Gartner's vice president Jay Pultz states that IT Infrastructure and Operations (I & O) represents 60 per cent of total IT spending worldwide. Pultz goes onto state that I & O cost savings of 10 per cent in twelve months and up to 25 per cent in three…

Recently ITILnews has been contacted by one of our visitors asking if we could provide any guidance around the costs involved in implementing ITIL into an organization. Due to the variables associated with an organization including, size, location and budget, it is impossible to specify specific costing's. …

Capabilities that speed up employee and contractor onboarding will be displayed.   Atlanta, Ga. - October 3, 2011 - PMG.net Inc., the technology leader for enterprise service catalog and business process automation software, announced its participation in The HR Technology Conference, the foremost conference for HR…

A study undertaken in April and May 2011 by Forrester and the itSMF found ITIL has a positive impact on organizational productivity, service quality, IT department's reputation with the Business and operational costs.   Primarily focused in the USA, data was collected from four…

Deutsche Bank having partnered withÂTata Consultancy Services (TCS) who will deliver a global application service desk, service operations and all other IT Infrastructure Library (ITIL) services to the bank at locations across seven countries - the USA, UK, Germany, Hungary, Philippines, Singapore and India to achieve transformation. …

Having developed the ISO/IEC 20000 standard and certification scheme, based upon its knowledge and experiences of ITIL, the information technology Service Management Forum or better known as the itSMF, decided to sell the certification scheme to APMG International for an undisclosed amount in October 2010.   …

Sept 2011: Reading, UK -Northgate Information Services has been awarded a seven year IT managed service contract by Reading Borough Council, worth £75.6 million ($121.8m).   Building on the success of a previous contract that is due to expire this year, Northgate will provide IT services…

Well if you have ever wondered what the differences and similarities are between ITIL and Business Information Services Library or BiSL then this white paper is for you.   ITIL provides guidance to IT service providers with a view to enabling business…

TORONTO, August 22, 2011 - Consulting-Portal, a leading IT Service Management (ITSM) firm, is announcing the immediate availability of ITOptimizer Version 2.0.   This Software as a Service (SaaS) solution is designed to help organizations achieve efficiencies by improving their Information Technology and Business processes. "ITOptimizer 2.0 represents…

ITIL 2011 ("ITIL v4") provides the latest updates to ITIL v3.   The hardcopies of the core or lifecycle publications were made available at the end of July. On the 23rd August 2011, previously announced as 31st August, the publications will be available in PDF format.…