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SIAM - A Fool and a Tool
It may appear to be stating the obvious but when considering a new or replacement Service Management tool it is paramount that as an organization you define your existing and/or future Service Operating model. The model should assist with understanding how the organization plans to operate and highlight expectations of…[ more ]
388 words, last edited in the morning of 12th Sep 2016
This article is from ITIL News - Most Recent
Tags: Service Integration and Management,SIAM,Service Management
 

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Getting the whole Organization in Shape
So whilst you or your organization is introducing ITIL best practice in an effort to 'get into shape' to become more efficient, effective and profitable you might just want to think about yourself and your employees.   As you embark on the Service Management journey…[ more ]
403 words, last edited in the afternoon of 21th Nov 2014
This article is from ITIL News - Most Recent and has been viewed 16125 times.
Tags: get into shape,Service Management
 

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FOX IT ITIL consultancy in administration
UPDATE 18th APRIL 2013   On the 20th March it was reported that Fox IT, a UK based ITIL Consultancy had collapsed and had entered administration.   It has now come to light that a number of offers were made for the assets of the company.…[ more ]
199 words, last edited in the morning of 26th Mar 2013
This article is from ITIL News - Most Recent and has been viewed 15326 times.
Tags: Fox IT,Ultracomp,Recession,ITIL Consultancy company
 

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Service Management - Framework
With the right framework, enterprises of almost any size - small to large - can implement effective functional Service Management organizations. The framework described in this article enabled a successful implementation at a large financial services company. As a result, the company has realized important benefits. In addition to cutting…[ more ]
204 words, last edited in the morning of 15th Mar 2013
This article is from ITIL News - Most Recent and has been viewed 10417 times.
Tags: Service Management Framework,Getting Started
 

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MI5 James Bond
Bond, James Bond - shaken not stirred. Now Special Agent 007 can add ITIL to his repertoire. It is official MI5 has adopted ITIL best practice. The British Intelligence Agency has a series of ITIL related job opportunities that it is looking to fill.   If…[ more ]
145 words, last edited in the morning of 7th Jan 2013
This article is from ITIL News - Most Recent and has been viewed 7470 times.
Tags: ITIL,James Bond,ITIL best practice,British Intelligence Agency,ITIL job
 

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ITIL provides great benefit to numerous organizations around the globe, but a word of advice - BE PRAGMATIC !   ITIL needs to work for your organization and not the other way round.   In some situations you may need toadapt ITIL or other…[ more ]
156 words, last edited in the morning of 7th Jan 2013
This article is from ITIL News - Most Recent and has been viewed 6693 times.
Tags: ITIL Advice,adapt ITIL,implemented ITIL,transitioning knowledge,third party consultancies
 

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ITIL non-proprietary status challenged
The owners of ITIL, the UK Government Cabinet Office, have gone out to tender with a 'joint venture'.   The alarm bells are starting to ring. One of the fundamental strengths of ITIL is that it is non-proprietary, although a few questions were raised with the appointment…[ more ]
115 words, last edited in the morning of 7th Dec 2012
This article is from ITIL News - Most Recent and has been viewed 7945 times.
Tags: ITIL,non-proprietary,UK government Cabinet Office
 

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We are often asked what is the difference between a Change and a Release...   A release is simply a large, complex change that may require a significant management into the production environment. ITIL defines a Change and Release as follows: Change:…[ more ]
125 words, last edited in the morning of 3rd Dec 2012
This article is from ITIL News - Most Recent and has been viewed 7779 times.
Tags: ITIL Change and Release
 

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ITIL Intermediate Service Operation (SO) and ITIL Intermediate Service Transition (ST) examinations will be available in Brazilian Portuguese from Monday 3rd December 2012.   ITIL Intermediate Service Offerings and Agreements (SOA), Planning, Protection and Optimization (PPO), Operational Support and Analysis (OSA) and Release, Control and Validation (RCV) are…[ more ]
57 words, last edited in the afternoon of 2nd Dec 2012
This article is from ITIL News - Most Recent and has been viewed 5206 times.
Tags: ITIL,translated examinations,Brazilian,Portuguese
 

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So you have the ITIL Certificate(s) and the ITIL Implementer 'T-shirt', but have you considered becoming an ITIL Author and adding an ITIL book to your trophies?   If the answer is yes then why not put yourself forward for consideration in becoming an author or…[ more ]
245 words, last edited in the afternoon of 23th Nov 2012
This article is from ITIL News - Most Recent and has been viewed 5042 times.
Tags: ITIL Implementers,ITIL certificate,ITIL Author,Best Management Practice
 

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