010
This article is from ITIL Version 3 - Core Publication Structure and has been viewed 27034 times.
Tags: ITIL v3,ITIL Core Books,Service Strategy,Service Design,Service Transition,Service Operation,Continual Service Improvement
ITIL v3 Qualification Scheme Explained
NB: This article has been archived, indicating it is either out of date or no longer relevant
The ITIL v3 Qualification scheme is somewhat complex. Individuals and organizations alike will benefit from the clear and concise information contained within the Qualifications brochure as a free download (PDF).   Although produced in 2008 it still remains relatively current and up to date.  …
129 words, last edited in the morning of 13th Jul 2010
This article is from Archive - Archived Articles and has been viewed 9688 times.
Tags: ITIL v3,Qualification Scheme,free download,itil download,ITIL PDF
ITIL v3 Software Endorsement Scheme
The ITIL v3 Software Endorsement Scheme permits consumers to buy and use ITIL based software tools with confidence, knowing the software has been reviewed for compliance with ITIL v3. In addition consumers are provided with usability assurance, whilst software vendors are provided with the ability to show compliance with…
990 words, last edited in the morning of 13th Jul 2010
This article is from Management Tools - Advice and Guidance and has been viewed 14533 times.
Tags: ITIL v3,Software Endorsement Scheme,software tools,mandatory assessment criteria
Cloud-based SaaS Delivery Model ITIL Service Manag
Software-as-a-Service (SaaS) is more than just a cloud-based delivery model. It is a service approach that IT organizations are considering for meeting their IT service management needs. With a SaaS model, IT organizations can focus their staff and infrastructure on high-priority activities and initiatives while still enjoying access to IT…
2412 words, last edited in the afternoon of 9th Jul 2010
This article is from Management Tools - Advice and Guidance and has been viewed 19681 times.
Tags: ITIL,Cloud-based,SaaS,Software as a Service,IT service management,delivery model,service management
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