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Patch Management
Ask many IT Managers what Patch Management is about and they'll respond that it is mostly the deployment of Service Packs and patches required to keep worms and viruses at bay. As IT infrastructure becomes more complex and businesses demand reduced downtime; coupled with the increasing anxiety around governance and…
139 words, last edited in the evening of 7th Apr 2008
This article is from Service Transition - Change Management and has been viewed 36816 times.
Tags: PATCH MANAGEMENT, CONFIGURATION AND RELEASE, Fox IT, deployment of Service, IT infrastructure, regulatory compliance, IT assets
ITIL V3 course table
The table below (click here) provides details surrounding the ITIL V3 courses, although these may change as the ITIL V3 Qualifications Board is still required to approve them. Further details regarding the ITIL V3 Qualification Scheme Structure and ITIL V3 Bridging Qualifications can be found by clicking here. …
1261 words, last edited in the morning of 2nd Oct 2007
This article is from ITIL V2 / V3 Qualifications - Overview and has been viewed 15827 times.
Tags: ITIL V3, ITIL v3 Courses, qualifications Board, Qualification Scheme, Bridging Qualifications,Structure and Qualifications
ITIL V3 courses explained
The following diagrams provide an understanding of the structure of the various ITIL V3 qualifications and the associated 'credit' scheme recognising the value of ITIL V1 and ITIL V2 qualifications.   Details regarding the ITIL V3 courses can be found by clicking here.   ITIL Qualifications…
148 words, last edited in the morning of 2nd Oct 2007
This article is from ITIL V2 / V3 Qualifications - Overview and has been viewed 29856 times.
Tags: ITIL V3,ITIL V3 Courses, qualifications Board, qualifications scheme, ITIL Bridging Qualifications, ITIL v3 Qualifications Board, ITIL V3 Qualifications scheme
The ITIL V3 Examinations that are associated to the ITIL V3 Courses are all so far to be 'multiple choice' based as opposed to the existing ITIL v2 Manager's examination, which currently consists of two exam papers, requiring five questions to be answered on each in a free-hand written basis.…
140 words, last edited in the morning of 2nd Oct 2007
This article is from ITIL News - Previously and has been viewed 9854 times.
Tags: ITIL Examinations, Multi-Choice, ITIL v3 Courses, multiple choice
Initial feedback from those who have undertaken the ITIL V3 Foundation course has suggested that the syllabus is too broad and that another course should be developed, which would be more aligned to the existing ITIL V2 Foundation course.  If you have sat the new ITIL V3…
79 words, last edited in the morning of 2nd Oct 2007
This article is from ITIL News - Previously and has been viewed 9500 times.
Tags: ITIL v2, new course, Foundation course, ITIL V2
ITIL Change Management
An IT partnership with 'the Business' is now found to be a fundamental requirement of most medium to large organizations today. The knowledge of IT has grown within the user / customer base to the extent that the 'mystic of IT' does not wash so well as it…
1350 words, last edited in the evening of 1st Apr 2007
This article is from Service Transition - Change Management and has been viewed 19131 times.
Tags: Change Management,Missing Link,outsourcing,Service Catalogue,RFC,SLA
Asian companies looking to ITIL to keep pace with
by Sumner Lemon (CIO.co.uk) Asian companies are looking to ITIL to keep pace with rapid growth   Rapid economic growth and the need for compliance with government regulations are driving adoption of IT Infrastructure Library (ITIL) for services management in Asia, according to…
320 words, last edited in the evening of 26th Mar 2007
This article is from ITIL News - Previously and has been viewed 15006 times.
Tags: Asian companies,keep pace
ITIL Real Life Experiences
Author: Colin Mayers   The information contained in this section is based around what I have found, the observations and conclusions are based primarily around the operational requirements in order to get things done, to achieve a good working solution.  To that end I have produced both thoughts…
2284 words, last edited in the evening of 23th Mar 2007
This article is from Case Studies - Case Studies 1 and has been viewed 19449 times.
Tags: ITIL Managers,real life
IEC20000 represents the international standard for
ISO/IEC 20000 represents the international standard for IT Service Management providing the opportunity for:   Procurers - organizations procuring services are provided with a degree of assurance that the service provider has been independently assessed to ensure they and not their services meet the…
411 words, last edited in the morning of 9th Mar 2007
This article is from ISO20000 - Introduction and has been viewed 20441 times.
Tags: ISO20000,ISO20000 standard,Information Technology Infrastructure Library,ITIL,ITIL Service Management
ITIL Glossary
ITIL V3 Glossary – Translations available for free download   The OGC ITIL V3 Glossary has been translated into the following languages and are available to download for free:   Brazilian Portuguese Translation Chinese Translation Danish Translation English …
146 words, last edited in the morning of 24th Feb 2007
This article is from Free Downloads - ITIL V3 Glossary and has been viewed 18999 times.
Tags: ITIL Glossary,free download,ITIL V3
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