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Bring Your Own Device (BYOD) and ITIL
As we all know technology is changing all the time and new products are constantly hitting the market place.   When I started my IT career I turned up to work and was given a desk, telephone, Desktop PC and mobile phone.  Nowadays there are iPhones, iPads, Kindles,…[ more ]
609 words, last edited in the morning of 24th May 2011
This article is from Service Strategy - Service Generation and has been viewed 9685 times.
Tags: Service Delivery,Bring Your Own Device,BYOD,ITIL,ITIL framework
 

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ITIL Service Sourcing Considerations
Most organizations are general striving to be more effective and efficient, failure to do so can often result in its eventual demise or takeover. Considering Service Sourcing, whether to outsource, invest or simply sell the Service Management capability probably appears on most boardroom agendas over a trading period.  …[ more ]
318 words, last edited in the morning of 12th Nov 2010
This article is from Service Strategy - Service Generation and has been viewed 6508 times.
Tags: ITIL,Service Sourcing Considerations,Service Sourcing,Service Management
 

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ITIL Financial Management
Increased user numbers and demands for new technologies have caused the costs of IT Services to grow faster than other costs and are perceived as high and inflexible. The complex nature of Accounting for IT usage often leads to dissatisfaction and questionable 'value for money' of the services…[ more ]
492 words, last edited in the morning of 13th Oct 2006
This article is from Service Strategy - Financial Management and has been viewed 11575 times.
Tags: Financial Management, ITIL Financial Management,IT Services,Accounting for IT,implementing IT Accounting
 

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Service Portfolio Management
A Service Portfolio describes the services of a provider (internal, outsourced etc) in terms of value to the business.   It is an ever changing method used to manage investments in Service Management across the organization, in terms of financial values.  Service Portfolio Management (SPM) enables…[ more ]
316 words, last edited in the afternoon of 10th May 2010
This article is from Service Strategy - Service Portfolio Management and has been viewed 15749 times.
Tags: Service Portfolio Management,ITIL perspective,Service Portfolio,Service Management,SPM,Service Catalogue
 

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ITIL V3 Service Portfolio and Lifecycle
Within the ITIL Service Design book you will find the Service Portfolio. The ITIL Service Portfolio contains the status of all services that IS currently offers, have offered in the past and also those that maybe simply 'pipe dreams', 'nice to have' or ideas for the future. The Portfolio is…[ more ]
445 words, last edited in the afternoon of 16th Apr 2010
This article is from Service Strategy - Service Portfolio Management and has been viewed 25663 times.
Tags: ITIL V3,Service Portfolio and Lifecycle,ITIL Service Design,Service Portfolio
 

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Demand Management from an ITIL perspective
Demand Management plays a key role in Service Management.  It aligns supply with demand and tries to forecast the 'sale' of products as closely as possible.   Service Operation is impossible if there is no demand for products or services as there will be nothing to…[ more ]
308 words, last edited in the afternoon of 10th May 2010
This article is from Service Strategy - Demand Management and has been viewed 25580 times.
Tags: Demand Management,Service Management,Service Operation,Patterns of Business Activity,PBA,Service Packages,Service Level Package,Core Service Package,Line of Service,Core Services