It is now confirmed that the official launch will take place on 5th June at Vinopolis in London. Prices are £295+VAT for members of the itSMF and £395+VAT for non-members.   Each of the authors will be presenting. The authors will then promote the new books by embarking…

The general advice from some training providers is to carry on with the existing V2 examinations especially if they are already booked. Companies may benefit from offers on V2 training courses if they are being offered by training providers. V2 accreditation is still valid and the exams are…

The owners of ITIL, the Office of Government Commerce (OGC) have announced that the five core publications for ITIL Version 3 will be available from the 30th May 2007. The five core publications are: Service Strategy (SS) Service Design (SD) Service Transition…

Hard copies - The owners of ITIL, the Office of Government Commerce (OGC) based in the UK, have announced that each of the five ITIL core publications as hard copies will be priced at 85 pounds sterling. If all five books are purchased together the cost is 299 pounds sterling,…

The review of the draft ITIL Version 3 books took place between 8th - 22nd January 2007. Of the 500 reviewers selected, 266 responded during the 14 day review period.   See also; ITIL Version 3 - Public Review  

So whilst you or your organization is introducing ITIL best practice in an effort to 'get into shape' to become more efficient, effective and profitable you might just want to think about yourself and your employees.   As you embark on the Service Management journey you will introduce…

UPDATE 18th APRIL 2013   On the 20th March it was reported that Fox IT, a UK based ITIL Consultancy had collapsed and had entered administration.   It has now come to light that a number of offers were made for the assets of the company.…

With the right framework, enterprises of almost any size - small to large - can implement effective functional Service Management organizations. The framework described in this article enabled a successful implementation at a large financial services company. As a result, the company has realized important benefits. In addition to cutting…

Bond, James Bond - shaken not stirred. Now Special Agent 007 can add ITIL to his repertoire. It is official MI5 has adopted ITIL best practice. The British Intelligence Agency has a series of ITIL related job opportunities that it is looking to fill.   If…

ITIL provides great benefit to numerous organizations around the globe, but a word of advice - BE PRAGMATIC !   ITIL needs to work for your organization and not the other way round.   In some situations you may need to adapt ITIL or…