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ITIL V3 Intermediate Training Courses Service Capa
Some of the training providers are now offering various Service Capability courses, these are similar to the ITIL V2 Practitioner courses.   The new ITILV3 courses have been grouped accordingly: Planning, Protection and Optimisation Service Offerings and Agreement Release,…
313 words, last edited in the afternoon of 17th Nov 2008
This article is from ITIL V2 / V3 Qualifications - Articles and has been viewed 10376 times.
Tags: ITIL V3, Intermediate Courses, Service Capability, ITIL V3, Protection and Optimisation, Service Offerings, Agreement Release, Control and Validation, Operational Support
The majority of organizations recognize ITIL as a major contributor to Data Centre Effectiveness, but its success in the 1990s resulted in the establishment of an international standard in the 21st century, ISO/IEC 20000. This article provides advice for any organization considering ISO/IEC 20000 accreditation.   …
432 words, last edited in the morning of 18th Aug 2008
This article is from ISO20000 - Archived News and has been viewed 18275 times.
Tags: ISO/IEC 20000,Data Centre Effectiveness,ITIL Version 3,ITIL V2,ITIL processes,ITIL Version 3 qualifications
ITIL - Availability formula for Service Level
Establishing effective Service Level Management (SLM) requires Service Level Agreements (SLA) to be defined and agreed with the Business or Customer community. The contents of the SLA should be clear and concise, objective and measureable. Having agreed the SLA the next stage is to report against the SLA.…
427 words, last edited in the morning of 18th Aug 2008
This article is from Service Design - Service Level Management and has been viewed 73651 times.
Tags: ITIL, Availability formula, Service Level Agreements, SLA, Service Level Management, Service Catalogue
Translated Publications ITIL Version 3
ITIL Glossary – Translations available for free download...   The ITIL glossary has been translated into several languages and are available to download for free by clicking on the following link and once agreeing to the terms and conditions they can be downloaded;  …
85 words, last edited in the morning of 18th Aug 2008
This article is from Publications - Overview and has been viewed 14361 times.
Tags: Translated Glossary of Terms, ITIL,free download,ITIL Glossary
The London Ambulance Service and implementing ITIL
Background   The points that will be covering include a background on the LAS which covers the LAS work and how the IM&T Directorate previously operated. IM&T stands for Information Management & Technology and is often used in the NHS, as it includes a combination of…
3924 words, last edited in the afternoon of 29th Jul 2008
This article is from Case Studies - Case Studies 1 and has been viewed 45703 times.
Tags: London Ambulance Service,implementing ITIL,Service Desk,Service Management,ITIL Foundation,ITIL processes,ITIL v3,ITIL Process Manager,ITIL
Following the publications of the core ITIL V3 books just over a year ago a few amendments have been identified and they can be found by clicking on the appropriate book name below:   (All links below are from http://www.best-management-practice .com)   …
146 words, last edited in the evening of 22th Jul 2008
This article is from ITIL Version 3 - Core Publication Structure and has been viewed 15044 times.
Tags: ITIL V3,Core Publications,ITIL Service Strategy,ITIL Service Design,ITIL Service Transition,ITIL Service Operation,ITIL Continual Service Improvement,OGC Publications,Change Log
By Manisha Champaneri BSc MSc ISO/IEC 20000 & ITSM Consultant Marval Group - UK   Within 4 months of graduating with BSc Honours in Business Information Systems, I entered the IT Service Management Industry where I got an opportunity to work closely with the well known…
1300 words, last edited in the evening of 11th Jul 2008
This article is from Qualifications - Qualifications Overview and has been viewed 26083 times.
Tags: Experience,MSc in Service Management,IT Service Management,ITIL foundation,ITSM managers course
ITIL Configuration Management - Configuration
Some believe that the fundamental discipline that underpins almost all the ITIL disciplines is Configuration Management and the Configuration Management DataBase (CMDB). The CMDB can comprise of a multitude of different types of Configuration Items (CIs), each containing various attributes. When deciding what level of attribute to record it is…
161 words, last edited in the morning of 30th Jun 2008
This article is from Service Transition - Service Asset & Configuration Management and has been viewed 57204 times.
Tags: ITIL Configuration Management,Configuration Item Attributes,ITIL disciplines,Configuration Management,Configuration Management DataBase,CMDB,Configuration Items
ITIL Managers Bridging Course
"I have recently sat my ITIL v3 Managers Bridging course and it wasn't as bad an experience as I was expecting".   Having successfully passed the ITIL v2 Managers exam back in 2000 the prospect of sitting another ITIL exam was daunting.   The…
777 words, last edited in the evening of 16th Jun 2008
This article is from Qualifications - Qualifications Overview and has been viewed 13830 times.
Tags: ITIL v3,Managers Bridging Experience,ITIL v2,ITIL exam,Service Strategy,Service Support,ITIL implementation,Service Design,Service Transition,Service Operation
Credit crunch hits public sector IT hiring
by Deirdre McArdle Public sector IT departments are feeling the squeeze when it comes to hiring skilled staff, with 90.5 percent saying they are facing headcount restrictions.   That's according to a survey conducted by recruitment firm IT Force, which shows that IT…
386 words, last edited in the afternoon of 8th Jun 2008
This article is from ITIL News - Surveys and has been viewed 11176 times.
Tags: Credit crunch,public sector,IT hiring,IT departments,IT Force
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