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Northgate ITIL Service Provider wins managed services contract
Sept 2011: Reading, UK -Northgate Information Services has been awarded a seven year IT managed service contract by Reading Borough Council, worth £75.6 million ($121.8m).   Building on the success of a previous contract that is due to expire this year, Northgate will provide IT services…
78 words, last edited in the afternoon of 12th Sep 2011
This article is from ITIL News - Previously and has been viewed 7291 times.
Tags: ITIL,Service Provider,IT managed service contract,Reading Borough Council,Northgate
Audit findings for ITIL at Internal Revenue Service (IRS)
ITIL and Internal Revenue Service (IRS)Â -ÂAudit findings   USA: The Treasury Inspector General for Tax Administration (TIGTA) has recently published its audit findings regarding ITIL Event Management, Incident Management, and Problem Management initiatives at Service Operations Command Center Branch (SOCCB).   SOCCB…
375 words, last edited in the afternoon of 6th Sep 2011
This article is from ITIL News - Previously and has been viewed 10906 times.
Tags: ITIL,Internal Revenue Service,IRS,The Treasury Inspector General for Tax Administration,TIGTA,ITIL Event Management, ITIL Incident Management, ITIL Problem Management
ITIL adopted by United States Air Force
Texas, August 2011. Business process reengineering events have been utilized to refine internal processes and improve the ability to provide comprehensive information technology services to Headquarters Air Force, Deputy Chief of Staff Manpower, Personnel and Services, Air Force Personnel Center, Air Force Services Agency, Air Force Manpower Agency…
206 words, last edited in the afternoon of 15th Aug 2011
This article is from ITIL News - Previously and has been viewed 11252 times.
Tags: ITIL,United States Air Force,USAF,Business process reengineering
ITIL continues to need your assistance
The recentÂITIL 2011 improvements came about following the information collected from the ITIL community as they used the Core Publications.   As one might expect, best practice strives for continual improvement andÂthis means a change control log is available to capture such improvements. The log can be found…
199 words, last edited in the morning of 12th Aug 2011
This article is from ITIL News - Previously and has been viewed 7172 times.
Tags: ITIL 2011 improvements,ITIL community,Core Publications,change control log
Melco Crown Entertainment Limited, a developer and owner of casino gaming and entertainment resort facilities focused on the Macau market in China - often referred to as 'The Las Vegas of the East', has achieved ISO/IEC 20000 certification for IT Service Management System.   The ISO/IEC…
71 words, last edited in the morning of 12th Aug 2011
This article is from ITIL News - Previously and has been viewed 6897 times.
Tags: ISO/IEC 20000 Certification,Melco Crown Entertainment
ITIL Owners repositioned in the heart of UK Government
The Office of Government Commerce (OGC), who are the owners of ITIL and Prince2 amongst other products, has been brought under the control of the UK Government Cabinet Office and are now part of the Efficiency and Reform Group (ERG).   The move brings together in…
239 words, last edited in the morning of 12th Aug 2011
This article is from ITIL News - Previously and has been viewed 8782 times.
Tags: ITIL,Office of Government Commerce,OGC,heart of UK Government,Efficiency and Reform Group,ERG
Smart Questions for your SaaS vendor
As the economy finally starts to look up, cloud adoption has become inevitable, according to writer Roy Wang in a recentÂForbes blog post. Businesses of all sizes are no longer trying to decide when to embrace cloud computing, they are now planning how to most effectively do so. In fact,…
532 words, last edited in the morning of 20th May 2011
This article is from ITIL News - Previously and has been viewed 9408 times.
Tags: Smart Questions for your saas vendor,SaaS IT management
Fox IT partners with VMware to take ITIL IT Service Management (ITSM) into the cloud
Fox IT has partnered with VMware to take IT Service Management (ITSM) into 'the cloud'.   ITSM 2.0 is a new ITSM framework that has been designed to help organizations manage their IT functions in this shift, covering and integrating both on-premise and cloud infrastructures. ITSM…
408 words, last edited in the morning of 9th May 2011
This article is from ITIL News - Previously and has been viewed 8658 times.
Tags: IT Service Management, ITSM, cloud solutions, Consumer Management, Portfolio Management, Zone Management, Private Operations Management, Public Operations Management
ITIL supports Mobile Telecoms Outsourcing deal
March 2011 - UK Telecommunications sector: The 2010 merger of 'Orange' and 'T-Mobile' that resulted in the companies being re-branded as 'Everything, Everywhere' is outsourcing its IT to 'T-Systems' in a seven year contract that has been speculated to be worth an estimated £700m.   The…
82 words, last edited in the afternoon of 25th Mar 2011
This article is from ITIL News - Previously and has been viewed 7955 times.
Tags: ITIL,Mobile Telecoms,Outsourcing deal,ITIL support processes
ITIL and Cloud Computing by Sumit Kumar Jha
by Sumit Kumar Jha   Abstract   Cloud Computing is the buzzword in IT industry today. Whether it be a service provider or a customer organization, everyone is looking forward to embrace cloud computing and benefit from it. But a common concern…
2510 words, last edited in the morning of 24th Mar 2011
This article is from ITIL News - Previously and has been viewed 43141 times.
Tags: ITIL,Cloud Computing,Sumit Kumar Jha,ITSM tools,ITIL framework
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Keeping up-to-date with ITIL...

Keep up-to-date with ITIL news. Low volume to-the-point bulletins...