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SIAM or Service Integration And Management
It appears that some organizations are starting to realise that the SIAM model adopted some years ago when it was the fad, is not all it was cracked up to be.   Organizations saw SIAM as the opportunity to reduce costs and offload the responsibilities of…
332 words, last edited in the afternoon of 16th Feb 2017
This article is from ITIL News - Most Recent
Tags: SIAM,Service Integration And Management
How ITIL Will Change How You Think About Startups
Every business could benefit greatly from using technology in one way or another. A survey conducted by AT&T and the Small Business & Entrepreneurship Council, found that smartphones alone save business owners 1.24 Billion hours a year, while mobile technologies save small businesses more than USD 65 Billion a year.…
1021 words, last edited in the afternoon of 30th Jan 2017
This article is from ITIL News - Most Recent and has been viewed 285 times.
Tags: ITIL,Startups,The Information Technology Infrastructure Library framework,IT services to a business,identify services,continuously improve
New ITIL® Practitioner translations
AXELOS is to make ITIL® Practitioner – the new certification of the world's most widely adopted service management framework – available in German, Japanese, French and Latin American Spanish as part of an ongoing international expansion. ITIL Practitioner is the most significant recent evolution in the ITIL® best practice…
338 words, last edited in the afternoon of 3rd Dec 2016
This article is from ITIL News - Most Recent and has been viewed 336 times.
Tags: ITIL Practitioner,translations,German, Japanese,French,Latin American Spanish
SIAM - A Fool and a Tool
It may appear to be stating the obvious but when considering a new or replacement Service Management tool it is paramount that as an organization you define your existing and/or future Service Operating model. The model should assist with understanding how the organization plans to operate and highlight expectations of…
400 words, last edited in the morning of 12th Sep 2016
This article is from ITIL News - Most Recent and has been viewed 838 times.
Tags: Service Integration and Management,SIAM,Service Management
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Getting the whole Organization in Shape
So whilst you or your organization is introducing ITIL best practice in an effort to 'get into shape' to become more efficient, effective and profitable you might just want to think about yourself and your employees.   As you embark on the Service Management journey you will introduce…
364 words, last edited in the afternoon of 21th Nov 2014
This article is from ITIL News - Previously and has been viewed 16364 times.
Tags: get into shape,Service Management
FOX IT ITIL consultancy in administration
UPDATE 18th APRIL 2013   On the 20th March it was reported that Fox IT, a UK based ITIL Consultancy had collapsed and had entered administration.   It has now come to light that a number of offers were made for the assets of the company.…
197 words, last edited in the morning of 26th Mar 2013
This article is from ITIL News - Previously and has been viewed 15356 times.
Tags: Fox IT,Ultracomp,Recession,ITIL Consultancy company
Service Management - Framework
With the right framework, enterprises of almost any size - small to large - can implement effective functional Service Management organizations. The framework described in this article enabled a successful implementation at a large financial services company. As a result, the company has realized important benefits. In addition to cutting…
216 words, last edited in the morning of 15th Mar 2013
This article is from ITIL News - Previously and has been viewed 10928 times.
Tags: Service Management Framework,Getting Started
MI5 James Bond
Bond, James Bond - shaken not stirred. Now Special Agent 007 can add ITIL to his repertoire. It is official MI5 has adopted ITIL best practice. The British Intelligence Agency has a series of ITIL related job opportunities that it is looking to fill.   If…
151 words, last edited in the morning of 7th Jan 2013
This article is from ITIL News - Previously and has been viewed 7915 times.
Tags: ITIL,James Bond,ITIL best practice,British Intelligence Agency,ITIL job
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ITIL provides great benefit to numerous organizations around the globe, but a word of advice - BE PRAGMATIC !   ITIL needs to work for your organization and not the other way round.   In some situations you may need to adapt ITIL or other…
158 words, last edited in the morning of 7th Jan 2013
This article is from ITIL News - Previously and has been viewed 7086 times.
Tags: ITIL Advice,adapt ITIL,implemented ITIL,transitioning knowledge,third party consultancies
ITIL non-proprietary status challenged
The owners of ITIL, the UK Government Cabinet Office, have gone out to tender with a 'joint venture'.   The alarm bells are starting to ring. One of the fundamental strengths of ITIL is that it is non-proprietary, although a few questions were raised with the appointment of…
114 words, last edited in the morning of 7th Dec 2012
This article is from ITIL News - Previously and has been viewed 8452 times.
Tags: ITIL,non-proprietary,UK government Cabinet Office
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