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Supplier Management from an ITIL perspective
Supplier Management plays a key role in Service Management.  It manages Suppliers, typically third party, although some can be internal suppliers, and services they provide to the client.  The aim is to ensure quality, consistency and value for money, in other words, at the right price.  …
481 words, last edited in the afternoon of 10th May 2010
This article is from Service Design - Supplier Management and has been viewed 36126 times.
Tags: Supplier Management,ITIL perspective,Service Management,third party,internal suppliers,Supplier Strategy,Service Strategy,Supplier and Contract Database,Configuration Management System
Service Level and Supplier Manager Relationship
Service Level and Supplier Management work together to deliver the various services to the Customer or Business community. Outlined below are the various responsibilities of each area which, together permit the service to be delivered as defined in the associated Service Level Agreement and Service Catalogue.   The…
697 words, last edited in the morning of 26th Apr 2010
This article is from Service Design - Supplier Management and has been viewed 22237 times.
Tags: ITIL V3,Service Level and Supplier Management,Service Level Agreement,Service Catalogue,Supplier Manager,Service Level Manager,Service Level and Supplier Manager
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