Unfortunately unless you are over approximately 6 years old Santa Claus does not exist. The same is true for an ITIL compliant toolset that does not exist either (regardless of age!).
Many articles have been written recently regarding this subject (ITIL Compliant toolsets not Santa Claus) stating that the Office of Government and Commerce (OGC) in conjunction with Sharon Taylor are launching an initiative to enable Service Management toolsets to become ITIL Compliant / Certified.
Pink Elephant have been offering a similar service for a number of years now whereby they review software vendors toolsets and 'Pink Verify' them. This assists organizations to select a Service Management tool to suit their needs.
Given that ITIL since its inception has been dubbed a 'framework' or 'methodology', with the infamous phrase 'adopt and adapt', this new OGC scheme seems to contradict this. Some software vendors currently claim their products are ITIL Compliant so this will be good news for them.
Of course the software vendors will be extremely pleased with this new initiative and will be jumping on the bandwagon and updating their marketing spiel.
Many companies see a toolset as a 'silver bullet' to cure all their ills, make their organization more effect and efficient and ultimately save them money, be that in the form of cash or headcount. This is however not necessarily the case.
Service Management (and ITIL in particular) is built primarily upon the four P's.
In order to reap the benefits of Service Management and ITIL, these 4 'P's' need to overlap each other, a popular misconception is that 1 'P' will fix all the rest and many organizations believe this is the 'Product'.
So is this latest scheme from the OGC just another money making exercise?
Please let us know your views and contact ITILnews.com or use the comments box below...