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ITIL Benefits Study by Forrester Research
A study undertaken in April and May 2011 by Forrester and the itSMF found ITIL has a positive impact on organizational productivity, service quality, IT department's reputation with the Business and operational costs.   Primarily focused in the USA, data was collected from four…
426 words, last edited in the afternoon of 29th Sep 2011
This article is from ITIL News - Surveys and has been viewed 14110 times.
Tags: ITIL Benefits Study,ITIL certification,Glenn O'Donnell,Organizational productivity,Service quality,Operational costs
SaaS on rise while ITSM governance remains weak says ITSM survey
The rise of SAAS (Software as a Service) as a viable ITSM tool is one of the many findings from our 6th Annual IT Service Management Industry Survey.   This article summarizes some of the key findings from this year's survey. A link to the full set of…
828 words, last edited in the afternoon of 29th Apr 2011
This article is from ITIL News - Surveys and has been viewed 11037 times.
Tags: ITSM survey,SaaS on rise,ITSM governance,Software as a Service
Numara Software, Inc independent two year research states: Although 50,000 copies of ITIL Version 3 were sold within the first few weeks of its release in June 2007 less than 10 percent of companies are actually aware of ITIL as a best practice framework and are adopting…
155 words, last edited in the afternoon of 19th Jan 2009
This article is from ITIL News - Surveys and has been viewed 12011 times.
Tags: ITIL Research, ITIL Adoption
December 2008, Compuware conducted a survey of 107 IT professionals in Australia, 49 percent stated they had already adopted the ITIL V3 Service Operation component - the component most in common with ITIL V2.   In a similar survey conducted a year earlier, the results found…
102 words, last edited in the morning of 16th Jan 2009
This article is from ITIL News - Surveys and has been viewed 12032 times.
Tags: ITIL v3 adoption,ITIL V3 Service Operation,ITIL V2,Service Strategy,ITIL V3 component
A survey by Service Desk Institute (SDI) of 159 service desk managers across eleven market sectors found that : First-level resolution rates have increased from just to 21 per cent to 60 per cent between 2004 and 2008 Adoption of ITIL standards has…
146 words, last edited in the morning of 8th Dec 2008
This article is from ITIL News - Surveys and has been viewed 13560 times.
Tags: ITIL Service Desk, Survey, Service Desk Institute, service desk managers, ITIL standards, Service Desk, Help Desk
Credit crunch hits public sector IT hiring
by Deirdre McArdle Public sector IT departments are feeling the squeeze when it comes to hiring skilled staff, with 90.5 percent saying they are facing headcount restrictions.   That's according to a survey conducted by recruitment firm IT Force, which shows that IT…
386 words, last edited in the afternoon of 8th Jun 2008
This article is from ITIL News - Surveys and has been viewed 10319 times.
Tags: Credit crunch,public sector,IT hiring,IT departments,IT Force
We are on the lookout for ITIL related surveys, so we can collate and present them all in one place.  Let us know if you come across any....
28 words, last edited in the morning of 3rd Feb 2008
This article is from ITIL News - Surveys and has been viewed 10854 times.
Tags: ITIL Surveys
(Nov 07) 74% believe better prioritization of IT spending based on business needs to be a critical IT management goal primary drivers for alignment is a desire to avoid spending that yields a low ROI, and the need to ensure fulfillment…
276 words, last edited in the afternoon of 21th Nov 2007
This article is from ITIL News - Surveys and has been viewed 17940 times.
Tags: better prioritization, IT spending, management goal, primary drivers, low ROI, business-side demand, IT executives, improving service, controlling costs, improved alignment, primary obstacle, inadequate technology

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