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ITIL 2011 - Facts List

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ITIL 2011 ITIL v4
ITIL 2011: ITIL 2011 is simply a continuous improvement exercise that has incorporated over five hundred changes, plus additional suggestions, roles, process flows, inputs and outputs that have been identified since the launch in 2007.   ITIL 2011 Translations: Translation of the ITIL 2011 Core Publications…
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377 words, last edited in the morning of 1st Aug 2011
This article is from ITIL Book Store - ITIL Books Introduction and has been viewed 13652 times.
Tags: ITIL 2011,continuous improvement,ITIL 2011 Core Publications,ITIL 2007,V3 editions

The 5 Key Reasons IT Service Management Initiatives (or any project) Fail

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5 Key reasons why ITSM fails
Someone on Twitter recently asked me "what are the 5 main reasons IT Service Management projects fail".  I really didn't have to give it much thought.  After 30 years practicing ITSM the reasons are pretty much top of mind.  So I quickly rattled off the following: …
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879 words, last edited in the morning of 7th Jun 2011
This article is from Management Tools - Advice and Guidance and has been viewed 18798 times.
Tags: Key Reasons,IT Service Management Initiatives,ITSM,

Bring Your Own Device (BYOD) and ITIL

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Bring Your Own Device (BYOD) and ITIL
As we all know technology is changing all the time and new products are constantly hitting the market place.   When I started my IT career I turned up to work and was given a desk, telephone, Desktop PC and mobile phone. Nowadays there are iPhones, iPads, Kindles,…
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614 words, last edited in the morning of 24th May 2011
This article is from Service Strategy - Service Generation and has been viewed 22067 times.
Tags: Service Delivery,Bring Your Own Device,BYOD,ITIL,ITIL framework

Enterprise Service Catalog Best Practices Take Center Stage at PMG�s 2011 User Conference

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Enterprise Service Catalog Best Practices
Atlanta, Ga. - April 27, 2011 - PMG.net Inc., the technology leader for enterprise service catalogs and business process automation, celebrated a highly successful 2011 user conference at the Capital City Club in downtown Atlanta. The two day event - focused on enterprise service catalog best practices - attracted customers…
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642 words, last edited in the morning of 20th May 2011
This article is from Events and Webinars - Past Events and has been viewed 13768 times.
Tags: Enterprise Service Catalog,Best Practices,User Conference

Consulting-Portal's 8th IT Optimization Group Event (ITOG)

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ITOG - a community of like-minded ITSM professionals passionate about improving the state of Service
Consulting-Portal is pleased to invite you to the 8th IT Optimization Group Event (ITOG) to be held June 6, 2011. The ITOG is a community of like-minded ITSM professionals passionate about improving the state of Service Management within the industry. On June 6th…
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210 words, last edited in the evening of 12th May 2011
This article is from Press Releases - ITIL and has been viewed 12017 times.
Tags: Consulting-Portal,IT Optimization Group,ITOG

ITIL news : Fox IT heads into the Cloud with ITSM 2.0

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Fox IT partners with VMware to take ITIL IT Service Management (ITSM) into the cloud
Fox IT has partnered with VMware to take IT Service Management (ITSM) into 'the cloud'.   ITSM 2.0 is a new ITSM framework that has been designed to help organizations manage their IT functions in this shift, covering and integrating both on-premise and cloud infrastructures. ITSM…
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408 words, last edited in the morning of 9th May 2011
This article is from ITIL News - Previously and has been viewed 10859 times.
Tags: IT Service Management, ITSM, cloud solutions, Consumer Management, Portfolio Management, Zone Management, Private Operations Management, Public Operations Management

ITSM survey shows SaaS on rise while ITSM governance remains weak

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SaaS on rise while ITSM governance remains weak says ITSM survey
The rise of SAAS (Software as a Service) as a viable ITSM tool is one of the many findings from our 6th Annual IT Service Management Industry Survey.   This article summarizes some of the key findings from this year's survey. A link to the full set of…
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828 words, last edited in the afternoon of 29th Apr 2011
This article is from ITIL News - Surveys and has been viewed 12204 times.
Tags: ITSM survey,SaaS on rise,ITSM governance,Software as a Service

HDI World Conference to Include Leading Enterprise Service Catalog from PMG

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HDI World Conference Enterprise Service Catalog from PMG
Cost cutting capabilities of business process automation software will be displayed   Atlanta, Ga. - March 15, 2011 - PMG.net Inc., the technology leader for enterprise service catalogs and business process automation, today announced its participation in HDI 2011, the 21st annual world conference for…
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511 words, last edited in the morning of 4th Apr 2011
This article is from Press Releases - ITIL and has been viewed 13543 times.
Tags: HDI World Conference,Enterprise Service Catalog,PMG

ITIL Pin Badge - Update

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ITIL v3 Badges
The ITIL pin or ITIL lapel badge has been the only overt indication that an individual has sat and passed an ITIL Qualification. In those distant days of ITIL v2 Qualifications and Badges, the norm was for the IT Service Management Forum (itSMF) to post a congratulatory letter…
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217 words, last edited in the afternoon of 29th Mar 2011
This article is from ITIL V2 / V3 Qualifications - Articles and has been viewed 28750 times.
Tags: ITIL pin,ITIL lapel badge,ITIL Qualification,ITIL v3

ITIL supports Mobile Telecoms Outsourcing deal

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ITIL supports Mobile Telecoms Outsourcing deal
March 2011 - UK Telecommunications sector: The 2010 merger of 'Orange' and 'T-Mobile' that resulted in the companies being re-branded as 'Everything, Everywhere' is outsourcing its IT to 'T-Systems' in a seven year contract that has been speculated to be worth an estimated £700m.   The…
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82 words, last edited in the afternoon of 25th Mar 2011
This article is from ITIL News - Previously and has been viewed 10608 times.
Tags: ITIL,Mobile Telecoms,Outsourcing deal,ITIL support processes
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