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ITIL Financial Management
Increased user numbers and demands for new technologies have caused the costs of IT Services to grow faster than other costs and are perceived as high and inflexible. The complex nature of Accounting for IT usage often leads to dissatisfaction and questionable 'value for money' of the services…
525 words, last edited in the morning of 13th Oct 2006
This article is from Service Strategy - Financial Management and has been viewed 22198 times.
Tags: Financial Management, ITIL Financial Management,IT Services,Accounting for IT,implementing IT Accounting
ITIL Capacity Management
ITIL Capacity Management is responsible for ensuring the capacity of IT Infrastructure matches the evolving demands of the business in the most cost-effective and timely manner. To enable ITIL Capacity Management to achieve its responsibilities it undertakes various activities including:   The monitoring of performance and…
943 words, last edited in the morning of 13th Oct 2006
This article is from Service Design - Capacity Management and has been viewed 25567 times.
Tags: ITIL Capacity Management, ITIL Financial Management, Capacity Plan, Change Advisory Board, ITIL Capacity Management process
ITIL Availability Management
The interdependency today between business processes and IT operation is that if IT stops, the business stops. There is a growing demand from the business and its customers, for the availability of IT Services that are time and place independent. Customer loyalty can no longer be relied on, availability and…
797 words, last edited in the morning of 13th Oct 2006
This article is from Service Design - Availability Management and has been viewed 19174 times.
Tags: Availability Management , ITIL Availability Management, Service Level Management
Service Support Configuration Management
Without its IT infrastructure a modern organisation will find if difficult if not impossible to conduct its day-to-day business operations. This IT infrastructure consists not only of servers, networks, PCs and software but also related documentation. It is vital that this information is easily available and kept up-to-date as it…
2080 words, last edited in the morning of 13th Oct 2006
This article is from Service Transition - Service Asset & Configuration Management and has been viewed 19084 times.
Tags: ITIL Configuration Management, IT infrastructure, IT Service Management, infrastructure components, recognised accountancy process, Asset Management
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Service Support Release Management
The focus of ITIL Release Management is the protection of the live environment and its services through the use of formal procedures and checks. Working in conjunction with ITIL Change and Configuration Management, Release Management is employed for: Large, major or critical Changes …
1223 words, last edited in the morning of 13th Oct 2006
This article is from Service Transition - Release & Deployment Management and has been viewed 51165 times.
Tags: ITIL Release & Deployment Management, ITIL Change Management, Release Management, Definitive Software Library
Service Desk Overview
In ITIL v3 there are now 4 functions Service desk, Technical management, Application management and IT operations management. The Service Desk, nevertheless cannot be understated how critical it is to the success of any IT organization. Ever-increasing Customer demands and the globalization of companies, requires the delivery of a world-class…
1226 words, last edited in the morning of 13th Oct 2006
This article is from Service Operation - Service Desk and has been viewed 32858 times.
Tags: ITIL,ITIL v3,Service Support,Service Desk,Technical Management, Application Management, IT Operations Management
ITIL Service Level Management
ITIL Service Level Management (SLM), encompassing Service Level Agreements (SLAs), Operating Level Agreements (OLAs), Service Catalogues, Underpinning Contracts (UPCs) is more important than these documents suggest. It is a key IT Service Management discipline, and may well be the first point of reference when considering ITIL…
1233 words, last edited in the afternoon of 11th Oct 2006
This article is from Service Design - Service Level Management and has been viewed 16801 times.
Tags: Service Level Management, Service Level Agreements, Service Catalogues, Underpinning Contracts, ITIL implementation, operational, support
Service Support Change Management
As businesses compete for market position and share, the requirement for IT to be flexible and adaptive regarding the services it offers is paramount. The availability of IT services is crucial to almost all businesses, in addition the businesses demand the IT department to consistently deliver changes effectively and efficiently…
702 words, last edited in the afternoon of 9th Oct 2006
This article is from Service Transition - Change Management and has been viewed 31748 times.
Tags: Availability Management, ITIL Change Management, ITIL Change Management process, ITIL Configuration Management, Change Advisory Board, Release Management
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Service Desk Incident Management
This is probably the most common ITIL discipline utilised throughout Organisations regardless of the level of ITIL maturity.  The goal of ITIL Incident Management is to restore normal service operation as quickly as possible with minimum disruption to the business, thus ensuring that the best achievable levels of availability and…
1014 words, last edited in the afternoon of 9th Oct 2006
This article is from Service Operation - Incident Management and has been viewed 30599 times.
Tags: Incident Management, ITIL maturity, ITIL Incident Management, Management Information, Incident detection, ITIL disciplines, ITIL Service Desk, Incident Management process, ITIL Problem Management, ITIL Configuration Management Database
Service Support Problem Management
The objective of ITIL Problem Management is to minimise the adverse effect of Incidents and Problems caused by errors within the IT Infrastructure, and to prevent recurrence of Incidents, Problems and Errors.   The main reasons for adopting ITIL Problem Management are:
851 words, last edited in the afternoon of 9th Oct 2006
This article is from Service Operation - Problem Management and has been viewed 29834 times.
Tags: ITIL Problem Management, ITIL Service Support, Problem Management
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