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Business Information Requirements of ITIL Change Management
The success of any ITIL Change Management process is dependant upon the involvement or representation of the Business/Customer community.  Primarily IT underpins the Business and therefore the Business need to provide appropriate input and direction to IT and on an operational basis the Change process provides one interface…
837 words, last edited in the afternoon of 16th Nov 2010
This article is from Service Transition - Change Management and has been viewed 22656 times.
Tags: ITIL,Change Management,Business Information Requirements,requests for change,Change Schedule,Forward Schedule of Change,Change Status report
ITIL v3 Books Online: ITIL v3 Service Operation Book
2nd impression Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office) Service Operation introduces and explains delivery and control activities to achieve operational excellence on a day-to-day basis. Sharing a consistent structure with the other four core ITIL Version 3 (V3)…
328 words, last edited in the morning of 13th Nov 2010
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 19471 times.
Tags: ITIL v3,Service Operation Book
Best Practices Showcase India Series 2010 from APMG International
APMG-International is commencing a road show in India entitled 'Best Practices Showcase India Series 2010' which is taking place in Bangalore on November 16th 2010, Mumbai on November 17th 2010 and in Delhi on November 19th 2010.   APMG whom on behalf of the…
100 words, last edited in the morning of 13th Nov 2010
This article is from ITIL News - Previously and has been viewed 13565 times.
Tags: ITIL India,APMG International,Office of Government Commerce,Accredited Training Organization
Passing your ITIL Foundation Exam - 2nd Edition
Study Aid from the Official Publisher of ITIL Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office)   This publication, 'Passing your ITIL® Foundation Exam - 2nd Edition' is endorsed by APM Group, the official ITIL Accreditor, and is suitable…
417 words, last edited in the morning of 12th Nov 2010
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 11873 times.
Tags: Passing your ITIL Foundation Exam,2nd Edition
Passing Your ITIL Intermediate Exams
Study Aid from the Official Publisher of ITIL   Author: Office of Government Commerce (OGC) Publisher: TSO (The Stationery Office)   This ITIL V3 publication, 'Passing Your ITIL Intermediate Exams - Study Aid from the Official Publisher of ITIL', endorsed by the official ITIL Accreditor,…
427 words, last edited in the morning of 12th Nov 2010
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 12142 times.
Tags: ITIL Intermediate Exams
ITIL Planning to Implement Service Management
A six-step process to planning service management implementation. Relationships, roles, organisation and structure. Enablers and blockers to successful service management.
536 words, last edited in the morning of 8th Nov 2010
This article is from ITIL Book Store - ITIL v3 Books and has been viewed 12565 times.
Tags: ITIL,Planning to Implement Service Management,Hard Copy
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