ITIL v3 (ITIL version 3) ITIL v2 (ITIL version 2) and ISO20000 portal from ITILnews

APMG, BCS and EXIN reach agreement

Following the much reported dis-harmony from the former administrators of the ITIL accreditation services, the British Computer Society (BCS - ISEB) and Exin, towards the newly appointed ITIL examination body APM Group (APMG) an agreement has finally been reached. Each of the organisations provided press releases at the…

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65 words, last edited in the morning of 28th Feb 2007

This article is from Qualifications - Qualifications Overview and has been viewed 11283 times.

Tags: APMG, BCS,EXIN,accreditation services,British Computer Society,ITIL examination body,joint collaborations

ITIL Version 3 - Do I still take V2 Exams?

The general advice from some training providers is to carry on with the existing V2 examinations especially if they are already booked. Companies may benefit from offers on V2 training courses if they are being offered by training providers. V2 accreditation is still valid and the exams are…

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52 words, last edited in the afternoon of 22th Feb 2007

This article is from ITIL News - Previously and has been viewed 9151 times.

Tags: ITIL Version 3,V2 Exams,training providers,V2 accreditation

ITIL Version 3 pricing structure

Hard copies - The owners of ITIL, the Office of Government Commerce (OGC) based in the UK, have announced that each of the five ITIL core publications as hard copies will be priced at 85 pounds sterling. If all five books are purchased together the cost is 299 pounds sterling,…

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167 words, last edited in the afternoon of 13th Feb 2007

This article is from ITIL News - Previously and has been viewed 9984 times.

Tags: ITIL Version 3,pricing structure,core publications

ITIL Version 3 Core Publication renamed

Following the review of the five ITIL 'core publications' the edition 'Service Strategies' has been renamed to 'Service Strategy'.

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20 words, last edited in the afternoon of 31th Jan 2007

This article is from Publications - Overview and has been viewed 9681 times.

Tags: ITIL Version 3,Core Publication,Service Strategy,Service Strategies

ITIL FAQ Overview

ITILnews.com welcomes the opportunity to answer any questions you may have, the popular questions will be (are) published here.

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38 words, last edited in the evening of 29th Jan 2007

This article is from ITIL FAQs - FAQ Overview and has been viewed 11158 times.

Tags: ITIL FAQ

Brief history of ITIL

End of the 1980s Following a series of high profile failed Public Sector IT projects that were reported in the media, resulting in much criticism and debate levied at the government in power, the Central Communications and Telecommunications Agency (CCTA) commissioned and managed the production of the…

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1075 words, last edited in the afternoon of 27th Jan 2007

This article is from What is ITIL? - ITIL History and has been viewed 19827 times.

Tags: ITIL v2, ITIL v3,Information Technology Infrastructure Library, ITIL, Examination Institute for Information Science, EXIN, ITIL examination, IT Service Management, ITIL Service Support, Office of Government Commerce, OGC, ITIL Service Delivery book, ITIL Practitioner courses

ISO / IEC 20000 Benefits

Considering the benefits with regards to ISO/IEC 20000 it is very easy to become consumed with those offered by implementing ITIL itself. ISO 20000 offers significant benefits beyond those of ITIL alone. The benefits can be applied to both those organizations offering IT services as well as those purchasing…

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486 words, last edited in the evening of 23th Jan 2007

This article is from ISO20000 - Benefits and has been viewed 14456 times.

Tags: ISO/IEC 20000, Benefits, implementing ITIL, ISO 20000, purchasing IT services, ISO/IEC 20000 certified, cost-effective service, Service providers, IT Service Management

ITIL Version 3 Review

The review of the draft ITIL Version 3 books took place between 8th - 22nd January 2007. Of the 500 reviewers selected, 266 responded during the 14 day review period. See also; ITIL Version 3 - Public Review

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62 words, last edited in the afternoon of 17th Jan 2007

This article is from ITIL News - Previously and has been viewed 8833 times.

Tags: ITIL,Version 3,Review, ITIL version 3, public review

What are the benefits of ITIL?

The following is not a definitive list, but hopefully conveys some of the fundamental benefits, if we have missed any benefits that you believe should be included then please let us know. A documented approach Global recognition Accredited educational companies…

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238 words, last edited in the morning of 17th Jan 2007

This article is from ITIL FAQs - Questions and Answers and has been viewed 18542 times.

Tags: benefits of ITIL

ITIL, where do you start?

No organization is the same as a consequence ITIL disciplines and function cannot be implemented in the sequence as they appear in the ITIL Service Support and ITIL Service Delivery books. To determine a sequence, which is applicable to your organization the following options are suggested: Speak…

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216 words, last edited in the morning of 17th Jan 2007

This article is from ITIL FAQs - Questions and Answers and has been viewed 11200 times.

Tags: where do you start

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