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The ITIL V3 Examinations that are associated to the ITIL V3 Courses are all so far to be 'multiple choice' based as opposed to the existing ITIL v2 Manager's examination, which currently consists of two exam papers, requiring five questions to be answered on each in a free-hand written basis.…
140 words, last edited in the morning of 2nd Oct 2007
This article is from ITIL News - Previously and has been viewed 7515 times.
Tags: ITIL Examinations, Multi-Choice, ITIL v3 Courses, multiple choice
Initial feedback from those who have undertaken the ITIL V3 Foundation course has suggested that the syllabus is too broad and that another course should be developed, which would be more aligned to the existing ITIL V2 Foundation course.  If you have sat the new ITIL V3…
79 words, last edited in the morning of 2nd Oct 2007
This article is from ITIL News - Previously and has been viewed 6948 times.
Tags: ITIL v2, new course, Foundation course, ITIL V2
ITIL Change Management
An IT partnership with 'the Business' is now found to be a fundamental requirement of most medium to large organizations today. The knowledge of IT has grown within the user / customer base to the extent that the 'mystic of IT' does not wash so well as it…
1350 words, last edited in the evening of 1st Apr 2007
This article is from Service Transition - Change Management and has been viewed 15923 times.
Tags: Change Management,Missing Link,outsourcing,Service Catalogue,RFC,SLA
Asian companies looking to ITIL to keep pace with
by Sumner Lemon (CIO.co.uk) Asian companies are looking to ITIL to keep pace with rapid growth   Rapid economic growth and the need for compliance with government regulations are driving adoption of IT Infrastructure Library (ITIL) for services management in Asia, according to…
320 words, last edited in the evening of 26th Mar 2007
This article is from ITIL News - Previously and has been viewed 10660 times.
Tags: Asian companies,keep pace
ITIL Real Life Experiences
Author: Colin Mayers   The information contained in this section is based around what I have found, the observations and conclusions are based primarily around the operational requirements in order to get things done, to achieve a good working solution.  To that end I have produced both thoughts…
2284 words, last edited in the evening of 23th Mar 2007
This article is from Case Studies - Case Studies 1 and has been viewed 13835 times.
Tags: ITIL Managers,real life
IEC20000 represents the international standard for
ISO/IEC 20000 represents the international standard for IT Service Management providing the opportunity for:   Procurers - organizations procuring services are provided with a degree of assurance that the service provider has been independently assessed to ensure they and not their services meet the…
411 words, last edited in the morning of 9th Mar 2007
This article is from ISO20000 - Introduction and has been viewed 14554 times.
Tags: ISO20000,ISO20000 standard,Information Technology Infrastructure Library,ITIL,ITIL Service Management
ITIL Glossary
ITIL V3 Glossary – Translations available for free download   The OGC ITIL V3 Glossary has been translated into the following languages and are available to download for free:   Brazilian Portuguese Translation Chinese Translation Danish Translation English …
146 words, last edited in the morning of 24th Feb 2007
This article is from Free Downloads - ITIL V3 Glossary and has been viewed 15271 times.
Tags: ITIL Glossary,free download,ITIL V3
ITIL Version 2 Exams?
The general advice from some training providers is to carry on with the existing V2 examinations especially if they are already booked. Companies may benefit from offers on V2 training courses if they are being offered by training providers. V2 accreditation is still valid and the exams are…
52 words, last edited in the afternoon of 22th Feb 2007
This article is from ITIL News - Previously and has been viewed 7588 times.
Tags: ITIL Version 3,V2 Exams,training providers,V2 accreditation
ITIL case study Cincinnatti Hospital
A Tailored IT Service Management Solution Enhances Quality of Patient Care   Cincinnati Children's Hospital Medical Center is a 423-bed institution devoted to bringing the world the joy of healthier kids. Cincinnati Children's is dedicated to transforming the way health care is delivered by providing care…
144 words, last edited in the evening of 23th Jan 2007
This article is from Case Studies - Case Studies 1 and has been viewed 14732 times.
Tags: ITIL Case study, Children’s Hospital, Medical Center
Benefits of ISO / IEC 20000
Considering the benefits with regards to ISO/IEC 20000 it is very easy to become consumed with those offered by implementing ITIL itself. ISO 20000 offers significant benefits beyond those of ITIL alone. The benefits can be applied to both those organizations offering IT services as well as those purchasing…
486 words, last edited in the evening of 23th Jan 2007
This article is from ISO20000 - Benefits and has been viewed 11725 times.
Tags: ISO/IEC 20000, Benefits, implementing ITIL, ISO 20000, purchasing IT services, ISO/IEC 20000 certified, cost-effective service, Service providers, IT Service Management
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