Whilst writing the article on Service Management Reporting the subject of naming services and some of the potential pitfalls around it started to have a life of their own, so what follows are some of the things I have found and some thoughts on ways around the possible mistakes.…
893 words, last edited in the morning of 20th Jul 2010
This article is from Service Transition - Service Asset & Configuration Management and has been viewed 10045 times.
Tags: ITIL v3,ITIL,service management,service management reporting,Unique Identifier