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Hornbill partners with Pink Elephant UK to provide one stop solution for best-of-breed ITIL service management software, accredited training and consultancy services   A customer-focused partnership was announced today, whereby Hornbill, the leading enterprise service management solution provider has teamed up with Pink Elephant, the world's…
813 words, last edited in the afternoon of 29th Sep 2010
This article is from Press Releases - ITIL and has been viewed 12376 times.
Tags: ITIL suppliers,customer services,service management software
PMG Service Catalog Quick Start Program with Third Sky
New Offering Includes Modeling Workshop, Mentoring and Usage of PMG Service Catalog Suite Atlanta, Ga. - August 24, 2010 - Leading full service IT Service Management (ITSM) solutions provider Third Sky, Inc., and PMG.net Inc., the technology leader for enterprise service catalogs, today announced availability…
702 words, last edited in the morning of 27th Sep 2010
This article is from Press Releases - Training and has been viewed 12240 times.
Tags: Third Sky,PMG,Service Catalog,Quick Start Program
If you have been tasked with the production of a Business Case to support the proposed introduction of ITIL into an organization then ITILnews may be able to offer some assistance.   On the ITILnews.com website stored under the left-hand menu heading entitled 'What is ITIL?'…
118 words, last edited in the morning of 24th Sep 2010
This article is from ITIL News - Previously and has been viewed 18241 times.
Tags: ITIL,Business Case
London Metropolitan Police Service implement ITIL v3
UK, London: The Directorate of Information (DoI) on behalf of the London Metropolitan Police Service will implement ITIL v3 by the end of 2010.   The Directorate of Information (DoI) in the United Kingdom provides the London Metropolitan Police Service (MPS) with technology, communications and information…
207 words, last edited in the morning of 24th Sep 2010
This article is from What is ITIL? - Business Strategy and has been viewed 11476 times.
Tags: ITIL v3,London Metropolitan Police Service,The Directorate of Information
The ITIL Lifecycle Process Model
The ITIL Lifecycle Process Model provides a high-level view of how the ITIL Core publications fit together. In addition it positions where the various components of ITIL come into play.   To view the ITIL Lifecycle Process Model click here (opens in a new window).  
59 words, last edited in the morning of 20th Sep 2010
This article is from What is ITIL? - Business Strategy and has been viewed 17116 times.
Tags: ITIL Lifecycle Process Model,ITIL Core publications
ITIL Continual Service Improvement Book
2nd impression Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office)   ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit ITIL Refresh Register. Alongside the…
340 words, last edited in the afternoon of 17th Sep 2010
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 10440 times.
Tags: ITIL v3,Continual Service Improvement Book
ITIL Service Transition Book
2nd impression Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office)   ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit ITIL Refresh Register. Service Transition…
329 words, last edited in the afternoon of 17th Sep 2010
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 12858 times.
Tags: ITIL v3,Service Transition Book
ISO/IEC 20000, the international standard for IT Service Management, should provide some comfort and re-assurance to any organization that is considering outsourcing some or all of its services to a third party supplier. Following a successful independent audit the third party supplier organization can be awarded the ISO…
257 words, last edited in the afternoon of 14th Sep 2010
This article is from ISO20000 - News and has been viewed 10151 times.
Tags: ISO/IEC 20000,IT Service Management
NB: This article has been archived, indicating it is either out of date or no longer relevant
Sharing information, experiences and knowledge with organizations and individuals interested in the Information Technology Infrastructure Library.   Note this e-newsletter is a trial-run for the newsletter which is being sent our my e-mail in October 2010. Please use the "subscribe" option at the top left hand side of the web…
666 words, last edited in the morning of 14th Sep 2010
This article is from Archive - Archived Articles and has been viewed 10320 times.
Tags: ITIL Newsletter,ITIL news
Assistance with selling ITIL to the Board
If you are sitting scratching your head trying to pull together a proposal to support the introduction of ITIL into your organization then help is at hand. The Office of Government Commerce (OGC) the owners of ITIL have published a white paper that is entitled the 'Executive Briefing…
98 words, last edited in the morning of 14th Sep 2010
This article is from What is ITIL? - Business Strategy and has been viewed 21428 times.
Tags: selling ITIL,The Office of Government Commerce,OGC,Executive Briefing Benefits of ITIL
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