ITIL v3 (ITIL version 3) ITIL v2 (ITIL version 2) and ISO20000 portal from ITILnews

ITIL Lifecycle Process Model

The ITIL Lifecycle Process Model provides a high-level view of how the ITIL Core publications fit together. In addition it positions where the various components of ITIL come into play. To view the ITIL Lifecycle Process Model click here (opens in a new window).

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59 words, last edited in the morning of 20th Sep 2010

This article is from What is ITIL? - Business Strategy and has been viewed 14693 times.

Tags: ITIL Lifecycle Process Model,ITIL Core publications

ITIL v3 Continual Service Improvement Book

2nd impression Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office) ITIL Version 3's (V3) service lifecycle-based practice incorporates the best of V1 and V2 and tests current best practice for ITSM. For further information visit ITIL Refresh Register. Alongside the…

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340 words, last edited in the afternoon of 17th Sep 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 8856 times.

Tags: ITIL v3,Continual Service Improvement Book

ITIL v3 Service Transition Book

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329 words, last edited in the afternoon of 17th Sep 2010

This article is from ITIL Book Store - ITIL v3 Books and has been viewed 10399 times.

Tags: ITIL v3,Service Transition Book

ISO/IEC 20000 - Words of Warning and Advice

ISO/IEC 20000, the international standard for IT Service Management, should provide some comfort and re-assurance to any organization that is considering outsourcing some or all of its services to a third party supplier. Following a successful independent audit the third party supplier organization can be awarded the ISO…

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257 words, last edited in the afternoon of 14th Sep 2010

This article is from ISO20000 - News and has been viewed 8425 times.

Tags: ISO/IEC 20000,IT Service Management

ITIL Newsletter 09 2010

NB: This article has been archived, indicating it is either out of date or no longer relevant

Sharing information, experiences and knowledge with organizations and individuals interested in the Information Technology Infrastructure Library. Note this e-newsletter is a trial-run for the newsletter which is being sent our my e-mail in October 2010. Please use the "subscribe" option at the top left hand side of the web…

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666 words, last edited in the morning of 14th Sep 2010

This article is from Archive - Archived Articles and has been viewed 8757 times.

Tags: ITIL Newsletter,ITIL news

Assistance with selling ITIL to the Board

If you are sitting scratching your head trying to pull together a proposal to support the introduction of ITIL into your organization then help is at hand. The Office of Government Commerce (OGC) the owners of ITIL have published a white paper that is entitled the 'Executive Briefing…

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98 words, last edited in the morning of 14th Sep 2010

This article is from What is ITIL? - Business Strategy and has been viewed 19061 times.

Tags: selling ITIL,The Office of Government Commerce,OGC,Executive Briefing Benefits of ITIL

ITIL Aligning IT with Business by Delivering More for Less

As a recent subscriber to ITIL News, I read a well constructed article on the website regarding Service Reporting. It started by referring to the commonly used phrase of 'aligning IT with the business', and then talked about how IT Managers' business counterparts don't quite understand how IT spending creates…

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725 words, last edited in the morning of 13th Sep 2010

This article is from What is ITIL? - Business Strategy and has been viewed 12072 times.

Tags: ITIL,Aligning IT with Business,Service Reporting

Bite-size ITIL is NAAFI flavour of the month as IT service management software from Hornbill improve

NAAFI's newly centralised service desk reaps efficiencies and improves customer service with new Fast Track ITIL processes and customer SelfService The Navy, Army and Air Force Institutes (NAAFI) has selected Hornbill's Supportworks ITSM Foundations service desk software for its new centralised service desk, supporting thousands of staff…

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803 words, last edited in the morning of 13th Sep 2010

This article is from Press Releases - ITIL and has been viewed 11084 times.

Tags: ITIL,Fast Track ITIL,NAAFI,service desk software

ITIL v3 Suggested Release and Deployment KPIs

At ITILnews.com we are committed to providing value to the Service Management marketplace. This article provides those of you responsible for Release & Deployment a suggested set of KPIs that you can utilise. Number of software defects in production Number of bugs or software…

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166 words, last edited in the morning of 6th Sep 2010

This article is from Service Transition - Release & Deployment Management and has been viewed 24309 times.

Tags: ITIL v3,Release and Deployment KPI,Service Management,Release & Deployment

ITIL v3 Suggested Change Management KPIs

At ITILnews.com we are committed to providing value to the Service Management marketplace. This article provides those of you responsible for Change Management with a suggested set of Key Performance Indicators (KPIs) that you can utilize. % of outage due to changes (planned unavailability) …

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784 words, last edited in the morning of 6th Sep 2010

This article is from Service Transition - Change Management and has been viewed 70562 times.

Tags: ITIL v3,Change Management KPI,Service Management,Key Performance Indicators

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