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Consider OLAs as well as SLAs

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Consider OLA as well as SLA
ITIL Service Level Agreements or SLAs are recognized as an essential requirement to delivering consistent IT services to the customer community, irrespective if they are internal or external customers of the organization. What is often neglected when considering the establishment of the SLA is the corresponding necessity for…
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364 words, last edited in the evening of 7th Apr 2008
This article is from Service Design - Service Level Management and has been viewed 47248 times.
Tags: ITIL Service Level Agreements, SLA, Operating Level Agreements, ITIL Service Level Management, SLM, ITIL Service Catalogue, Service Level Agreement

PATCH MANAGEMENT: CHANGE, CONFIGURATION AND RELEASE OR SOMETHING MORE?

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Patch Management
Ask many IT Managers what Patch Management is about and they'll respond that it is mostly the deployment of Service Packs and patches required to keep worms and viruses at bay. As IT infrastructure becomes more complex and businesses demand reduced downtime; coupled with the increasing anxiety around governance and…
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139 words, last edited in the evening of 7th Apr 2008
This article is from Service Transition - Change Management and has been viewed 36528 times.
Tags: PATCH MANAGEMENT, CONFIGURATION AND RELEASE, Fox IT, deployment of Service, IT infrastructure, regulatory compliance, IT assets

ITIL V3 Course Structure and Qualifications

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ITIL V3 course table
The table below (click here) provides details surrounding the ITIL V3 courses, although these may change as the ITIL V3 Qualifications Board is still required to approve them. Further details regarding the ITIL V3 Qualification Scheme Structure and ITIL V3 Bridging Qualifications can be found by clicking here. …
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1261 words, last edited in the morning of 2nd Oct 2007
This article is from ITIL V2 / V3 Qualifications - Overview and has been viewed 15600 times.
Tags: ITIL V3, ITIL v3 Courses, qualifications Board, Qualification Scheme, Bridging Qualifications,Structure and Qualifications

ITIL V3 Course Quick Reference Guide

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ITIL V3 courses explained
The following diagrams provide an understanding of the structure of the various ITIL V3 qualifications and the associated 'credit' scheme recognising the value of ITIL V1 and ITIL V2 qualifications.   Details regarding the ITIL V3 courses can be found by clicking here.   ITIL Qualifications…
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148 words, last edited in the morning of 2nd Oct 2007
This article is from ITIL V2 / V3 Qualifications - Overview and has been viewed 29575 times.
Tags: ITIL V3,ITIL V3 Courses, qualifications Board, qualifications scheme, ITIL Bridging Qualifications, ITIL v3 Qualifications Board, ITIL V3 Qualifications scheme

ITIL Examinations go Multi-Choice

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The ITIL V3 Examinations that are associated to the ITIL V3 Courses are all so far to be 'multiple choice' based as opposed to the existing ITIL v2 Manager's examination, which currently consists of two exam papers, requiring five questions to be answered on each in a free-hand written basis.…
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140 words, last edited in the morning of 2nd Oct 2007
This article is from ITIL News - Previously and has been viewed 9686 times.
Tags: ITIL Examinations, Multi-Choice, ITIL v3 Courses, multiple choice

ITIL V3 New Course!

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Initial feedback from those who have undertaken the ITIL V3 Foundation course has suggested that the syllabus is too broad and that another course should be developed, which would be more aligned to the existing ITIL V2 Foundation course.  If you have sat the new ITIL V3…
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79 words, last edited in the morning of 2nd Oct 2007
This article is from ITIL News - Previously and has been viewed 9349 times.
Tags: ITIL v2, new course, Foundation course, ITIL V2

ITIL Change Management - The Missing Link

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ITIL Change Management
An IT partnership with 'the Business' is now found to be a fundamental requirement of most medium to large organizations today. The knowledge of IT has grown within the user / customer base to the extent that the 'mystic of IT' does not wash so well as it…
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1350 words, last edited in the evening of 1st Apr 2007
This article is from Service Transition - Change Management and has been viewed 18970 times.
Tags: Change Management,Missing Link,outsourcing,Service Catalogue,RFC,SLA

ITIL Glossary, free download

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ITIL Glossary
ITIL V3 Glossary – Translations available for free download   The OGC ITIL V3 Glossary has been translated into the following languages and are available to download for free:   Brazilian Portuguese Translation Chinese Translation Danish Translation English …
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146 words, last edited in the morning of 24th Feb 2007
This article is from Free Downloads - ITIL V3 Glossary and has been viewed 18756 times.
Tags: ITIL Glossary,free download,ITIL V3

ITILnews.com for ITIL Version 3, ITIL Service Management and related topics

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Contact ITILnews.com
The ITILnews.com site is for the benefit of all the people who are interested in the advancement ITIL, it is where you can gather information and have your say. If there is anything we have missed, let us know and we will put it up for everyone. If…
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458 words, last edited in the morning of 25th Sep 2006
This article is from About ITILnews - Home Page and has been viewed 11630 times.
Tags: ITIL, ITIL v3, ITIL version 3, ITIL training, Service Management, ITIL principles, IT Service Management

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