Art 6 Expanding on the previous articles entitled "MIR the Key" where the Management Information Reporting was discussed , in this article we will discuss the service data and its importance as well as the Management Information (MI) reporting and its value where Configuration Management is concerned.  Truly central to…

February 19-22, 2017 Las Vegas – Bellagio Hotel The world's #1 IT Service Management conference! Pink17's theme is Communicate. Connect. Change. The event will focus on how to successfully lead and manage people, processes and technology in today's ever changing IT and business landscapes. Some…

Have you ever wanted to know how ITIL is running in other organisations? In other countries? In other cultures?  Brazilians have a good reputation worldwide for managing IT services, however we all know that nothing is perfect or always black and white. In this book, Daniel Ramalho has…