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Techtarget Midmarket CIO
For the first time since creating the Information Technology Infrastructure Library more than 20 years ago, the U.K.'s Office of Government Commerce (OGC) has officially endorsed a compliance framework to audit vendor products, documentation and processes against the published best practices of ITIL (versions 2 and 3). The compliance scheme…
197 words, last edited in the morning of 17th Mar 2009
This article is from Management Tools - Advice and Guidance and has been viewed 12683 times.
Tags: ITIL tools, ITIL tools standard, endorsed by ITIL, aid buyers,Information Technology Infrastructure Library
ITIL Governance during a challenging global econom
During the current global economic challenges, expenditure is probably the most important focus of any organization. The governance of the majority of economic expenditure within IT is performed primarily through the Change Management process. For clarity the definition of 'Governance' according to ITIL is:   Ensuring…
577 words, last edited in the evening of 27th Jan 2009
This article is from Service Transition - Change Management and has been viewed 16767 times.
Tags: ITIL Governance, global economic climate, Roles and Responsibilities, ITIL Change Management Process ,Requests For Change,Service Level Agreement
How to produce a Service Catalogue
Introduction   The official definition of an ITIL Service Catalogue is:   (ITIL Service Design) A database or structured Document with information about all Live IT Services, including those available for Deployment. The Service Catalogue is the only part of the ITIL Service Portfolio…
1698 words, last edited in the afternoon of 27th Jan 2009
This article is from Service Design - Service Catalogue Management and has been viewed 301832 times.
Tags: ITIL Service Catalogue, Service Catalogue, ITIL Service Portfolio, Requests for Change,ITIL v3,ITIL Service Design
The majority of organizations recognize ITIL as a major contributor to Data Centre Effectiveness, but its success in the 1990s resulted in the establishment of an international standard in the 21st century, ISO/IEC 20000. This article provides advice for any organization considering ISO/IEC 20000 accreditation.   …
432 words, last edited in the morning of 18th Aug 2008
This article is from ISO20000 - Archived News and has been viewed 18319 times.
Tags: ISO/IEC 20000,Data Centre Effectiveness,ITIL Version 3,ITIL V2,ITIL processes,ITIL Version 3 qualifications
ITIL - Availability formula for Service Level
Establishing effective Service Level Management (SLM) requires Service Level Agreements (SLA) to be defined and agreed with the Business or Customer community. The contents of the SLA should be clear and concise, objective and measureable. Having agreed the SLA the next stage is to report against the SLA.…
427 words, last edited in the morning of 18th Aug 2008
This article is from Service Design - Service Level Management and has been viewed 73843 times.
Tags: ITIL, Availability formula, Service Level Agreements, SLA, Service Level Management, Service Catalogue
Translated Publications ITIL Version 3
ITIL Glossary – Translations available for free download...   The ITIL glossary has been translated into several languages and are available to download for free by clicking on the following link and once agreeing to the terms and conditions they can be downloaded;  …
85 words, last edited in the morning of 18th Aug 2008
This article is from Publications - Overview and has been viewed 14419 times.
Tags: Translated Glossary of Terms, ITIL,free download,ITIL Glossary
The London Ambulance Service and implementing ITIL
Background   The points that will be covering include a background on the LAS which covers the LAS work and how the IM&T Directorate previously operated. IM&T stands for Information Management & Technology and is often used in the NHS, as it includes a combination of…
3924 words, last edited in the afternoon of 29th Jul 2008
This article is from Case Studies - Case Studies 1 and has been viewed 45769 times.
Tags: London Ambulance Service,implementing ITIL,Service Desk,Service Management,ITIL Foundation,ITIL processes,ITIL v3,ITIL Process Manager,ITIL
Following the publications of the core ITIL V3 books just over a year ago a few amendments have been identified and they can be found by clicking on the appropriate book name below:   (All links below are from http://www.best-management-practice .com)   …
146 words, last edited in the evening of 22th Jul 2008
This article is from ITIL Version 3 - Core Publication Structure and has been viewed 15093 times.
Tags: ITIL V3,Core Publications,ITIL Service Strategy,ITIL Service Design,ITIL Service Transition,ITIL Service Operation,ITIL Continual Service Improvement,OGC Publications,Change Log
By Manisha Champaneri BSc MSc ISO/IEC 20000 & ITSM Consultant Marval Group - UK   Within 4 months of graduating with BSc Honours in Business Information Systems, I entered the IT Service Management Industry where I got an opportunity to work closely with the well known…
1300 words, last edited in the evening of 11th Jul 2008
This article is from Qualifications - Qualifications Overview and has been viewed 26131 times.
Tags: Experience,MSc in Service Management,IT Service Management,ITIL foundation,ITSM managers course
ISO IEC 20000 Expands
The various representatives of the countries who assist in the development of ISO/IEC 20000 met in Berlin, during May 2008. It is understood that agreement was reached to develop three addition 'parts' to ISO/IEC 20000, bringing the number of parts to five. Furthermore updates will be made to…
277 words, last edited in the morning of 9th Jun 2008
This article is from ISO20000 - Archived News and has been viewed 10099 times.
Tags: ISO/IEC 20000 Expands,ISO/IEC 20000,ISO/IEC 20000-1,ISO 27001,ISO/IEC 20000-2,ISO/IEC 20000-3,ISO/IEC 20000-4, ISO/IEC 20000-5
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