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The PDF describes how to build a department to run and manage ITIL processes, explaining in a structured and logical manner how to build an ITIL based Service Management Department that will both support and supplement both ITIL version 2 and 3 processes.
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Tags; ITIL Publication,Building an ITIL based,Service Management Department
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Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...