A three year contract has been awarded to STG who work under an ITIL framework. STG will continue to provide IT services, systems integration, high-performance computer (HPC) support, and graphics and administrative support.
Compugen Inc, Canada (March 2008) announces Release 4.1 of Compugen eMerge, its asset lifecycle management solution. Based on IT Infrastructure Library (ITIL) eMerge assists to control costs, minimize business risk and maximize the business value that IT infrastructure delivers by helping to manage IT-related assets - hardware, software,…
ITIL Service Level Agreements or SLAs are recognized as an essential requirement to delivering consistent IT services to the customer community, irrespective if they are internal or external customers of the organization. What is often neglected when considering the establishment of the SLA is the corresponding necessity for…
364 words, last edited in the evening of 7th Apr 2008
Tags: ITIL Service Level Agreements, SLA, Operating Level Agreements, ITIL Service Level Management, SLM, ITIL Service Catalogue, Service Level Agreement
Ask many IT Managers what Patch Management is about and they'll respond that it is mostly the deployment of Service Packs and patches required to keep worms and viruses at bay. As IT infrastructure becomes more complex and businesses demand reduced downtime; coupled with the increasing anxiety around governance and…
This qualification covers the knowledge required to gain an understanding of the content and requirements of the international standard, ISO/IEC 20000: IT Service Management. ISO/IEC 20000 was formally known as BS15000 a British Standard, but it is now recognized across the Globe. This course…
571 words, last edited in the evening of 7th Apr 2008
Tags: IT Service Management, ISEB Foundation Certificate, ISO/IEC 20000: IT Service Management, ISO/IEC 20000, BS15000, ISO/IEC 20000-1:2005, ISO/IEC 20000-2:2005, ISO/IEC 20000 standard, itSMF accredited course providers
Integration Technologies Group- ITG (USA) announces its flagship product Centre Version 4.6.3 has successfully met the minimum functional criteria for ITIL processes and has been awarded the PinkVerify Service Support certification designating the software as ITIL compatible. For more information, visit www.itgonline.com
Fujitsu Siemens - Announces the introduction of a complete services package for its BladeFrame system. The Solution Contract Blade Frame services package includes remote support as well as scheduled maintenance for the system and virtualization software based on the ITIL. For more information, visit: http://www.fujitsu-siemens.com/
LiveTime Software announces it is partnering with Harlock Srl, based in Milan Italy. Harlock will be a reseller for the ITIL compliant Web 2.0 Service Management software. For more information, visit: www.livetime.com and www.harlock.biz
A comprehensive and professionally produced download produced by the itSMF organization. The free download provides a high-level overview of ITIL V3. It is aimed at a general audience and is valuable to both an individual and organization who have simply heard of ITIL and also those that are…
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