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Assess Your Companys IT Complexity
This survey is designed for IT professionals with knowledge of their company's overall IT architecture and/or strategy. It has four sections, each with four to seven multiple-choice questions. For each section you complete, you will receive: Your company's IT complexity score on those topics Recommended…[ more ]
86 words, last edited in the morning of 16th Dec 2013
This article is from ITIL News - Most Recent and has been viewed 2969 times.
Tags: ORACLE,Assess Your Companys IT Complexity
 

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FOX IT ITIL consultancy in administration
UPDATE 18th APRIL 2013   On the 20th March it was reported that Fox IT, a UK based ITIL Consultancy had collapsed and had entered administration.   It has now come to light that a number of offers were made for the assets of the company.…[ more ]
199 words, last edited in the morning of 26th Mar 2013
This article is from ITIL News - Most Recent and has been viewed 5488 times.
Tags: Fox IT,Ultracomp,Recession,ITIL Consultancy company
 

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Service Management - Framework
With the right framework, enterprises of almost any size - small to large - can implement effective functional Service Management organizations. The framework described in this article enabled a successful implementation at a large financial services company. As a result, the company has realized important benefits. In addition to cutting…[ more ]
204 words, last edited in the morning of 15th Mar 2013
This article is from ITIL News - Most Recent and has been viewed 6300 times.
Tags: Service Management Framework,Getting Started
 

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MI5 James Bond
Bond, James Bond - shaken not stirred. Now Special Agent 007 can add ITIL to his repertoire. It is official MI5 has adopted ITIL best practice. The British Intelligence Agency has a series of ITIL related job opportunities that it is looking to fill.   If…[ more ]
145 words, last edited in the morning of 7th Jan 2013
This article is from ITIL News - Most Recent and has been viewed 4598 times.
Tags: ITIL,James Bond,ITIL best practice,British Intelligence Agency,ITIL job
 

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ITIL provides great benefit to numerous organizations around the globe, but a word of advice - BE PRAGMATIC !   ITIL needs to work for your organization and not the other way round.   In some situations you may need to adapt ITIL or other…[ more ]
156 words, last edited in the morning of 7th Jan 2013
This article is from ITIL News - Most Recent and has been viewed 3734 times.
Tags: ITIL Advice,adapt ITIL,implemented ITIL,transitioning knowledge,third party consultancies
 

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ITIL non-proprietary status challenged
The owners of ITIL, the UK Government Cabinet Office, have gone out to tender with a 'joint venture'.   The alarm bells are starting to ring. One of the fundamental strengths of ITIL is that it is non-proprietary, although a few questions were raised with the appointment…[ more ]
115 words, last edited in the morning of 7th Dec 2012
This article is from ITIL News - Most Recent and has been viewed 4808 times.
Tags: ITIL,non-proprietary,UK government Cabinet Office
 

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We are often asked what is the difference between a Change and a Release...   A release is simply a large, complex change that may require a significant management into the production environment. ITIL defines a Change and Release as follows: Change:…[ more ]
125 words, last edited in the morning of 3rd Dec 2012
This article is from ITIL News - Most Recent and has been viewed 4460 times.
Tags: ITIL Change and Release
 

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ITIL Intermediate Service Operation (SO) and ITIL Intermediate Service Transition (ST) examinations will be available in Brazilian Portuguese from Monday 3rd December 2012.   ITIL Intermediate Service Offerings and Agreements (SOA), Planning, Protection and Optimization (PPO), Operational Support and Analysis (OSA) and Release, Control and Validation (RCV) are…[ more ]
57 words, last edited in the afternoon of 2nd Dec 2012
This article is from ITIL News - Most Recent and has been viewed 2725 times.
Tags: ITIL,translated examinations,Brazilian,Portuguese
 

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So you have the ITIL Certificate(s) and the ITIL Implementer 'T-shirt', but have you considered becoming an ITIL Author and adding an ITIL book to your trophies?   If the answer is yes then why not put yourself forward for consideration in becoming an author or…[ more ]
245 words, last edited in the afternoon of 23th Nov 2012
This article is from ITIL News - Most Recent and has been viewed 3115 times.
Tags: ITIL Implementers,ITIL certificate,ITIL Author,Best Management Practice
 

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ITIL adopted by BankservAfrica, South Africa
November 2012: BankservAfrica, an automated clearing house is using ITIL best practices to improve and lower the cost of services to clients, and provide a framework that will enable the organisation to identify and implement continual operational improvements. Marvel's MSM Expert, an integrated ITIL-based solution has been chosen to assist…[ more ]
137 words, last edited in the morning of 9th Nov 2012
This article is from ITIL News - Most Recent and has been viewed 3272 times.
Tags: ITIL adoption,BankservAfrica, South Africa
 

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