ISO/IEC 20000, the international standard for IT Service Management, should provide some comfort and re-assurance to any organization that is considering outsourcing some or all of its services to a third party supplier. Following a successful independent audit the third party supplier organization can be awarded the ISO…
NB: This article has been archived, indicating it is either out of date or no longer relevant
Sharing information, experiences and knowledge with organizations and individuals interested in the Information Technology Infrastructure Library. Note this e-newsletter is a trial-run for the newsletter which is being sent our my e-mail in October 2010. Please use the "subscribe" option at the top left hand side of the web…666 words, last edited in the morning of 14th Sep 2010
This article is from Archive - Archived Articles and has been viewed 7351 times.
Tags: ITIL Newsletter,ITIL news
If you are sitting scratching your head trying to pull together a proposal to support the introduction of ITIL into your organization then help is at hand. The Office of Government Commerce (OGC) the owners of ITIL have published a white paper that is entitled the 'Executive Briefing…
98 words, last edited in the morning of 14th Sep 2010
This article is from What is ITIL? - Business Strategy and has been viewed 16601 times.
Tags: selling ITIL,The Office of Government Commerce,OGC,Executive Briefing Benefits of ITIL
As a recent subscriber to ITIL News, I read a well constructed article on the website regarding Service Reporting. It started by referring to the commonly used phrase of 'aligning IT with the business', and then talked about how IT Managers' business counterparts don't quite understand how IT spending creates…
725 words, last edited in the morning of 13th Sep 2010
This article is from What is ITIL? - Business Strategy and has been viewed 9965 times.
Tags: ITIL,Aligning IT with Business,Service Reporting
Bite-size ITIL is NAAFI flavour of the month as IT service management software from Hornbill improve
NAAFI's newly centralised service desk reaps efficiencies and improves customer service with new Fast Track ITIL processes and customer SelfService The Navy, Army and Air Force Institutes (NAAFI) has selected Hornbill's Supportworks ITSM Foundations service desk software for its new centralised service desk, supporting thousands of staff…
803 words, last edited in the morning of 13th Sep 2010
This article is from Press Releases - ITIL and has been viewed 8678 times.
Tags: ITIL,Fast Track ITIL,NAAFI,service desk software
At ITILnews.com we are committed to providing value to the Service Management marketplace. This article provides those of you responsible for Release & Deployment a suggested set of KPIs that you can utilise. Number of software defects in production Number of bugs or software…
166 words, last edited in the morning of 6th Sep 2010
This article is from Service Transition - Release & Deployment Management and has been viewed 20938 times.
Tags: ITIL v3,Release and Deployment KPI,Service Management,Release & Deployment
At ITILnews.com we are committed to providing value to the Service Management marketplace. This article provides those of you responsible for Change Management with a suggested set of Key Performance Indicators (KPIs) that you can utilize. % of outage due to changes (planned unavailability) …
784 words, last edited in the morning of 6th Sep 2010
This article is from Service Transition - Change Management and has been viewed 61189 times.
Tags: ITIL v3,Change Management KPI,Service Management,Key Performance Indicators
ITILnews.com are happy to be able to offer a wide range of ITIL books to buy online at the best price possible and we are adding to the titles available all the time. You can browse the ITIL book section of ITILnews.com and add your book selections to…
294 words, last edited in the morning of 6th Sep 2010
This article is from ITIL Book Store - ITIL Books Introduction and has been viewed 16101 times.
Tags: ITIL Book Shop,ITIL books,buy online,price,best price
The ITIL v3 (ITIL version 3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. In order to meet the current and future business requirements, Service Design provides guidance on the production and maintenance of IT policies, architectures, and documents for the design…
303 words, last edited in the morning of 5th Sep 2010
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 8944 times.
Tags: ITIL v3,ITIL version 3,service design book
A view of ITIL that aligns business and IT so that each brings out the best in the other. It ensures that every element of the Service Lifecycle is focused on customer outcomes and relates to all the companion process elements that follow. Subsequent titles in the core set will…
304 words, last edited in the morning of 5th Sep 2010
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 8649 times.
Tags: ITIL v3,Service Strategy
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