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 | The motivation to write this article came from reading 'How many light bulbs does it take to change the world?' - by Charles Fishman, published in the September 2006 edition of Fast Company. The current hot topic is global warming and the need for everyone to actively reduce…[ more ] 893 words, last edited in the morning of 30th May 2010 This article is from Continual Service Improvement - CSI Improvement Process and has been viewed 3530 times. Tags: the end of the Personal Computer,Personal Computer,Continual Service Improvement,in Practice,ultra thin client,UTC,Information Technology Infrastructure Library,ITIL,How many light bulbs does it take to change the world,Charles Fishman | ||
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 | The ITIL Service Desk provides the focal point of communication for both the IT external customer community as well as those internal customers within the IT department. The incidents reported to the Service Desk are recorded and relevant data gathered including the unique configuration item (CI) identifier, the symptoms, the…[ more ] 336 words, last edited in the afternoon of 10th Mar 2009 This article is from Continual Service Improvement - CSI Improvement Process and has been viewed 11895 times. Tags: ITIL Incident, Problem Management, Continuous Improvements,ITIL Service Desk | ||
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 | Throughout ITIL regardless of what version one references, there is always the mention of continuous improvements or sometimes referred to as the 'Act' in the 'Plan-Do-Check-Act' approach provided by the Deming cycle. The introduction of ITIL into any organization is not prescriptive and consequently is…[ more ] 208 words, last edited in the morning of 9th Mar 2009 This article is from Continual Service Improvement - CSI Improvement Process and has been viewed 9847 times. Tags: ITIL, Process Owners, Continuous Improvements, Deming cycle, ITIL process, ITIL Change Management | ||
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 | Introduction I hate the word 'holistic', it conjures up images of questionable medical techniques involving scented candles and crystals. But when it comes to describing how Business Intelligence implementation should be approached, holistic fits the bill perfectly. An overall…[ more ] 1708 words, last edited in the afternoon of 23th Jul 2010 This article is from Continual Service Improvement - Service Reporting and has been viewed 2544 times. Tags: Business Intelligence,Valuable Information,Falling Through the Gaps,Service Level Agreements,Operational Level Agreements,Crystal Reports | ||
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 | The Service Reporting process reports on the results achieved both operationally and strategically. It also reports on any developments related to Service Level Agreements such as hitting various targets, like availability. Its purpose is to provide information to both IT and the business in order…[ more ] 291 words, last edited in the afternoon of 10th May 2010 This article is from Continual Service Improvement - Service Reporting and has been viewed 10135 times. Tags: Service Reporting,ITIL v3,ITIL perspective,Service Level Agreements,reporting framework policy,Service Design | ||
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"It's time we aligned IT with the business" is a common cry heard around the data center, especially near budget time. For most IT managers, this means that their business counterparts don't quite understand how IT spending creates business value. IT staff feel as if they're seen as administrative overhead,…[ more ] 2488 words, last edited in the morning of 15th Jan 2008 This article is from Continual Service Improvement - Service Reporting and has been viewed 13888 times. Tags: Performance Metrics, Data Center Effectiveness, Efficiency and Agility, Mike Matchett, aligned IT, data center, ALIGN IT WITH THE BUSINESS | |||
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 | The Service Measurement process has very close and obvious links to the Service Reporting process. Base lining is vital in ensuring that the reports produced are meaningful to those who receive and that they provide value. Without a base line there is no solid foundation upon…[ more ] 336 words, last edited in the afternoon of 10th May 2010 This article is from Continual Service Improvement - Service Measurement and has been viewed 4971 times. Tags: Service Measurement,ITIL perspective,Service Reporting,Base lining,monitoring and measuring | ||
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 | The Continual Service Improvement (CSI) process or 7 Step Improvement process explains how to measure and report on service improvement. There are close links between this process and the Plan, Do, Check, Act cycle which should feed into the Service Improvement Plan or SIP. It…[ more ] 260 words, last edited in the afternoon of 10th May 2010 This article is from Continual Service Improvement - 7-Step Improvement Process and has been viewed 15435 times. Tags: 7 Step Improvement process,ITIL perspective,Continual Service Improvement,Service Improvement Plan,Knowledge Management | ||
