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IEC20000 represents the international standard for
ISO/IEC 20000 represents the international standard for IT Service Management providing the opportunity for:   Procurers - organizations procuring services are provided with a degree of assurance that the service provider has been independently assessed to ensure they and not their services meet the…
411 words, last edited in the morning of 9th Mar 2007
This article is from ISO20000 - Introduction and has been viewed 20533 times.
Tags: ISO20000,ISO20000 standard,Information Technology Infrastructure Library,ITIL,ITIL Service Management
ITIL Version 3 Official Launch
It is now confirmed that the official launch will take place on 5th June at Vinopolis in London. Prices are £295+VAT for members of the itSMF and £395+VAT for non-members.   Each of the authors will be presenting. The authors will then promote the new books by embarking…
60 words, last edited in the afternoon of 28th Feb 2007
This article is from ITIL News - Previously and has been viewed 12070 times.
Tags: ITIL Version 3,Official launch,
APMG, BCS and EXIN reach agreement
Following the much reported dis-harmony from the former administrators of the ITIL accreditation services, the British Computer Society (BCS - ISEB) and Exin, towards the newly appointed ITIL examination body APM Group (APMG) an agreement has finally been reached. Each of the organisations provided press releases at the…
65 words, last edited in the morning of 28th Feb 2007
This article is from Qualifications - Qualifications Overview and has been viewed 11828 times.
Tags: APMG, BCS,EXIN,accreditation services,British Computer Society,ITIL examination body,joint collaborations
ITIL Version 2 Exams?
The general advice from some training providers is to carry on with the existing V2 examinations especially if they are already booked. Companies may benefit from offers on V2 training courses if they are being offered by training providers. V2 accreditation is still valid and the exams are…
52 words, last edited in the afternoon of 22th Feb 2007
This article is from ITIL News - Previously and has been viewed 9670 times.
Tags: ITIL Version 3,V2 Exams,training providers,V2 accreditation
ITIL Version 3 pricing structure
Hard copies - The owners of ITIL, the Office of Government Commerce (OGC) based in the UK, have announced that each of the five ITIL core publications as hard copies will be priced at 85 pounds sterling. If all five books are purchased together the cost is 299 pounds sterling,…
167 words, last edited in the afternoon of 13th Feb 2007
This article is from ITIL News - Previously and has been viewed 10514 times.
Tags: ITIL Version 3,pricing structure,core publications
ITIL Version 3 core publication renamed
Following the review of the five ITIL 'core publications' the edition 'Service Strategies' has been renamed to 'Service Strategy'.
20 words, last edited in the afternoon of 31th Jan 2007
This article is from Publications - Overview and has been viewed 10390 times.
Tags: ITIL Version 3,Core Publication,Service Strategy,Service Strategies
ITIL FAQ overview
ITILnews.com welcomes the opportunity to answer any questions you may have, the popular questions will be (are) published here.
38 words, last edited in the evening of 29th Jan 2007
This article is from ITIL FAQs - FAQ Overview and has been viewed 11722 times.
Tags: ITIL FAQ
ITIL History
End of the 1980s   Following a series of high profile failed Public Sector IT projects that were reported in the media, resulting in much criticism and debate levied at the government in power, the Central Communications and Telecommunications Agency (CCTA) commissioned and managed the production of the…
1075 words, last edited in the afternoon of 27th Jan 2007
This article is from What is ITIL? - ITIL History and has been viewed 20784 times.
Tags: ITIL v2, ITIL v3,Information Technology Infrastructure Library, ITIL, Examination Institute for Information Science, EXIN, ITIL examination, IT Service Management, ITIL Service Support, Office of Government Commerce, OGC, ITIL Service Delivery book, ITIL Practitioner courses
Benefits of ISO / IEC 20000
Considering the benefits with regards to ISO/IEC 20000 it is very easy to become consumed with those offered by implementing ITIL itself. ISO 20000 offers significant benefits beyond those of ITIL alone. The benefits can be applied to both those organizations offering IT services as well as those purchasing…
486 words, last edited in the evening of 23th Jan 2007
This article is from ISO20000 - Benefits and has been viewed 15078 times.
Tags: ISO/IEC 20000, Benefits, implementing ITIL, ISO 20000, purchasing IT services, ISO/IEC 20000 certified, cost-effective service, Service providers, IT Service Management
ITIL Version 3 Review
The review of the draft ITIL Version 3 books took place between 8th - 22nd January 2007. Of the 500 reviewers selected, 266 responded during the 14 day review period.   See also; ITIL Version 3 - Public Review  
62 words, last edited in the afternoon of 17th Jan 2007
This article is from ITIL News - Previously and has been viewed 9354 times.
Tags: ITIL,Version 3,Review, ITIL version 3, public review
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