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New ITIL V3 Publication: Small-Scale Implementation

ITIL General
Small-Scale Implementation
The 'ITIL V3 Small-Scale Implementation' has been updated to reflect the Service Lifecycle approach of ITIL Version 3. Guidance is provided to smaller organizations that are either considering introducing ITIL or are looking to improve their current Service Management activities. Also included are suggested combined job roles to…
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81 words, last edited in the morning of 28th Aug 2009
This article is from Publications - Overview and has been viewed 13868 times.
Tags: ITIL v3 Publication,Small-Scale Implementation,Service Lifecycle

What is the value of ITIL v3 Intermediate / Lifecycle Courses?

ITIL General
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ITIL v3 Intermediate / Lifecycle Courses
Now that ITIL version 3 is well established, with ITIL v3 Foundation, ITIL v3 Foundation Bridging, ITIL v3 Managers Bridging and ITIL Expert courses being run by the Accredited Training Organizations (ATOs).  What is the value of the old Practitioner courses or in v3 speak the Intermediate and…
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272 words, last edited in the morning of 28th Aug 2009
This article is from ITIL Version 3 - Qualifications and has been viewed 13077 times.
Tags: ITIL v3,Lifecycle Courses,ITIL version 3,Accredited Training Organizations

ITIL V3 Intermediate courses - Help is at hand

ITIL General
Are you struggling to make up your mind which ITIL V3 Intermediate course to choose simply because you might not pass the associated exam, if so help is at hand?   On 30th September 2009, two publications are launched to assist the individual undertaking an ITIL…
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167 words, last edited in the morning of 27th Aug 2009
This article is from ITIL News - Previously and has been viewed 12916 times.
Tags: ITIL V3,Intermediate courses

ITIL - Do you believe the hype?

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ITIL - IT Service Delivery - Is it all Hype ?
ITIL is becoming the de-facto standard globally for IT Service Delivery but is it the silver bullet?   Many companies globally have implemented and are implementing ITIL be it version 2 or version 3. Companies from both Public and Private sectors have started their journeys in…
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144 words, last edited in the morning of 24th Aug 2009
This article is from What is ITIL? - Business Strategy and has been viewed 20986 times.
Tags: IT Service Delivery,ITIL,believe the hype,version 2,version 3

ITIL Publication (PDF): Building an ITIL-based Service Management Department

ITIL General
The PDF describes how to build a department to run and manage ITIL processes, explaining in a structured and logical manner how to build an ITIL based Service Management Department that will both support and supplement both ITIL version 2 and 3 processes.   If you…
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68 words, last edited in the morning of 24th Aug 2009
This article is from Publications - Overview and has been viewed 13568 times.
Tags: ITIL Publication,Building an ITIL based,Service Management Department

ITIL Press Release Service

ITIL General
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ITIL Press Release Service
You can now submit your ITIL press releases (or ITIL related press releases) to ITILnews.com for publication and distribution via the ITILnews.com web site.   Your press release will remain on the site for as long as you would like, only moving down the list as additional releases…
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262 words, last edited in the morning of 19th Aug 2009
This article is from Press Releases - Overview and has been viewed 12713 times.
Tags: ITIL Press Release, Press Release Service, Press release, ITIL related, white paper,ITIL directory,sponsored articles, case histories,personal experiences

About ITILnews.com

ITIL General
ITIL Practitioner
ITIL Foundation
ITIL Guru
ITIL Manager
ITIL in Practice
We have developed ITILnews.com to provide a portal for individuals and organizations seeking knowledge, sharing knowledge, offering services or looking for resources relating to ITIL, ITI Service Management and ISO/IEC 20000.   We aim to provide open and honest opinion on matters within the industry, kindle…
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424 words, last edited in the afternoon of 4th Aug 2009
This article is from About ITILnews - About Us and has been viewed 20944 times.
Tags: ITIL,Office of Government Commerce,ITIL news,ITIL portal,ITIL resources

ITIL Version 3 Software Endorsement Scheme

ITIL General
ITIL Version 3 Software Endorsement Scheme
The ITIL V3 Software Endorsement Scheme enables software tool vendors to submit their ITIL based software tools for assessment by a Licensed Software Assessor. Successful assessments will permit the tool vendors to use the 'ITIL Swirl' logo accompanied by the words 'Process Compliant' and either 'Bronze', 'Silver' or 'Gold', which…
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410 words, last edited in the morning of 27th Jul 2009
This article is from Management Tools - Advice and Guidance and has been viewed 13569 times.
Tags: ITIL Version 3,Software Endorsement Scheme,Licensed Software Assessor,ITIL Swirl,Process Compliant,ITIL based software tools,ITIL V3 Software tool vendors

New ITIL 3 Publication: ITIL V3 Guide to Software Asset Management

ITIL General
Published on the 15th July 2009, the ITIL V3 Guide to Software Asset Management target audience is anyone involved in the governance, management and use of software assets within an organization. contains a practical approach to the management of software assets.   Aligned with…
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140 words, last edited in the morning of 27th Jul 2009
This article is from Publications - Overview and has been viewed 27122 times.
Tags: ITIL 3 Publication,ITIL V3,Guide to,Software Asset Management,ISO/IEC 20000

Scoping ISO/IEC 20000

ITIL General
Scoping ISO/IEC 20000
For organizations that wish to embark on the ISO/IEC 20000 journey they often have difficulty in deciding the scope of certification, which is not uncommon.   It appears there are no hard and fast rules or guidelines to determine how wide or deep the scope must…
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315 words, last edited in the morning of 14th Jul 2009
This article is from ISO20000 - News and has been viewed 14906 times.
Tags: Scoping ISO/IEC 20000,Registered Certification Body,RCB,IT Service Management System
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