ITIL v3 (ITIL version 3) ITIL v2 (ITIL version 2) and ISO20000 portal from ITILnews

ITIL Examination Institutes Links

Examination Institutes (EIs) offer professional ITIL qualifications. Accredited by the APM Group through the ITIL Qualifications Board, EIs operate ITIL examination schemes via a network of Accredited Training Organizations (ATOs) and Accredited Trainers with Accredited materials. The ITIL Examination Institutes are: This…

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68 words, last edited in the afternoon of 16th May 2008

This article is from Links - ITIL Examination Institutes and has been viewed 8350 times.

Tags: ITIL Examination Institutes, Examination Institutes, ITIL qualifications, ITIL qualifications Board, Accredited Training Organizations, Accredited Trainers, Accredited materials

Consider OLAs as well as SLAs

ITIL Service Level Agreements or SLAs are recognized as an essential requirement to delivering consistent IT services to the customer community, irrespective if they are internal or external customers of the organization. What is often neglected when considering the establishment of the SLA is the corresponding necessity for…

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364 words, last edited in the evening of 7th Apr 2008

This article is from Service Design - Service Level Management and has been viewed 48478 times.

Tags: ITIL Service Level Agreements, SLA, Operating Level Agreements, ITIL Service Level Management, SLM, ITIL Service Catalogue, Service Level Agreement

PATCH MANAGEMENT: CHANGE, CONFIGURATION AND RELEASE OR SOMETHING MORE?

Ask many IT Managers what Patch Management is about and they'll respond that it is mostly the deployment of Service Packs and patches required to keep worms and viruses at bay. As IT infrastructure becomes more complex and businesses demand reduced downtime; coupled with the increasing anxiety around governance and…

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139 words, last edited in the evening of 7th Apr 2008

This article is from Service Transition - Change Management and has been viewed 36868 times.

Tags: PATCH MANAGEMENT, CONFIGURATION AND RELEASE, Fox IT, deployment of Service, IT infrastructure, regulatory compliance, IT assets

ITIL V3 Course Structure and Qualifications

The table below (click here) provides details surrounding the ITIL V3 courses, although these may change as the ITIL V3 Qualifications Board is still required to approve them. Further details regarding the ITIL V3 Qualification Scheme Structure and ITIL V3 Bridging Qualifications can be found by clicking here. …

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1261 words, last edited in the morning of 2nd Oct 2007

This article is from ITIL V2 / V3 Qualifications - Overview and has been viewed 15868 times.

Tags: ITIL V3, ITIL v3 Courses, qualifications Board, Qualification Scheme, Bridging Qualifications,Structure and Qualifications

ITIL V3 Course Quick Reference Guide

The following diagrams provide an understanding of the structure of the various ITIL V3 qualifications and the associated 'credit' scheme recognising the value of ITIL V1 and ITIL V2 qualifications. Details regarding the ITIL V3 courses can be found by clicking here. ITIL Qualifications…

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148 words, last edited in the morning of 2nd Oct 2007

This article is from ITIL V2 / V3 Qualifications - Overview and has been viewed 29902 times.

Tags: ITIL V3,ITIL V3 Courses, qualifications Board, qualifications scheme, ITIL Bridging Qualifications, ITIL v3 Qualifications Board, ITIL V3 Qualifications scheme

ITIL Examinations go Multi-Choice

The ITIL V3 Examinations that are associated to the ITIL V3 Courses are all so far to be 'multiple choice' based as opposed to the existing ITIL v2 Manager's examination, which currently consists of two exam papers, requiring five questions to be answered on each in a free-hand written basis.…

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140 words, last edited in the morning of 2nd Oct 2007

This article is from ITIL News - Previously and has been viewed 9889 times.

Tags: ITIL Examinations, Multi-Choice, ITIL v3 Courses, multiple choice

ITIL V3 New Course!

Initial feedback from those who have undertaken the ITIL V3 Foundation course has suggested that the syllabus is too broad and that another course should be developed, which would be more aligned to the existing ITIL V2 Foundation course. If you have sat the new ITIL V3…

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79 words, last edited in the morning of 2nd Oct 2007

This article is from ITIL News - Previously and has been viewed 9535 times.

Tags: ITIL v2, new course, Foundation course, ITIL V2

ITIL Change Management - The Missing Link

An IT partnership with 'the Business' is now found to be a fundamental requirement of most medium to large organizations today. The knowledge of IT has grown within the user / customer base to the extent that the 'mystic of IT' does not wash so well as it…

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1350 words, last edited in the evening of 1st Apr 2007

This article is from Service Transition - Change Management and has been viewed 19172 times.

Tags: Change Management,Missing Link,outsourcing,Service Catalogue,RFC,SLA

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