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Hornbill workshop - supporting the ITIL Journey wi
Four date Road Show provides practical advice on implementing ITIL v3
Central London, 30 June 2010
Birmingham, 1 July 2010
Manchester, 6 July 2010
West London, 7 July 2010
Hornbill is presenting a series of events across the UK with ITIL luminary Malcolm Fry.  The workshops, entitled Hornbill - the Journey, will provide practical advice and guidance on implementing ITIL v3, based on Malcolm's best-selling book on the subject.
Topics covered by the workshops include:
  • Selecting the most suitable ITIL v3 processes
  • A step-by-step approach to adopting the ITIL Framework
  • Guidance on components to include and undertake first
  • How to progress to more mature stages of ITIL
  • Understanding how ITSM software can support your ITIL journey
The workshops are aimed at IT Service Management professionals including those responsible for service delivery, Service/Support Directors and Operations Directors.
Workshops will be taking place in central and west London, Birmingham and Manchester.
Delegates may register for free attendance at
About Hornbill

Hornbill develops and markets Supportworks: platform technology and applications for IT Service Management and business helpdesks. Hornbill's software enables its customers to provide excellent service and support, while benefiting from the economies of consolidation on a single technology platform. Supportworks' service desk software is designed for rapid deployment within any IT or business support environment, including ITIL-compatible IT Service Management, IT Helpdesk, Customer Service, HR and Facilities Management with the flexibility to build additional desks at minimal extra cost. Hornbill's software supports thousands of commercial and governmental sites worldwide. Hornbill was founded in 1995 and has offices in London and Dallas.
Hornbill has earned many industry accolades including; Service Desk Institute "IT Service and Support Technology Supplier of the Year", "Best Business use of Support Technology" with Sharp Electronics and "Support Excellence Award for Smaller Helpdesks" with Camelot. High profile customers include Atos Origin (Olympic Games Athens 2004, Torino 2006, Beijing 2008, Vancouver 2010), Buckinghamshire Hospitals NHS Trust, Kent County Council, London School of Economics, RSPB, Chubb Insurance, Greggs, Comet, The National Archives, and Camelot.
For more information about Hornbill's solutions please visit
For Company and editorial information contact:
Ann James
Hornbill Service Management
Tel: 0208 582 8223
Andreina West
PR Artistry
Tel: 01491 639500
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Tags; ITIL v3,Hornbill,workshops,ITIL Journey,Malcolm Fry,IT Service Management,ITSM software
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