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(Nov 07)

  • 74% believe better prioritization of IT spending based on business needs to be a critical IT management goal

  • primary drivers for alignment is a desire to avoid spending that yields a low ROI, and the need to ensure fulfillment of business-side demand

  • U.S. IT executives more likely to be dissatisfied with their organizations' performance in improving service to end users, controlling costs, and other goals than their counterparts overseas

  • 53% claim biggest barrier to improved alignment is shortfalls in staff skills

  • 40% in UK and Germany see skills as the primary obstacle, while 37% indicate inadequate technology integration

  • 67% indicate the number one success factor in IT-business alignment is standardization of policies and procedures

  • Australian and Japanese respondents specifically cite best practices frameworks such as ITIL as the top reason why they have been able to achieve their goals, even though only 55% of them have adopted, or are planning to adopt, ITIL in the next 12 months as opposed to 71% of respondents in the UK and Germany and 50% in the U.S

  • UK and Germany respondents are significantly more likely than those in other regions to report their companies have deployed a configuration management database (CMDB)

    An executive summary of the survey results is available at io_v2exec_summary.pdf.

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    Tags; better prioritization, IT spending, management goal, primary drivers, low ROI, business-side demand, IT executives, improving service, controlling costs, improved alignment, primary obstacle, inadequate technology
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    Keeping up-to-date with ITIL...

    Keep up-to-date with ITIL news. Low volume to-the-point bulletins...