Following the review of the five ITIL 'core publications' the edition 'Service Strategies' has been renamed to 'Service Strategy'.

ITILnews.com welcomes the opportunity to answer any questions you may have, the popular questions will be (are) published here.

End of the 1980s   Following a series of high profile failed Public Sector IT projects that were reported in the media, resulting in much criticism and debate levied at the government in power, the Central Communications and Telecommunications Agency (CCTA) commissioned and managed the production of the…

Considering the benefits with regards to ISO/IEC 20000 it is very easy to become consumed with those offered by implementing ITIL itself. ISO 20000 offers significant benefits beyond those of ITIL alone. The benefits can be applied to both those organizations offering IT services as well as those purchasing…

The review of the draft ITIL Version 3 books took place between 8th - 22nd January 2007. Of the 500 reviewers selected, 266 responded during the 14 day review period.   See also; ITIL Version 3 - Public Review  

The following is not a definitive list, but hopefully conveys some of the fundamental benefits, if we have missed any benefits that you believe should be included then please let us know. A documented approach Global recognition Accredited educational companies…

No organization is the same as a consequence ITIL disciplines and function cannot be implemented in the sequence as they appear in the ITIL Service Support and ITIL Service Delivery books. To determine a sequence, which is applicable to your organization the following options are suggested: Speak…

Whether one is considering implementing one of the ITIL Service Management processes or undertaking a full ITIL implementation it is imperative to obtain Management commitment and buy-in as far up the organization as possible. Fundamentally, it demonstrates and provides commitment to the initiative, which if the commitment is…

The adoption of ITIL provides the opportunity for an organization to become more cost efficient and effective through the improvement of existing and the introduction of new process and disciplines. Most organizations are probably undertaking elements of the Information Technology Infrastructure Library (ITIL), but more often than not…

Organisations are looking for ways of identifying individuals' competence in a formal and standard manner - this is particularly true for large multi-national organisations but applies to companies of all sizes.   One such way is through professional and recognised qualifications.   The Information Systems Examination…