The Information Technology Infrastructure Library (ITIL) is a best practice framework that is publicly available for use by the IT industry. While ITIL has been in existence for over twenty years, the global adoption of ITIL has increased significantly under ITIL V2 in the last five years, and…
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Tags: adoption of ITIL,ITIL Implementation,ITIL,ITIL v2,ITIL v3,Robert Ryan,Information Technology Infrastructure Library